Clarification from the agency

This vacancy is only open to current, permanent employees of the Department of Veterans Affairs with first consideration given to employees of the Charles George VAMC and VISN 6 employees. (Please note: If you are in the excepted service, you MUST meet the requirements of the VA and OPM Interchange Agreement to be eligible for consideration. This means you have to have service a minimum of 1 years in the excepted service to be eligible for movement into the Competitive Service.)

Major Duties and Responsibilities of the Health Systems Specialist - Corporate Compliance Investigations Coordinator include but are not limited to the following:

Oversight and Coordination of Corporate Compliance Investigations:
This position requires the ability to direct and coordinate a wide variety of administrative and technical activities to ensure appropriate actions are implemented. This could include the development and implementation of new trainings/services, enhancement of existing training/services, or corrective actions required to address identified deficiencies to mitigate agency risks and vulnerabilities. This includes the skill of leading interdisciplinary teams, projects, and programs to accomplishing the organizational goals and objectives. Requires the ability to communicate in writing and orally for a wide variety of purposes. Additionally, the position requires the ability to maintain confidentiality of sensitive or privacy protected information.

The CCIC is responsible to coordinate and oversee all incoming requests for investigations and/or fact findings from internal sources and a variety of oversight organizations including, but not limited to Office of Accountability and Whistleblower Protection (OAWP), Office of Inspector General (OIG), Office of General Counsel (OGC), Government Accountability Office (GAO), Equal Employment Opportunity Office (EEO), Harassment Prevention Program (HPP), Tort Claims, and internal staff issues not resolved at the service level.

CCIC plans, conducts and/or coordinates investigations related to alleged or suspected violations of administrative policies/procedures, making referrals to VA Police and/or VA OIG if suspicion of violations of criminal laws.

CCIC ensures administrative investigations are compliant with all applicable policies and collective bargaining obligations.

CCIC will direct the assignments of investigations including preparing charge letters for AIBs.

The CCIC will provide AIB members and other fact finders with support needed to complete the investigation.

The CCIC will coordinate setting up the required resources (i.e. - supplies, interview rooms, Control Fund Point (CFP) management, scheduling interviews, obtaining and payment for a court reporter, etc.) for investigations.

CCIC will oversee the completion of final written report to the Executive Director or the requesting Executive Leadership Team member or Service Chief regarding the outcome of those investigation(s) and/or fact finding(s). The CCIC is responsible for ensuring that final reports are supported by the preponderance of the evidence.

CCIC manages, processes, and completes all non-malpractice tort claims investigations from Veterans, visitors/guests/or family/caregivers of the Veteran, and all WNCVAHCS employee claims. These tort claims consist of, but are not limited to, items such as property damage or loss of property while a visitor or patient at the WNCVAHCS.

CCIC will work collaboratively with the Risk Manager and/or OGC on tort claims depending on the complexity of the claim.

Program Oversight and Investigative Data:
CCIC is responsible for oversight of the administrative investigations program.
The CCIC ensures the integrity of the program and that all final summaries, investigations and/or fact findings follow program expectations. Creates and maintains templates and other materials to support program needs. Develops databases and spreadsheets for tracking information and analyzes and evaluates data collected to identify patterns that may be indicative of system-wide issues. Works closely with the Corporate Compliance Chief to identify and evaluate potential risks and vulnerabilities and provide recommendations for mitigation. Provides quarterly reports to ELT indicating identified trends regarding investigations, small tort claims, allegations, and changes within AIB, OAWP, OIG, OGC, GAO, EEO, and HPP processes to ensure compliance and to develop and modify any necessary changes.

Education and Training:
Oversees the development and implementation of regular and effective education and training for all WNCVAHCS employees on issues related to conducting fact findings and investigations.

Performs other duties, as assigned, including serving as an alternate or back-up for other program managers in the section.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Work Schedule: M-F 0800 - 4:30PM
Virtual: This is not a virtual position.
Position Description/PD#: Health System Specialist/PD044820
Financial Disclosure Report: Not required

Conditions of employment

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/01/2025.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-9 and for a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.


You may qualify based on your experience and/or education as described below:

For the GS-11 Grade Level:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: ability to review complaints and determine the most appropriate method of investigation; experience with creating, implementing, and presenting program policies or training materials; and experience with conducting fact finding investigations and/or administrative investigative boards. OR,
• Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed a Ph.D. or equivalent doctoral degree OR three (3) full years of progressively higher level graduate education leading to such a degree, Or LL.M in the related field of the position to be filled (i.e., hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration). The education portion must include courses that demonstrate the knowledge, skills, and abilities necessary to do the work of this position. Education must have been obtained in an accredited college, or university. NOTE: Transcripts must be submitted with your application materials. Education cannot be credited without documentation. NOTE: Doctorial level transcript is required if this response is selected.. OR,
• Combination: Applicants may also have an equivalent combination of successfully completed graduate level (beyond a master's degree) and specialized experience as described above to meet total experience requirements. The education portion must include graduate courses that demonstrate the knowledge, skills, and abilities necessary to do to the work of this position (i.e., hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration). NOTE: Transcripts must be submitted with your application materials. Education cannot be credited without documentation. Experience must be clearly indicated in your resume. Transcript is required if this response is selected

For the GS-12 Grade Level You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: ability to determine when complaints are to be escalated to the EEO Program Manager, Risk Manager, or VA Police; knowledge of employee relations/labor relations policies/procedures; knowledge of investigative principles and techniques in order to design and coordinate compliance reviews and/or monitoring activities; and skill in applying complex factfinding, analytical and problem solving methods and techniques to identify interrelated program problems, draw conclusions and recommend appropriate action or solutions to improve program efficiency and effectiveness. (Note: There is no educational substitution for this grade level)


You will be rated on the following Competencies for this position:

• Administrative Law
• Communication
• Customer Service
• Information Management
• Writing

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work is primarily sedentary, although some slight physical effort may be required when visiting different sections of the health care system for meetings or fact-finding.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

To apply for this position, you must provide a complete Application Package which includes:

• Resume
• SF-50/ Notification of Personnel Action

The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.

• Cover Letter
• DD-214/ Statement of Service
• Disability Letter (Schedule A)
• Disability Letter (VA)
• License
• Other (1)
• PCS Orders
• Performance Appraisal
• Professional Certification
• Resume
• Separation Notice (RIF)
• SF-15
• SF-50/ Notification of Personnel Action
• Transcript

SF-50, Notification of Personnel Action (if applicable for Time in Grade and/or Eligibility):

• Most recent SF-50 if you are a current or former Federal employee
• An SF-50 showing your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade
• Award 50's do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade.
• Examples of appropriate SF-50's include:
  • Within grade increases at the highest grade held; or
  • Promotions with an effective date more than one year old; or
  • SF-50's at the highest grade held with an effective date more than one year old.

Next steps