Guest Services Representative Job in RAMSTEIN, GERMANY

Vacancy No. 21-9NFSV416978 Department U.S. Air Forces, Europe
Salary $10.50 to $11.00 Grade 1 to 1
Perm/Temp Permanent FT/PT Full-time
Open Date 10/20/2021 Close Date 1/20/2022
Job Link Apply Online Who may apply Public
Locations:
RAMSTEIN, GERMANY

Job Description (Please follow all instructions carefully)
Overview
  • Accepting applications
  • Open & closing dates

    Opening and closing dates 10/20/2021 to 01/20/2022

  • Service

    Competitive

  • Pay scale & grade

    NF 1

  • Salary

    $10.50 to $11 per hour

  • Appointment type

    Permanent

  • Work schedule

    Part-time

Locations

Few vacancies in the following location:

  • Ramstein, Germany
Relocation expenses reimbursed

No

Telework eligible

No

This job is open to
  • The public

    U.S. citizens, nationals or those who owe allegiance to the U.S.

Clarification from the agency

Please see the "Who May Apply" section under the Qualifications section.

Announcement number

21-9NFSV416978

Control number

617933600

  • Duties
    Duties Summary

    About the position:
    This position is located at the Ramstein Lodging facilities on Ramstein AB, Germany.

    This position requires receiving and confirming room reservations by letter, telephone, email, or personal contact, as well as registering and assigning rooms to guests, and making and issuing room keys.

    Learn more about this agency
    Responsibilities

    Receives and confirms room reservations by letter, telephone, email, or personal contact. Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed. Ensures that only authorized patrons use government-sponsored quarters. Calculates and posts charges to patrons' accounts and balances totals with control records. Accepts payment, makes change, and presents departing guests checkout statements. Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report. Maintains current checkout list. Maintains and sells sundry sales items to patrons. Maintains a professional appearance and demeanor at all times. Ensures required information is received from guest and entered into guest folio. Prints backup reports from property management system. Ensures housekeeping status of rooms is updated. Records and notifies appropriate person/organization of maintenance problems reported by guests. Ensures front desk area and lobby remains clean. Processes Night Audit procedures and close credit card machines nightly. Maintains the lost and found program. Ensures that customer service is the first priority. Performs other related duties as assigned.

    If interested in this position please preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/11269829

    Travel Required

    Not required

    Supervisory status

    No

    Promotion Potential

    None

  • Requirements
    Requirements Conditions Of Employment
    • This position requires the incumbent to complete a background investigation with favorable results.
    • Incumbent must currently live in Germany.
    • Incumbent must meet age requirements to legally serve alcohol.
    • This position requires shift work to provide coverage on evenings, weekends, holidays, or special situations.
    Qualifications
    Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 01/20/2022

    The Area of Consideration for this vacancy announcement is US Citizens and legal US residents in Germany. US Resident Aliens must possess a valid, Permanent Resident Card (Green Card), a social security number, and be a citizen of a NATO country. Citizens of Germany (including dual citizenship if Germany is one of the countries) as well as "ordinarily resident" US citizens are not eligible for NAF employment per SOFA agreement. Must be able to provide documentation proving legal residence status overseas.

    • Business Based Action
    • Family Member Preference
    • Military Spouse Preference
    • Outside Applicant Veteran
    • Spouse/Widow/Parent of Veteran
    • Transition Hiring Preference
    In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.

    Qualifying Experience:
    Applicant must have experience in general clerical or cashier work of any kind in which the applicant has demonstrated ability to perform satisfactorily in handling multiple tasks and providing quality customer service. Experience must have demonstrated the ability to resolve common arithmetic problems, and to make change when receiving payment from customers. Must be able to read, speak, and write English. Must meet state and legal age requirement for sale of alcoholic beverages.
    Education

    Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution in order to qualify.

    FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.

    Additional information

    • Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
    • All Federal NAF employees are required by PL 104-134 to have salary payments made by electronic funds transfer/direct deposit.
    • Probationary period may be required.
    • Selection is subject to restrictions resulting from hiring preferences and priority consideration eligible.
    • Additional selections may be made from this vacancy announcement for up to 60/90 days after the closing date. Multiple positions may be filled from this announcement.
    • Payment of Permanent Change of Station (PCS) costs is not authorized based on a determination that a PCS move is not in the Government's interest.
    • LQA is not authorized.
    • Post Allowance is authorized for Regular Full Time employment category.

