Health Application Services Office Lead (O-6 Billet) Supervisory Job in Washington, DC

Vacancy No. IHSC-HITU-HASOL-O6-S-2025 Department Immigration and Customs Enforcement
Salary $1.00 to $150,000.00 Grade 6 to 6
Perm/Temp Permanent FT/PT Full-time
Open Date 3/21/2025 Close Date 4/21/2025
Job Link Apply Online Who may apply Public
Locations:
Washington, DC


Summary

This position is located within the Department of Homeland Security, Immigration and Customs Enforcement (ICE), Enforcement and Removal Operations (ERO), ICE Health Service Corps (IHSC), Office of the Deputy Assistant Director of Administration, Health Information and Technology Unit (HITU) - Information Management Section (IMS). This is a supervisory position.

This position is only open to current USPHS officers.
USPHS Call to Active Duty (CAD) candidates are not eligible for this position.

This job is open to

Clarification from the agency

Applicants must be a current USPHS Commissioned Corps Officer. USPHS Call to Active Duty (CAD) candidates are not eligible for this position. Civilians are not eligible for this position.

Duties

DUTIES AND RESPONSIBILITIES:

  1. Supervises and manages a multidisciplinary team of program officers responsible for implementing and leading initiatives associated with the IHSC EHR system portfolio. Manages the day-to-day workflow processes in supporting continual improvements to the EHR system.
  2. Oversee major EHR project restructuring to include system upgrades, system fixes, and development enhancements by assessing EHR activity progress, identifying key milestones to be accomplished, target completion dates, and the identification of project delays.
  3. Develop operational plans and policies necessary to achieve IHSC EHR system strategic objectives and goals.
  4. Work closely with the Office of Chief Information Officer (OCIO) Program Manager, Office of Acquisition Management (OAQ), Operations and Management (O&M), and EHR development team to direct and ensure Requirement Traceability Matrix (RTM) items and Change Requests (CRs) are met according to original contractual agreement.
  5. Assist with future preparations of Performance Work Statement (PWS), Statement of Work (SOW), Quality Assurance Surveillance Plan (QASP) and other governance documents necessary for IHSC IT future projects.
  6. Lead EHR program officers to work with end-users, management, vendors, and technicians to assess computing needs and system requirements and make recommendations for strategies and processes identifying information on best practices within the EHR system.
  7. Create, maintain and deliver a comprehensive infrastructure strategy and roadmap to standardize EHR and operational services in alignment with IHSC management objectives.
  8. Oversee the continual improvements to the EHR system, to include building, revising and validating templates, smart forms, order sets, letters, eCliniforms, diagnosis codes, Clinical Decision-Support Systems (CDSS), provider alerts and all other EHR configuration changes within the system with appropriate application to ICE detention healthcare.
  9. Oversee EHR workgroups providing guidance and support in identifying priorities for maximizing the effectiveness of configurations to streamline and standardize EHR documentation.
  10. Provide leadership in creating, reviewing and approving IHSC User Guides and Computer Based Trainings (CBTs) to direct current clinical processes and workflows based on IHSC policy and procedures.
  11. Conduct briefings, presentations and trainings for IHSC end-users to provide expertise and assist staff to better manage upgrades and new version deployments of the EHR system portfolio.
  12. Work collaboratively with all IHSC Unit Programs for needs and issues within the EHR.
  13. Responsible for leading and organizing User Acceptance Testing (UAT) of all EHR contract items, system fixes, and new upgrades/features.
  14. Develop process of reporting and prioritizing system issues by working closely with OCIO program manager, O&M and EHR teams to minimize downtime and maintain clinic efficiency.
  15. Ensure IHSC's strategic plan, mission, vision, and values are communicated to the team and integrated into the team's strategies, business goals, objectives, work plans and work products and services.
  16. Other duties as assigned.

Requirements

Conditions of Employment

  • You must be a U.S. citizen to apply for this position.
  • You must successfully pass a background investigation.
  • You must successfully pass a drug screen.
  • Males born after 12/31/59 must certify registration with Selective Service.
  • Requirements by Closing Date: Unless otherwise noted, you must meet all requirements by the closing date of the announcement.
  • Service Remaining Requirement Agreement: Upon appointment to this position, officers will be required to serve an 18 to 24-month commitment to IHSC.
  • ASSIGNMENT PAY AGREEMENT: You must not have a current Assignment Pay Agreement. However, if you have a current Assignment Pay Agreement, it must be fulfilled within 90 days of your application submission.
  • Applicants must be a current USPHS Commissioned Corps Officer. USPHS Call to Active Duty (CAD) candidates are not eligible for this position. Civilians are not eligible for this position.

