Summary
This position is located at Stuttgart Lodging, Panzer and Kelley Hotels, Stuttgart, Germany.
To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for professional and personal references on your resume.
This job is open to
Clarification from the agency
The area of consideration is Stuttgart, Germany U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. or U.S. Territory for three (3) or more continuous years immediately preceding the start of Federal affiliation. US resident alien family members of US sponsors who are citizens of NATO countries other than the host nation and possess a valid green card and US Social Security Number (SSN).
Duties
- Serves as the Front Office Assistant Manager formulates instructions and directives necessary to conduct service-oriented and cost-effective operations.
- Conducts reviews of guest comments, surveys, and operations to identify problems and initiates appropriate corrective action.
- Evaluates the success of programs based on customer satisfaction. Monitors labor, and other expenses; presents analysis to the Front Office Manager.
- Develops operating policies, programs and procedures for the department and submits them to the Manager for approval.
- Participates in regular departmental inspections and reviews; resolves guests complaints.
Requirements
Conditions of Employment
- Direct Deposit and Social Security Card is required.
- Meet qualification/eligibility/background requirements for this position.
- A one-year probationary period may be required.
- Possesses satisfactory completion of pre-employment background checks in accordance with AR 215-3, 2-13, to include a Tier 1 background investigation to include childcare checks.
- This position may require a health screening. Immunizations may be required as a condition of employment for the health and safety of those in the facility.
- Ability to obtain and maintain a valid US Army (USAREUR) Certificate of license.
Qualifications
Progressively responsible experience, including at least one year of specialized supervisory or managerial experience at the next lower grade level or equivalent position. Must be adaptable to new assignments, and to changes in instructions, work methods, work situations and staff.
Driver's license (US state and US Army Europe) must be submitted at the time of application.
Best Qualified criteria:
-Possess three (3) years' or more experience with a hotel property management system (e.g., Defense Lodging System/EPITOME, MICROS OPERA/Oracle OPERA PMS, HOLIDEX, Amadeus PM Pro, Guestline) or similar systems.
-Possess one (1) year or more experience creating staffing schedules that cover a 24 hour operation that includes a 7 day per week schedule for staff.
-Possess one (1) year experience at a hotel as a Front Desk Clerk or Lead Hotel Front Desk Position (or similar position)
Referral lists are based on the qualifications stated in the job announcement. Your qualifications MUST be fully described in your resume. In describing your experience, be clear and specific. NO ASSUMPTIONS WILL BE MADE REGARDING YOUR EXPERIENCE.
The Stuttgart Lodging facilities operate 24 hours a day 365 days a year and are staffed around the clock. Scheduled tour of duty is irregular and rotational, to include mornings, evenings, nights, overnights, weekends, and US and German holidays. You will be required to work at all Stuttgart Lodging facilities during all shifts, based on staffing requirements.
Education
This job does not have an education qualification requirement.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Applicants can claim the following eligibilities: - NAF Preference - Family Member Preference (OCONUS ONLY)
- NAF Preference - Involuntarily Separated From the Military
- NAF Preference - Spouse Employment Preference (SEP)
- NAF Priority Consideration - Business Based Action
- NAF Priority Consideration - Current Appropriated Funds Employee CNE (APF)
- NAF Priority Consideration - Current/Former NAF Employee (CNE/FNE)
- NAF Priority Consideration - Outside Applicant Veteran (OAV)
- NAF Priority Consideration - Parent of a Veteran (OAV)
- NAF Priority Consideration - Spouse/Widow(er) of a Veteran (OAV)
The announcement questionnaire for this position includes "Best Qualified/Highly Preferred" Criteria. If you respond "yes" to the Best Qualified/ Highly Preferred criteria, please ensure your experience or knowledge is clearly identified on your resume and/or application package.
Applicants meeting this criterion will be forwarded to the Selecting Official before other qualified applicants. Best qualified candidates may have to undergo an interview process which will include reference checks.
Please check out our Applicant Information Kit:
Required Documents
The following documents must be submitted with your application:
The below items are accepted and may be needed to support a qualification and/or a claimed priority/preference:
- Cover Letter
- DD-214/ Statement of Service
- License
- DA 3433
- References (Names, address, telephone and email)
- PCS Orders
- Resume
- Separation Notice (RIF)
- SF-50/ Notification of Personnel Action
How to Apply
You may submit your application package using one of the two methods identified below:
1. Electronically (preferred) at https://www.usajobs.gov/ and search for Vacancy Number (VIN): O5NAFHR-24-12547175. Announcement closes at 11:59 PM Eastern Time on 09/26/2024.
-Click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application. Click this link to preview the application: https://apply.usastaffing.gov/ViewQuestionnaire/12547175.
-Complete the online application, verify the required documentation is included with your application package, and submit the application.
-You must re-select your resume and/or other documents from your USAJOBS account, or your application will be incomplete.
-It is the applicant's responsibility to verify that the application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan.
-Additional information on how to complete the online application process and submit your online application may be found on the USA Staffing Applicant Resource Center.
2. Manually: Please refer to the "Additional Information" section of this announcement for instructions.
Next steps
Your resume will be reviewed to verify that qualification requirements have been met. We appreciate your interest in this position!
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