Health System Specialist - Supervisory Job in North Chicago, IL

Vacancy No. CAZP-12894123-26-WM Department Veterans Health Administration
Salary $118,984.00 to $154,682.00 Grade 13 to 13
Perm/Temp Permanent FT/PT Full-time
Open Date 2/23/2026 Close Date 3/5/2026
Job Link Apply Online Who may apply Status Candidates
Locations:
North Chicago, IL


Summary

This position is located in the Medical Practice Directorate located at the Captain James A. Lovell Federal Health Care Center (FHCC) in North Chicago, Illinois, a Level 1c Complexity VHA Facility. The Captain James A. Lovell Federal Health Care Center is larger than just a single facility, but rather a system of facilities throughout Northeastern Illinois which provide medical and dental services to U.S. Military Veterans, Recruits, Active Duty, and eligible beneficiaries.

This job is open to

Internal to an agency

Current federal employees of the hiring agency that posted the job announcement.

Clarification from the agency

DIRECT HIRE AUTHORITY: This position is being filled using Direct-Hire Authority (5 CFR 337.201) for this occupation. This JOB OPPORTUNIT ANNOUNCEMENT is open to all current permanent employees of the VHA healthcare system and CBOCS.

Duties

The Supervisory Health System Specialist serves as a subject matter expert in delivery of healthcare relating to the implementation and execution of initiatives, programs, and projects. Plans, coordinates, and integrates all assigned activities. Performs critical program review and analysis across a broad spectrum of initiatives and issues, such as healthcare delivery strategic planning, facility utilization, economic adjustments, and personnel impacts.

The incumbent is a close personal assistant to the Chief Medical Executive, providing technical and administrative guidance and assistance in various functional areas and augments the effective utilization of the time and expertise of the CME in relation to the constantly increasing demands for the multiple medical services that report to the office. The scope of the CME's responsibility for the clinical services extends to all areas of the population. The incumbent plays a large part of that initiative. Additionally, this individual is responsible for the designated official correspondence which s/he prepares for the Chief Medical Executive. Can substitute for the CME in various functions, duties as a representative in the interest of the FHCC, when appropriate. Greets visiting dignitaries during official visits to the FHCC and follows-up on identified problems.

As a part of the directorate's management team, the incumbent has administrative decision-making authority, responsibility and accountability on issues affecting the office. The incumbent collaborates with operations and program managers to ensure integrated goals and priorities for the clinical service are met. The incumbent is knowledgeable of overall VHA, VISN, BUMED and Medical Center goals, missions, and priorities to assure a positive impact on all programs and resources. Will be designated as a VATAS Approving Official or Alternate Approval Official.

With support and guidance from the CME, Deputy CME, the Assistant Chief Medical Executive's and the Clinical Directors of the directorate, the incumbent directs administrative and clinical activities of the clinical service including budget and fiscal management, human resource management, strategic planning and program management and evaluation, assuring that the clinical and administrative functions are integrated in order to provide optimum utilization of resources. Participates in top management discussions, decisions, policymaking and provides program direction to other executives, managers and assigned personnel.

Recommends the establishment of, and prepares administrative policies, directives, and procedures for Implementation throughout the facility. Provides advice and guidance on the interpretation and application of administrative directives and Instructions. Reviews and evaluates completed staff actions (congressional, memos, reports, studies, fact sheets, information papers) for overall quality of the document, appropriate levels of coordination, consistency, logic, soundness of recommendations, and compliance with policy. Contacts the originating office to recommend changes, etc., before documents are forwarded to higher levels. Articulates the reasons for changes to senior staff in order to facilitate timely and accurate revision. Will develop and /or conduct educational in-services specific to areas of responsibility.

The incumbent attends Management Briefing meetings with the management with upper management, CME, DCME, ACME's and Business Managers who present information concerning their operations. The Health System Specialist participates fully in these discussions, raising pertinent information which may affect decisions Involving certain areas.

Provides administrative assistance toward meeting federal regulations and accreditation standards i.e., Joint Commission, CAP and SOARS. Assists with Joint Commission mandated activities, including Identifying important aspects of care, developing Indicators, establishing thresholds for evaluation, participating in the review process, evaluating, and analyzing data, identifying opportunities to Improve, and Initiating action when problem arises.

Work Schedule: Monday to Friday 8:00am to 4:30pm
Position Description Title/PD#: Health System Specialist - Supervisory/PD252440
Physical Requirements: The work is primarily sedentary, although some slight physical effort may be required.

Requirements

Conditions of employment

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

  • You must be a U.S. citizen to apply for this job
  • Subject to a background/suitability investigation
  • Selective Service Registration is required for males born after 12/31/1959
  • A complete application package; Resume, Transcripts, etc. is required
  • Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
  • Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement.

Individual Occupational Requirements

Undergraduate and Graduate Education:

Major study -- hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration.

OR

Specialized Experience:

(for positions above GS-5): Progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following:

  • Missions, organizations, programs, and requirements of health care delivery systems;
  • Regulations and standards of various regulatory and credentialing groups; and
  • Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement.

