Health System Specialist (Regional Quality Improvement Coordinator)

Clarification from the agency

• Current Federal Employees nationwide • Former Federal Employees (Reinstatement Eligible) • Surplus and Displaced (CTAP or ICTAP) Federal Employees in the local commuting area • Veterans Employment Opportunity Act (VEOA) • Current and Former Land Management Eligibles under Public Law 114-47 • Military Spouse under Executive Order 13832 • Duty Location: To Be Determined During Selection - See other information area for location list.

Serves as a resource to the respective Quality Improvement programs in the various Health Care Units in the assigned Region. This requires a continual effort to unify the work product of the clinical staff by providing a unified set of policies and programs which are in full compliance with the standards of all relevant accrediting organizations.

Responsible for providing expert advice to the Regional Health Services Administrator and coordinating with the Chief, Office of Quality Management in formulating relevant management control systems to be used by the affected institutions.

Assist each institution in developing local quality improvement programs, consistent with national policy and priorities. These programs will be monitored for compliance with all relevant standards, to evaluate data reported locally and nationally, and to establish regional benchmarks for improvement activities.

Responsible for maintaining a credentialing and privileging tracking system for use by the Region and the Health Services Division, especially the Medical Director.

Conditions of employment

• U.S. Citizenship is Required.
• See Special Conditions of Employment Section.

Career Transition Programs (CTAP or ICTAP): These programs apply to Federal and/or DOJ employees who meet the definition of surplus or displaced from a position in the competitive service. To receive selection priority for this position, you must:

• 1. Meet CTAP or ICTAP eligibility criteria;
• 2. Be rated well-qualified for the position, scoring at least half of the total possible points for the vacancy KSAs or competencies; and
• 3. Submit the appropriate documentation to support your CTAP or ICTAP eligibility:
• A copy of the agency notice (i.e., separation notice or agency RIF letter),
• Most recent performance appraisal, and
• Most recent SF-50 showing current/former position, grade, promotion potential, and duty location.
• See USAJOBS' Career Transition Programs for more information.

NOTE: Applicants claiming CTAP or ICTAP eligibility must complete all assessment questions to be rated under the established ranking criteria.

EEO Statement/Policy: The United States government does not discriminate in employment on the basis of race, color, religion, sex, pregnancy, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service or other non-merit factor. More information can be found here: https://www.justice.gov/jmd/media/1425556/dl?inline.

Qualifications

To be considered for the position, you must meet the following qualification requirements.

Basic Requirements:

Education:

Undergraduate and Graduate Education: Major study - hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration.

OR

Specialized Experience:

Progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following:

• Missions, organizations, programs, and requirements of health care delivery systems;
• Regulations and standards of various regulatory and credentialing groups; and
• Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement.

OR

Special Provision for Inservice Placement:

Successful completion of an agency-sponsored on-the-job training program may be substituted for qualifying experience, provided it included a formal individualized training plan. Such a training program must have been conducted in an operating health care system and included:

• Assignments providing a knowledge of basic health system administration philosophies, practices, and procedures, and basic government administrative policies and requirements;
• Practical assignments providing an opportunity to apply health system administration skills and principles (as the individual progresses, work assignments must be characteristic of the grade level to which he or she is assigned); and
• Oversight by an experienced health system administrator with periodic evaluation of the individual's progress and appropriate adjustment of the training program.

AND

In addition to meeting the Basic Requirements, applicants must have the following:

Education:

There is no substitution of education for specialized experience. 

OR

Experience:

You must have at least one year of specialized experience equivalent in difficulty and complexity to the next lower grade level. To be creditable, this experience must have equipped the applicant with the particular qualifications to successfully perform the duties of the position and must typically be in or related to the position to be filled. 

Some examples of this qualifying experience are:

• Experience applying administrative management and leadership skills to ensure compliance and cooperation from correctional and health care management, supervisory, and line staff over a vast geographic area.
• Experience recommending solutions regarding the development, altering and implementation of policies and programs for the administration of a Quality Management program.
• Experience applying management and organizational principles and practices along with a thorough knowledge of planning, programming and budgeting regulations, guidelines and processes.
• Experience in Quality Assessment and Improvement techniques along with the ability to analyze and evaluate programs utilizing various methods.

AND

Selective Placement Factor:

Applicants applying for this position MUST also possess the following Selective Factor. In the event you do not possess the Selective Factor, you will be found ineligible for the position.