Qualifications

Preferred Qualifications:
  1. Knowledge of organizations and responsibilities of all levels of government operations for health information communication.
  2. Ability to provide input for responses to congressional inquiries and to effectively communicate.
  3. Flexibility and ability to adapt to sudden changes in schedules and work-related requirements.
  4. High degree of initiative, and follow-through on a wide range of sensitive, complex, and program issues.
  5. Competent working knowledge of Microsoft Office Suite applications, Word, Excel, SharePoint, Outlook, PowerPoint, Teams, OneDrive, OneNote

Education

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

  1. A degree in Health Information Technology Management, Computer Information Systems Management, Health Care Information Management, or closely related field.
  2. Minimum 2 years of supervisory or team lead experience preferred.
  3. Knowledge/experience with contracts; COR Level III preferred required within three years.
  4. Knowledge/experience with project or program management.
  5. Knowledge of medical, administrative, ethical and legal requirements and standards related to healthcare delivery and the privacy of protected patient information preferred.
  6. Knowledge of program policies and guidelines, and operating procedures relating to health information.
  7. If the incumbent holds a clinical license, it is the responsibility of the incumbent to fulfill the obligation(s) of their licensing or certifying body. The incumbent may perform duties of their profession in Federal health care facilities and such direction is documented via a memorandum of assignment and is filed in the eOPF. The agency may require incumbents to perform clinical activities with the scope of clinical license in times of critical needs within the agency.

Additional information

This position is located within the Department of Homeland Security (DHS), Immigration and Customs Enforcement (ICE), Enforcement and Removal Operations (ERO), ICE Health Service Corps (IHSC), Office of the Deputy Assistant Director of Administration, Health Information and Technology Unit (HITU) - Information Management Section (IMS). This is a supervisory position.

The incumbent serves as the Health Application Services Office (HASO) supervisory lead and reports directly to the IMS Chief. The HASO is a national IHSC program affecting all IHSC staff. The primary function of the HASO supervisory lead is to provide administrative and operational oversight of the IHSC electronic health record (EHR) system portfolio.

IHSC has a multi-sector, multidisciplinary workforce of more than 1600 employees including, U.S. Public Health Service (PHS) commissioned officers, federal civil servants, and contract staff. The IHSC provides on-site direct patient care to ICE detainees at 18 detention facilities throughout the country and manages the provision of off-site medical care for detainees housed in approximately 128 additional non-IHSC facilities. The ICE detainee population is approximately 28,000 detainees daily, with an average length of stay of approximately 30 days, and over 270,000 detainees annually. The IHSC also provides medical support during ICE enforcement operations in the air, on the ground and at sea.

SUPERVISORY CONTROLS:
The incumbent reports to the Information Management Section Chief.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

We will review your resume and supporting documentation to ensure you meet the minimum qualification requirements. You may be selected for an interview at the hiring authority's discretion. You will be notified of selection or non-selection.

Required Documents

To apply for this position, you must provide a complete Application Package. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position.A complete application includes:

U. S. Public Health Service Officers

  1. Cover Letter/Letter of Interest.
  2. Degrees. (Place under "Diploma/GED")
  3. Professional license. (If applicable)
  4. Additional professional certificates. (If applicable)
  5. Three professional references. (i.e., name, title and contact information)
  6. Official USPHS Promotion CV - e.g., relevant experience, education, training. (Place under "Resume")
    • You may provide a civilian resume in addition to the USPHS Promotion CV to capture all relevant work experience.
  7. A copy of your Certificate of Investigation (located in your eOPF).
  8. *Three most recent Commissioned Officer Effectiveness Reports (COER). (Place under "Performance Appraisal")
  9. For current IHSC PHS officers, IHSC Recruiting requires applicants to provide a copy of your current Service Remaining Requirements Agreement.
  10. Indicate if you have an Assignment Pay (AP) Agreement and the date of the end of your AP Agreement.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

To apply for this position, you must submit the required documentation outlined under the REQUIRED DOCUMENTS section below.

The complete initial Application must be submitted by 11:59 PM (EST) on 04/21/2025.

PLEASE NOTE: If your materials are not received by the closing date, your application will be evaluated solely on the information available and you may not receive full consideration or may not be considered eligible. Also, if you do not provide a valid email address, you may not be notified of the outcome of your application.

To begin the process, click the Apply Online button to create an account or log into your existing USAJOBS account. Follow the prompts to complete the occupational questionnaire. Please ensure you click the Submit My Answers button at the end of the process.

Note: To check the status of your application or return to a previous or incomplete application, log into your USAJOBS account, select Application Status, and click on the more information link under the application status for this position.

Applications and supporting documentation will not be accepted by mail or email. If you need further assistance, contact the Human Resources Office representative listed on this announcement at least one day prior to the closing date for further instructions.

Agency contact information

IHSC Recruiting
Address
ERO-DRO-IHSC Public Health Service
500 12th Street SW
Washington, DC 20536
US

Next steps

Once you submit your application, we will assess your experience and training, identify the best-qualified applicants, and refer those applications to the hiring manager for further consideration and interviews. We will notify you by email after each of these steps has been completed. Your status will also be updated on USAJOBS throughout the process. To check your status, log on to your USAJOBS account, click on "Application Status," and then click "More Information." We expect to make a job offer within 60 days after the deadline for applications. If you are selected, we will conduct a suitability/security background investigation. View more information on applying for federal employment.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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