To qualify for this position, applicants must meet all requirements within 30 days of the closing date of this announcement, 09/18/2025.
Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements within 30 days of closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.
Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.
You may qualify based on your experience and/or education as described below:
- Specialized Experience: You must at least one (1) year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. Your experience must show progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following:
- Missions, organizations, programs, and requirements of health care delivery systems;
- Regulations and standards of various regulatory and credentialing groups; and
- Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement.
Specialized Experience includes, but not limited to: Incumbent must be able to demonstrate advanced use of Microsoft Excel for data analysis and must be able to demonstrate systems thinking for process improvement. Participating in and facilitates transformative quality, safety, effectiveness, and efficiency improvement efforts. Delivers training materials and curriculum consisting of advanced practices of project management, statistics, coaching, facilitation and leadership. Provides consultation to executives, service line, and program leadership by leveraging VA data analytics resources. Incumbent conducts extensive data collecting, display, and analysis for the VISN CCC, as such extensive experience in data collection and analysis is required and must be able to perform data analysis duties independently and with minimal training and without supervision in this full performance position. Incumbent is assigned quality management elements and is independently responsible for overall implementation and compliance with quality management initiatives. Incumbent leads teams in performance improvement based on quality management or in support of system wide initiatives. Facilitates, coaches, and trains Lean Six Sigma, Systems Redesign or other improvement methodologies tools and techniques to all levels of the organization. Incumbent must be able to independently lead process improvement projects, including developing process improvement plans. To be expected, you will be required to demonstrate your skills, in excel, data analysis, and systems thinking, during the interview process.
NOTE: Applicants wishing to receive credit for such experience must clearly indicate the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
Preferred Experience:
- Informatics
Independently conducts comprehensive data collection, analysis, and reporting to support the Clinical Contact Center (CCC) and ensure compliance with external regulatory requirements, including The Joint Commission (TJC), Office of Inspector General (OIG), and Continuous Readiness Reviews. Advises leadership on the development and execution of complex, program-wide strategic initiatives. Maintains proficiency in multiple data systems to monitor clinical performance, resource utilization, and operational effectiveness. Prepares and delivers data-driven reports using platforms such as Cisco Unified Intelligence Center, VA Health Connect Dashboards, Health Chat Power BI, and V-Signals. Performs data analysis independently with minimal supervision, as directed by CCC and VISN leadership.
- Quality Management
Leads and mentors interdisciplinary teams in the application of quality management principles and performance improvement methodologies, including Lean and systems thinking. Independently develops and implements process improvement plans in support of CCC and system-wide initiatives. Provides formal and informal training on quality improvement tools and techniques. Facilitates system redesign efforts across service lines, serving as project lead for healthcare and operational improvement initiatives that impact patient care delivery and organizational performance.
- Collaboration
Collaborates with the CCC Chief Informatics Nurse and executive leadership in the development, implementation, and evaluation of policies and program priorities related to informatics and quality management. Engages stakeholders at all levels to define project scopes, goals, and outcomes. Demonstrates leadership in fostering a culture of continuous improvement through collaborative strategies that align with Health Care System/VISN objectives and national standards. Promotes integration and coordination across the Informatics service line to ensure successful execution of quality initiatives and compliance requirements.
You will be rated on the following Competencies for this position:
- Organizational Performance Analysis
- Planning and Evaluating
- Problem Solving
- Strategic Thinking
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at
https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.