• The applicant must have experience working in an infection control program as it relates to: prevention of exposure to infectious diseases; administration of vaccinations; reduction in the transmission of infectious agents; containment of infectious outbreaks; and evaluation of infection control programs.

NOTE: Applicants must clearly address this experience in their resume to be found qualified.

If applicable, credit will be given for paid and unpaid experience. To receive proper credit, you must show the actual time (such as the number of hours worked per week) spent in activities.

**Your eligibility for consideration will be based on your responses to the questions in the application.**

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

If your composite score exceeds the average score for this job, your resume and supporting documentation will be compared to your online assessment responses and utilized to determine whether you meet the job qualifications listed in this announcement.  If your selections are not supported by your application materials, your responses may be adjusted and/or you may be excluded from consideration for this job. If you are found to be among the top candidates, you will be referred to the selecting official for employment consideration.

There are several parts of the application process that affect the overall evaluation of your application:

• Your resume, which is part of your USAJOBS profile;
• Your responses to the eligibility questions;
• Your responses to the online assessment;
• Your supporting documentation, if required.

Time-in-Grade: Federal employees must meet time-in-grade requirements for consideration. You must meet all qualification requirements upon the closing date of this announcement.

What Competencies/Knowledge, Skills and Abilities are Required for this Position?

The following Competencies/Knowledge, Skills and Abilities (KSA's) are required:

• Ability to communicate orally.
• Ability to communicate in writing.
• Knowledge of health care accreditation standards, correctional accreditation standards, federal, state and local government regulations.
• Ability to collect, analyze, interpret medical data/information and formulate responses and/or recommendations for appropriate action.
• Ability to analyze and interpret diagnostic and therapeutic procedures to determine the appropriateness of care provided.
• Knowledge of medical practices and protocols.

Failure to provide legible required documents and/or follow the prescribed format often results in removal from consideration.  If uploading documentation, do not identify/save your documents utilizing a special character such as %, #, @, etc.  Documentation should be identified/saved as VA Letter, DD-214, or Transcripts.

•  Veterans' Preference Documentation:
• Failure to submit all required documents at the time of application will result in the loss of claimed preference eligibility.
• DD-214: Veterans MUST provide a DD-214 demonstrating that they have been discharged or released from active duty under honorable conditions (i.e., the individual must have received either an honorable or general discharge).
• SF-15: If you are a disabled veteran, a Purple Heart recipient, widow/widower of a veteran, the spouse of a disabled veteran or the parent of a disabled or deceased veteran, you must submit:
• A completed Standard Form (SF) 15, "Application for 10-Point Veteran Preference" AND all required documentation identified on the SF-15. 
• NOTE: A Department of Veterans Affairs letter must contain the Veteran’s Name and Combined Service-Connected Evaluation. For a copy of the most current SF-15, Click Here.
• If you are on active duty and expect to be discharged or released from active duty service within 120 days, you may submit a Certificate of Release or Discharge from Active Duty from the appropriate Branch Personnel Office containing the following information: (1) the military service dates including the expected discharge or release date; (2) and the character of service (must be an honorable or general discharge); and (3) any qualifying service/campaign/expeditionary medals.
• Resume (limited to 2 pages) must include your name, contact information, and relevant experience (cover letter optional). Experience that would not normally be part of the Federal employee’s position is creditable when documented by satisfactory evidence of qualifying experience (e.g., a memorandum from the manager, Human Resource Manager, SF-52, MOU, etc.). If providing a memorandum, it must follow the format below AND clearly cite the duties performed.
• To receive credit for experience, your resume and/or any satisfactory evidence must include:
• Start date and end date in month/year format (MM/YYYY) AND
• Number of hours worked per week.
• College transcript: includes the School Name, Student Name, Degree, and Date Awarded (if applicable).
• NOTE:  If you are selected, official transcript(s) will be required prior to your first day.
• SF-50: Current or former Federal employees NOT employed by the Bureau of Prisons MUST submit a copy of their SF-50 Form which shows competitive service appointment, tenure group, and salary. If you have promotion potential in your current position, please provide proof. If you are applying for a higher grade, and your experience was gained at a Federal agency other than the Bureau of Prisons, you MUST provide the SF-50 Form which verifies the length of time you have been in your highest grade and supports your claim for time in grade.
• Proof of ICTAP/CTAP eligibility, Click Here, if applicable.

For more help, visit USAJOBS Help Center - What should I include in my resume?

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