Health Technician Job in Houston, TX

Vacancy No. CBST-12761413-25-DL Department Veterans Health Administration
Salary $51,849.00 to $67,401.00 Grade 6 to 6
Perm/Temp Permanent FT/PT Full-time
Open Date 7/28/2025 Close Date 8/4/2025
Job Link Apply Online Who may apply Status Candidates
Locations:
Houston, TX


Summary

The primary purpose of this position is to improve the veteran and non-VA care provider experience with Community Care. This position is located within the Community Care and provides administrative and technical support within the Community Care Program. The workload is unpredictable, and the employee must be flexible and adaptive to remain responsive to multiple demands made by internal and external sources.

This job is open to

Clarification from the agency

This vacancy is open to current permanent VA Nationwide employees, CTAP/ICTAP eligible, and other Status Eligible Applicants-see Hiring Paths for more information.

Duties

Duties of this Health Technician position include but are not limited to:

  • Perform the following administrative tasks for assigned sections within Community Care: purchasing, mail receipt and distribution, codependence preparation, safety coordination, information technology requests, and tracking of compliance by the section with numerous administrative requirements.
  • Monitors all aspects of the section's operating programs and makes recommendations to improve or modify methods for disseminating information to intended audiences.
  • Research and respond to all Community Care related correspondence including but not limited to Congressional inquiries, vendor, and veteran billing issues and complaints.
  • Serve as a liaison between the section and numerous internal and external customers including Veterans, patient family members, other medical center departments, trainees, researchers, other VA Medical Centers, and other healthcare facilities.
  • Provides information and assistance for routine contacts and inquiries.
  • Monitors patient access performance metrics and works with Care Coordination team to ensure timely scheduling of community care referrals.
  • Oversees completion of patient care encounters, clinical reports, progress notes, and other patient care documentation according to prescribed timeframes.
  • Conduct reviews to determine the economy, efficiency, and effectiveness of Community Care program operations to determine whether the entity has complied with laws and regulations applicable to the program.
  • Provide consultative services to program offices and facilitate performance improvement as well as internal controls.
  • Serve as the intermediary for issues related to the Community Care payment processes and billing issues.
  • Reviews proposed directives to ensure proper arrangement, format, consistency with existing directives, as well as the proper distribution. They review existing directives to detect and eliminate conflict, overlap, duplication, and ensure only current material is retained.
  • Develops ways to improve directives and process by simplifying, consolidating, or eliminating the unnecessary ones.
  • Discusses any recommendations or proposed changes with the service leadership to gain concurrence.
  • Receives visitors and telephone calls to the work area regarding Community Care needs, patient appointments, and preparation instructions for procedures. Receives and assists visitors in the work area with information regarding the sections and/or resolution of problems.
  • Distributes information, solves problems personally whenever possible, refers other contacts to appropriate personnel, and monitors all subsequent contacts for appropriate and timely action.
  • Obtains material needed for appropriate action by professional staff prior to referral whenever possible. This may require coordination among several separate entities or individuals and requires good rapport with many different departments in the medical center.
  • Integrates several types of software to generate specific working documents and forms such as spreadsheets, databases, graphics, presentations, research manuscripts, and other related products.
  • Manages Community Care consults in accordance with OCC Field Handbook guidelines, VISN and local metrics.
  • Monitors the management of records in the service by organization and distributing workload data to staff asking for follow up with all team members to ensure content, practice and knowledge of process, records, and directives.
  • Reviews the distributed data to ensure correct, appropriate completion and documentation in the correct record.
  • Collects, compiles, and tracks data and information in support of the sections' operations.
  • Receives and processes data and information in accordance with established formats and procedures.
  • Completes and enters pertinent information into various tracking systems.
Work Schedule: Monday through Friday from 0800-4:30 pm, subject to change based on the needs of the facility.
Telework: Not Available
Virtual: This is not a virtual position.
Position Description/PD#: Health Technician/PD03930A
Relocation/Recruitment Incentives: Not authorized

Requirements

Conditions of Employment

  • You must be a U.S. Citizen to apply for this job
  • All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.
  • Selective Service Registration is required for males born after 12/31/1959
  • You may be required to serve a probationary/trial period
  • Subject to background/security investigation
  • Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
  • Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/04/2025.