Special Provision for Inservice Placement:

Successful completion of an agency-sponsored on-the-job training program may be substituted for qualifying experience, provided it included a formal individualized training plan. Such a training program must have been conducted in an operating health care system and included:

  • Assignments providing a knowledge of basic health system administration philosophies, practices, and procedures, and basic government administrative policies and requirements;
  • Practical assignments providing an opportunity to apply health system administration skills and principles (as the individual progresses, work assignments must be characteristic of the grade level to which he or she is assigned); and
  • Oversight by an experienced health system administrator with periodic evaluation of the individual's progress and appropriate adjustment of the training program.
In addition, applicants must meet the following:

GS-13 grade level: One year of specialized experience (equivalent to the GS-12 grade level in the federal service); that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Examples of specialized experience include but are not limited to:
  • Serve as a subject matter expert in delivery of healthcare relating to the implementation and execution of initiatives, programs, and projects. Plan, coordinate, and integrate all assigned activities. Perform critical program review and analysis across a broad spectrum of initiatives and issues, such as healthcare delivery strategic planning, facility utilization, economic adjustments, and personnel impacts.
  • Formulate, articulate and clearly state the Medical Center's position on complex, interrelated, and sensitive issues to senior management within Medical Center.
  • Exercise a broad range of sound management principles and judgment in the analysis of unique problems and issues pertaining to external and internal influences and changes and their impact on the delivery of health care services to eligible Veterans. Research, analyze, quantify, develop, validate, justify, and clearly articulate background data and documentation which are used to support short and long range health care issues.
  • Work with senior level staff and program managers in: Medical Center, VISN, VHA, VA and other Federal agencies, or other groups, to evaluate program and project success and opportunities for improvement.
  • Develop methods, criteria, and policies to be applied to program and project issues, using a high degree of initiative and resourcefulness, as well as an overall understanding of the strategic planning within the Medical Center in developing sound policy consistent with VISN and VA Central Office direction and guidance.
  • Establish overall milestones, conduct meetings, and consolidate staff comments for responses to higher leadership. Utilize an expert knowledge of the healthcare operations and its management, accounting, and reporting in conjunction with a comprehensive knowledge of VHA Support Service Center (VSSC) and other data systems to support the integration of resource requirements and programming.
  • Direct administrative and clinical activities of the clinical service including budget and fiscal management, human resource management, strategic planning and program management and evaluation, assuring that the clinical and administrative functions are integrated in order to provide optimum utilization of resources. Participate in top management discussions, decisions, policymaking and provides program direction to other executives, managers and assigned personnel.
  • Provide administrative assistance toward meeting federal regulations and accreditation standards i.e., Joint Commission, CAP and SOARS. Assist with Joint Commission mandated activities, including Identifying important aspects of care, developing Indicators, establishing thresholds for evaluation, participating in the review process, evaluating, and analyzing data, identifying opportunities to Improve, and Initiating action when problem arises.
Preferred Experience: Five years of executive leadership support, good communication skills, able to manage multiple tasks, committed to teamwork, supervisory experience, in depth knowledge of VHA regulations, ER/LR, OIG, accreditation.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

There is no educational substitution for the GS-13 level.
Note:
Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Additional information

Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

  • your performance and conduct;
  • the needs and interests of the agency;
  • whether your continued employment would advance organizational goals of the agency or the Government; and
  • whether your continued employment would advance the efficiency of the Federal service
Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

A supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be well-qualified, applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors if applicable, and must be proficient in most of the requirements of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website which can be found at https://www.opm.gov/.

Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

This job opportunity announcement may be used to fill additional vacancies.

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Applicants will be referred in the order in which they were received.

Required Documents

Documents Accepted:

  • Cover Letter
  • DD-214/ Statement of Service
  • Disability Letter (Schedule A)
  • Disability Letter (VA)
  • License
  • Other (1)
  • PCS Orders
  • Performance Appraisal
  • Professional Certification
  • Resume
  • Separation Notice (RIF)
  • SF-15
  • SF-50/ Notification of Personnel Action
  • Transcript

Documents Required:
  • Resume
  • SF-50/ Notification of Personnel Action

Please review the above list(s) to ensure you have included all necessary documents required for your application.Not every applicant will require the same documents, therefore it is the applicants responsibility to ensure that their application package includes all necessary documents to determine qualifications and eligibility for appointment, such as a copy of your SF-50, transcript, ICTAP/CTAP documentation (for displaced Federal employees).You will not be contacted for additional information. Applicants will be deemed ineligible if supporting documentation is not submitted.

Veterans' Preference: Since the Direct-Hire Recruitment Authority is being used, traditional Veterans' Preference rules do not apply. Qualified veterans will, however, be given full consideration for this position.

Applications are accepted online. Applying online will allow you to review and track the status of your application.

Beginning September 27, 2025, Federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan. Resumes longer than two pages will result in ineligibility for further consideration for the position. USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to update the resumes in your profile before applying for a job. Resumes should include information relevant to the knowledge, skills, abilities, and competencies of the position to which you are applying. VA is unable to make assumptions about qualifications if not clearly listed.

Resumes must be legible so they can be reviewed for eligibility, minimum qualifications and other position requirements listed in the job announcement.

Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. We recommend using a sans-serif font size like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume. The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started.

How to Apply

All applicants are encouraged to apply online.

To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section. The complete application package must be submitted by 11:59 PM (EST) on 03/05/2026 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12894123.

1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.

2. Click Submit My Answers to submit your application package.

NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.

To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

Agency contact information

Amy Hemstreet
Phone
612-467-4029
Email
Amy.Hemstreet@va.gov
Address
Captain James A Lovell Federal Health Care Center
3001 Green Bay Road
North Chicago, IL 60064
US

Next steps

After the vacancy announcement closes, applicants are evaluated to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email.