    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above. Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.

    You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.

    To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for professional and personal references on your resume.

    Background checks and security clearance
    Security clearance

    Not Required

    Drug test required

    No

    Position sensitivity and risk

    Non-sensitive (NS)/Low Risk

    Trust determination process

    Suitability/Fitness

  • Required Documents
    Required Documents

    The documents you are required to submit vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employee, etc.). The below documents are required and must be submitted with your application:

    • Resume


    Your resume may be submitted in any format and must support identified the general or specialized experience described in this announcement.
    If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.

    Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include:

    • Cover Letter
    • DD-214/ Statement of Service
    • Diploma/ GED
    • Disability Letter (VA)
    • License
    • Other (1)
    • Other (2)
    • PCS Orders
    • Professional Certification
    • Proof of Marriage Status
    • Resume
    • Separation Notice (RIF)
    • SF-50/ Notification of Personnel Action
    • Transcript


    As described above, your complete application includes your resume, your responses to the online questionnaire, and supporting documents which prove your eligibility to apply. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.

    NOTE: Documents submitted as part of the application package to include supplemental documents, may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an in-sanitized version of the documents if you are selected to confirm your eligibility.

  • Benefits
    Benefits

    https://myairforcelife.com/join-our-team

  • How to Apply
    How to Apply

    To apply for this position, you must complete the online questionnaire and submit the documentation specified in the Required Documents section above.

    The complete application package must be submitted by 11:59 PM (EST) on 01/20/2022 to receive consideration. This job is open continuously and will remain open for 3 months. You can submit your application at any time. The hiring manager will review applicants periodically throughout the announcement period. This job announcement may close earlier if qualified applicant(s) are selected.

    To begin, click Apply to access the online application. You will need to be logged into your USAJobs account to apply. If you do not have a USAJobs account, you will need to create one before beginning the application.

    Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.

    After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.

    You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJobs account or your application will be incomplete.

    It is your responsibility to verify that your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan.

    Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant .

    To verify or check the status of your application, log into your USAJobs account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date of your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/ .

    If you are unable to apply online, view the following link for information regarding Alternate Application Information (https://help.usastaffing.gov/apply/index.php?title=Alternate_Application_Information)

    Agency contact information Ramstein NAF HR Office Ramstein NAF HR Office
    Address

    Ramstein Sustainment Services Flight
    86 FSS/FSCN
    Unit 3221
    APO, AE 09094-0535
    US
    Learn more about this agency

    Thank you for considering employment with Air Force Services Non-Appropriated Funds (NAF)

    Welcome to Ramstein Air Base (RAB), Germany, home of the 86th Force Support Squadron (FSS). The 86 FSS mission is to provide the Kaiserslautern Military Community (KMC) with the highest level of dedicated and focused customer-driven community support that provides essential services through numerous activities, facilities, and programs. The Fun Squadron presents something for everyone throughout the whole year, from the Month of the Military Child events in April to our Freedom Fest celebration in July. Shop for unique gifts from around the world at Ramstein's Annual Welfare Bazaar in September, or round off the year with some Thanksgiving and Christmas festivities.

    As a squadron, we want to help you discover all of the fantastic facilities, free events, and programs that FSS has to offer. You can experience a variety of food and drink specials at one of our many dining facilities. Get active at one of our three fitness centers with group fitness classes or personal training. We also have exceptional programs for your family including Family Child Care, School Age Programs, Teen Centers, and Youth Sports. Our Ramstein Community Center offers concert tickets, language classes for all levels, music lessons, family nights, bingo nights, and much more!

    Visit our careers page

    Learn more about what it's like to work at U.S. Air Forces, Europe, what the agency does, and about the types of careers this agency offers.

    https://86fss.com//

    Next steps

    If you provided an email address, you will receive an email message acknowledging receipt of your application. Your application package will be used to determine your eligibility, qualifications, and quality ranking for this position. If you are determined to be ineligible or not qualified, your application will receive no further consideration.

Fair & Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy And gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.

Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:

  • An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
  • An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
  • An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.

Legal and regulatory guidance

Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.