Clarification from the agency

Open to Public

INTRODUCTION:

This position is located within the Human Resources Division of Marine Corps Community Services (MCCS), Iwakuni, Japan. The position reports directly to the Chief of Human Resources.

DUTIES AND RESPONSIBILITIES:

Investigates and resolves complex employee relations issues. Establishes procedures to ensure fair and consistent application of U.S. Government, Marine Corps and MCCS policies throughout the organization. 

Provides classroom training to employees at all organizational levels regarding personnel policy, administrative regulations and employee rights and services. Provides orientation training for new employees on various personnel policies and performance appraisals. Provides training to MCCS management on performance appraisals, counseling employees and other relevant people practices. 

Investigates employee's complaints on alleged policy deviations or working conditions.  Provides advisory services to management regarding the solution of moderately complex individual conduct or performance problems.  The provision of such advice is complicated by the necessity to consider various options or alternatives and by the need to analyze and explain the relative advantages and disadvantages of each option as related to the employee situation.

Inquiries will be related, but not limited to, escalated employee relations inquiries, field investigations, one-on-one coaching, performance management, and conflict resolution.

Conduct extensive research into employee relations cases to identify trends, risks, patterns and track data in order to propose recommendations to management.

Advises supervisors and managers on the full scope of disciplinary action requirements and procedures. Researches, composes and issues disciplinary action letters, as may be necessary to address deficiencies in performance and/or conduct. Maintains all disciplinary action case files and prepares necessary reports. 

Coordinates activities with first and second level supervisors, yet exercises independent judgment in rendering advice, managing schedule, and in executing disciplinary actions and investigations.

Provides information to employees on grievance and appeal procedures. Researches and responds to complaints, grievances, and appeal requests.  Plans and conducts investigations covering various allegations, some of which may be controversial and may result in formal administrative actions.  Simultaneously manages several cases that vary widely in complexity and stages of development.

Assist the MCCS Internal Control and external investigative agencies/departments such as Legal, Military Police, Civilian Misconduct Inspector General, Equal Employment Opportunity (EEO),  etc., in investigating mixed-case scenarios involving facility, equipment and human resource matters.  Coordinates with the Chief of HR and Legal Counsel to ensure that disciplinary actions, if warranted, withstand legal scrutiny. 

Assist the EEO representatives in resolving issues of alleged discrimination and requests for accommodation. 

Advises the Chief of Human Resources regarding the development and implementation of organization-wide policies, practices and programs. Assists with writing and updating locally initiated directives and instructions for impact on personnel practices, policies, and working conditions.

Provides advice to management on interpretation of policy, employee/labor law issues, claims, government ethics regulation and application of MCCS standards of conduct, conflicts of interest, and Freedom of Information and Privacy Acts. 

May be required to represent the organization as a subject matter expert on personnel policy at criminal and administrative hearings. 

Oversees the Performance Management Program ensuring compliance with Headquarters requirements to include notifying staff of deadlines, running reports to track completion status, providing ongoing support to employees and managers, and collecting completed performance appraisals.

Coordinates all aspects of the awards program from nomination to execution. Assess award nominations ensuring compliance with eligibility criteria and alignment with award categories. Partners with other departments for logistical planning of award ceremonies including layout, food options, and award certificates. Oversees the administration and distribution of length of service awards and manage the processing for monetary and time-off awards. Solicits and processes DoN, MCIPAC, and IHA/MLC award nominations ensuring timely submission and distribution of selected awardees.

Maintain the Employee Relations SharePoint Page with the most updated tools and information for managers and employees. Organize and maintain up to date employee relations records on the S-drive.

Promotes Equal Employment Opportunity principles and ensures compliance with health and safety standards.  Provides world-class customer service. 

Performs other duties as assigned.

Conditions of employment

• See Duties and Qualifications

EVALUATIONS:

Qualifications

BASIC REQUIREMENTS:

Bachelor's degree in Human Resources, Business or a related field and 3+ years of related Human Resources experience OR an equivalent combination of Human Resources related education and experience.

QUALIFICATION REQUIREMENTS:

• Working knowledge of and ability to demonstrate a fundamental understanding of U.S employee relations theories, techniques, laws, regulations and policies.   
• Ability to negotiate and apply techniques to resolve conflicts, advising and interacting with management and individuals in controversial, critical employee matters.
• Demonstrates the ability to effectively provide guidance and recommendations to employees, supervisors and senior management regarding varying and controversial employee/labor relations matters.
• Ability to gather facts and use effective, analytical, and evaluative methods to accurately assess information and make sound decisions. 
• Ability to communicate effectively with others, both orally and in writing in order to successfully deliver classroom instruction to large audiences; conduct briefings; and prepare research reports.
• Ability to manage multiple assignments effectively, thereby reflecting an ability to plan, organize and carry out tasks having diverse and competing priorities.
• Knowledge of applying tact and diplomacy when dealing with sensitive issues, to include conducting objective analysis and fact finding; and exercising confidentiality and privacy. 
• Skills in operating computer programs and applications to proficiently perform the duties of the position (Microsoft Word, Outlook, Excel, PowerPoint, Access, etc.).

This activity is a Drug-free workplace.  The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated.  Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.

Please include MONTH/YEAR and HOURS per week for all previous work experience listed on the resume. If there is no indication of time in position, we will credit the minimum.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application/resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. This vacancy will be filled by the best qualified applicant as determined by the selecting official.

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