Individual Occupational Requirement: Positions in this series range widely in type and include support duties to medical or health personnel such as audiologists, speech pathologists, medical officers, and optometrists. Therefore, technician experience is experience that required application of the knowledge, methods, and techniques of the position to be filled.

In addition to the Individual Occupational Requirement, you must meet the following to qualify at the GS-06 level:
Specialized Experience GS-06 - One year of specialized experience (equivalent to the GS-05 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes: experience in using spreadsheets and databases to keep up with work assignments; Participated in quality management activities such as checking others work and conducting training activities; able to communicate with both internal and external customers; subject matter expert for community care; experience in customer service, scheduling patients, and processing authorizations. This experience must be supported by your resume to be creditable.

OR

Substitute education for experience - To qualify, applicant must have successfully completed a half year (9 credits) of graduate education or completed an internship directly related to the position. If education is used to meet specialized experience requirements, then such education must include courses directly related to the work of the position. (Transcripts required)

OR

Combination of experience and education - Equivalent combination of education (beyond the undergraduate education, if related) and specialized experience as described above. This education and experience must have provided the knowledge, skills, and abilities to do the work of the position. (Transcripts required)

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work is generally sedentary although there may be some walking, bending, or standing for short periods of time or carrying light items such as files, papers, books, audiovisual equipment, robes, linen, etc. The work may require heavy lifting of equipment or patients. The work requires no special physical demands. It may involve some walking, standing, bending, or carrying of light items.

Work Environment: The work is performed in a professional office, clinical setting and remotely as indicated. The work involves the common risks or discomforts, requiring normal safety precautions typical of offices, meeting rooms, libraries, and the like. The work area is adequately lighted, heated, and ventilated. The work is performed in an office or similar setting requiring normal safety precautions against everyday risks or discomforts.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer (TJO). Please visit the Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP), va.gov/EMPLOYEE/docs/The-Fair-Chance-to-Compete-Act.pdf for more information.

Additional information

Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

This job opportunity announcement may be used to fill additional vacancies.

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

Required Documents

To apply for this position, you must provide a complete Application Package which includes:

  • Resume


Resume Requirement: Your resume must include the following information: Job title, description of duties, beginning and ending date (month/year) of employment, and average hours worked per week.


The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.
  • Cover Letter
  • DD-214/ Statement of Service
  • Disability Letter (Schedule A)
  • Disability Letter (VA)
  • License
  • PCS Orders
  • Performance Appraisal
  • Proof of Enrollment
  • Proof of Marriage Status
  • Resume
  • Separation Notice (RIF)
  • SF-15
  • SF-50/ Notification of Personnel Action
  • Transcript


SF-50, Notification of Personnel Action (if applicable for Time in Grade and/or Eligibility):
  • Most recent SF-50 if you are a current or former Federal employee
  • An SF-50 showing your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade
  • Award 50's do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade.
  • Examples of appropriate SF-50's include:
    • Within grade increases at the highest grade held; or
    • Promotions with an effective date more than one year old; or
    • SF-50's at the highest grade held with an effective date more than one year old.
Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit Feds Hire Vets - Veterans - Job Seekers - Veterans' Preference.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

All applicants are encouraged to apply online. To apply for this position, you must complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 08/04/2025 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12761413.

  1. To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.
  2. Click Submit My Answers to submit your application package.
NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.

Agency contact information

Dannlys Logan
Address
Michael E DeBakey VA Medical Center
2002 Holcombe Boulevard
Houston, TX 77030
US

Next steps

Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.

NOTE: Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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