To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/30/2025.
Typing Proficiency Requirements: This position requires a
Typing Proficiency. To qualify for the position applicants must be able to type 40 words per minute typing speed. Applicants may meet these requirements by passing the appropriate performance test, presenting a certificate of proficiency from a school or other organization authorized to issue such certificates by the Office of Personnel Management local office, or by self-certifying their proficiency.
In addition to meeting the Typing Proficiency above, candidates must meet the following specialized experience requirement. You may qualify based on your experience and/or education as described below:
- GS-5 SPECIALIZED EXPERIENCE: Do you possess one (1) full year of specialized experience in the Federal service equivalent to at least the next lower grade in the normal line of progression for the occupation in the organization. Specialized experience is defined as: Interpretation of pertinent eligibility and enrollment laws, regulations, policies, guidelines, and procedures to determine veterans eligibility for care: input data from documents into appropriate database; provide financial guidance to applicants based on means and co-pay test; and explain eligibility information to applicant. Utilize databases to review documentation and history; develops organizational and interdepartmental relationship to facilitate the exchange of information. Provide exceptional customer service; Initiates registration process, enters a means test, and updates demographics; provides claims development for eligibility requests; demonstrated knowledge in the use of computers, such as typing, powering on and off, connecting to the internet, navigates to and within operating system applications. Effectively communicates verbally and in writing with a variety of people from different backgrounds and different levels of understanding in order to respond to questions and inquiries in written correspondence and face-to-face with veterans. OR,
- Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed 4 years above high school (Transcript Required). OR,
- Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond 4 years above high school (Transcript Required).
You will be rated on the following Competencies for this position:
- Information Management
- Interpersonal Skills
- Organizational Stewardship
- Veteran and Customer Focus
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
Physical Requirements: The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items such as papers, books, small parts; or driving an automobile, etc. No special physical demands are required to perform the work.
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at
https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.