Education
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
- Bachelor's degree in education, healthcare administration, public health, health informatics or clinical field such as nursing, pharmacy, advanced practice provider.
- Familiarity with EHR systems and healthcare workflows.
- Minimum 3 years of experience developing and delivering training in a healthcare or health IT setting.
- Experience creating user guides, training materials, or e-learning content.
- Strong presentation and communication skills with the ability to tailor content to various audiences.
- Ability to manage multiple priorities and collaborate across teams.
- For licensed incumbents, ongoing compliance with licensure requirements is essential. Clinical duties within the scope of licensure may be required during critical agency needs.
PREFERRED QUALIFICATIONS
1. Experience supporting training during a system rollout or EHR upgrade.
2. Familiarity with the structure and function of various government levels, specifically regarding healthcare information communication and compliance.
3. Flexibility and ability to adapt to sudden changes in schedules and work-related requirements.
4. High degree of initiative, and follow-through on a wide range of sensitive, complex, and program issues.
5. Competent working knowledge of Microsoft Office Suite applications, Word, Excel, SharePoint, Outlook, PowerPoint, Teams, OneDrive, OneNote.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.