Serves as a shift management in a housekeeping and laundry operation of an Armed Forces Recreation Center (AFRC) resort that includes providing administrative and management support for other resort operations where the paramount responsibility is the day-to-day management of operations and supervision of unionized staff for the provision of services to hotel guests and patrons.

Serves as a shift manager in charge of a specific shift operation and coordinates the carrying out of laundry and housekeeping functions to ensure the smooth and efficient operations of the department. Plans and schedules completion of work according to priorities and deadlines. Prepares and maintains daily operational records and reports. Ensures that lost and found policies and procedures are followed. Assist in the supervision and conduct of inventories, including the preparation of inventory records. Conducts inspections of rooms and surrounding areas to determine maintenance or repair work required, and the cleanliness and condition and inventory of furnishings in accordance with established standards on the daily basis. Completes inspection checklist and monitors proper care and use of equipment and supplies.

Interacts with guests to resolve room discrepancies and concerns, determines resolution according to policy and practice, and follows-up. Exercises tact and diplomacy when dealing with sensitive or privacy concerns. Performs supervisory functions such as approving or disapproving leave, rating, disciplining, and/or providing recognition for performance. Enforces proper grooming standards, conduct and cleanliness standards of the staff. Follows emergency procedures to respond and direct housekeeping staff and guests. Performs administrative functions such as preparing purchase requests.

Conditions of employment

• Direct Deposit and Social Security Card is required.
• Meet qualification/eligibility/background requirements for this position
• A one-year probationary period may be required.
• Satisfactorily complete an employment verification (E-Verify) check.
• Satisfactory completion of pre-employment background checks in accordance with AR 215-3.
• A physical examination may be required
• Must be willing to adhere to strict appearance policy
• Appointee is subject to completion of a favorable suitability determination Tier 1 investigation.
• Must be able to workdays, night, weekends, holidays and rotating shifts.
• Ability to communicate verbally and in writing using the English Language in a clear, concise, and grammatically correct manner.
• Must be a current Shades of Green Employee.

Qualifications

QUALIFICATIONS MUST BE CLEARLY VERIFIABLE IN YOUR RESUME. GOVERNMENT POSITIONS MUST INCLUDE PAY PLAN, SERIES, GRADE, TO AND FROM DATES, AND GOVERNMENT AGENCY/DEPARTMENT. All qualification requirements must include experience performing duties equivalent in scope and complexity to the next lower grade level.

THIS POSITION IS OPEN ONLY TO CURRENT SHADES OF GREEN EMPLOYEES.

Two years demonstrated work experience that provided a working knowledge of housekeeping in a hotel or related field. Must be able to apply inspection procedures and be able to meet and deal with levels of personnel and apply a high degree of tact and diplomacy that demonstrates strong leadership qualities. Must be able to effectively communicate orally and in writing. Must be knowledgeable in using computers and different programs: experience in Microsoft word and excel is preferred.

Ability to communicate verbally and in writing using the English Language in a clear, concise, and grammatically correct manner.

IN DESCRIBING YOUR WORK EXPERIENCES ON YOUR RESUME, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. WHEN USING EDUCATION TO QUALIFY, PLEASE UPLOAD YOUR TRANSCRIPTS.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your experience is subject to evaluation and verification against the information in your resume. The numeric rating you receive is a self-assessment only and is based on your responses to the questionnaire. Do not overstate or understate your level of experience and capability. If a determination is made that you rated yourself higher than is supported by your resume, or if your resume lacks sufficient information, you will be rated accordingly, or you may be considered ineligible.

Your application will remain active for 60 days or upon declination of the position identified in this vacancy (whichever occurs first). Applicants will be referred as vacancies occur. Hiring preferences and priority considerations will be applied in accordance with Federal Law and applicable regulations.

IN DESCRIBING YOUR WORK EXPERIENCES ON YOUR RESUME, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. WHEN USING EDUCATION TO QUALIFY, PLEASE UPLOAD YOUR TRANSCRIPTS.

The following documents must be submitted with your application:

• DA 3434
• Resume

Optional: Job Application (DA Form 3433) will accepted in place of a Resume.Please note that if you upload multiple resumes, only the most recently uploaded version will be used to determine your qualifications for this position.

The below items are accepted and may be needed to support a qualification and/or a claimed priority/preference:

• Cover Letter
• DD-214/ Statement of Service
• DA 3433
• DA 3434
• Other (3)
• Other (4)
• Other (5)
• PCS Orders
• Performance Appraisal
• Resume
• Separation Notice (RIF)
• SF-50/ Notification of Personnel Action

Including any of the following on your resume may result in an ineligible rating:
Classified or government sensitive information
Social Security Number (SSN)
Photos of yourself
Personal information, such as specifically mentioning your age, gender, race/national origin, etc
Encrypted and digitally signed documents
Illegible documents or files that cannot be opened

Next steps