Clarification from the agency

Open to current permanent Department of Veteran Affairs employees, current permanent Federal employees of other agencies and all US Citizens. NOTE: The 2-page Resume requirement does not apply to this occupational series. For more information, refer to Required Documents below. This occupation is listed on the OIG Determination of Veterans Health Administration's Occupational Staffing Shortages Fiscal Year (FY26). Therefore, this vacancy announcement is exempt from Veterans Preference.

Support functions of the Health Technician (HIS) include both direct patient care and administrative duties.

Direct patient care duties may include, but are not limited to the following:

• Greeting and escorting patients;
• Patient instruction and counseling on hearing loss or hearing aids either on an individual basis or in a group setting;
• Conducting hearing pass/fail screenings without interpretation;
• Immittance screening without interpretation;
• Non-diagnostic otoscopy;
• Taking earmold impressions;
• Hearing aid troubleshooting and repair;
• Providing basic hearing aid information for patients and caregivers consistent with the audiologist's treatment plan, including but not limited to, realistic expectations, communication strategies, and/or aural rehabilitation;
• Assisting in set up and delivery of face-to-face and telehealth visits by preparing the equipment for patient evaluation and other audiology procedures including, but not limited to daily biologic listening calibration of audiometric equipment and calibration of real-ear equipment;
• Performing listening checks on hearing aids;
• Electroacoustic analysis of devices;
• Pairing hearing aids and accessories via Bluetooth technology;
• Programming previously stored settings into hearing aids;
• Activating remote controls.
• Assisting patients through triaging phone calls and audiology requests with regards to priority and urgency, following the audiologist's plan of care.

Administrative duties may include, but are not limited to the following:

• Managing office supplies;
• Tracking loaner stock hearing aid inventory;
• Electronic ordering, verifying orders upon arrival to ensure components are present and working correctly;
• Scheduling appointments;
• Packaging and mailing hearing aids and accessories;
• Processing ROES transactions (e.g. certifying and issuing hearing aids, entering orders and repairs);
• Responding to routine inquiries from patients, including determining nature of hearing aid inquiry and responding to administrative questions;
• Assisting patients, visitors, and others requesting information;
• Management of infection control, patient safety, and clinical supplies for the audiology clinic;
• Maintenance of clean, disinfected instrumentation, equipment, and work surfaces in the audiology clinic, reprocessing reusable medical equipment based on facility policy according to Medical Center infection control procedures and reusable medical equipment policies.
• The incumbent is responsible for functional checks for audiometric test equipment daily.
• The technician maintains all non-patient care clinic records in accordance with service, medical center, and VA requirements, including, but not limited to calibration logs and work orders.
• The technician ensures that clinic records are current, and that reports/information are filed in a timely manner.

Work Schedule: Monday - Friday; 8:00am - 4:30pm.
Travel: You will be required to travel up to 25% of the time - Driver's License Required
Pay: Competitive salary and regular salary increases.
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Virtual: This is not a virtual position.
Functional Statement #: 81673F, 81209F

Conditions of employment

• You must be a U.S. Citizen to apply for this job.
• All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Must pass pre-employment physical examination.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Complete all application requirements detailed in the "Required Documents" section of this announcement.

As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

BASIC REQUIREMENTS

• Citizenship. Be a citizen of the United States (U.S.). Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with 38 U.S.C. § 7407(a).
• English Language Proficiency. Health Technician (HIS) candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f).
• Experience and Education.
  • Experience. Completion of the Department of Labor Apprenticeship Program for Hearing Aid Specialists; OR,
  • Education. Successful completion of two academic years above high school that includes coursework related to the field: hearing science, human anatomy and physiology, hearing instrument science, gerontology, psychology or other general healthcare areas.
    • Foreign Education. To be creditable, education completed outside the U.S. must be deemed at least equivalent to that gained in a conventional U.S. program by a private organization specializing in the interpretation of foreign educational credentials.
• Licensure or Registration. Individuals must hold a full, current and unrestricted license or registration to practice as a HIS in a state, territory, commonwealth or the District of Columbia
• Board Certification. Individuals must hold active board certification from the National Board for Certification in Hearing Instrument Sciences (NBC-HIS).
  • Exception for Non-Board Certified Health Technician (HIS).
    • Non-board certified applicants who otherwise meet the eligibility requirements for appointment, may be given a temporary appointment as a graduate Health Technician (HIS) under the authority of 38 U.S.C. § 7405(c)(2)(B).
    • Non-board certified individuals shall only provide care under the supervision of a licensed audiologist.
    • Non-board certified individuals may only be appointed at the entry level and may not be promoted/converted until board certification is obtained.
    • Temporary appointments of non-board certified Health Technician (HIS) may not be extended beyond two years or converted to a new temporary appointment.

GRADE DETERMINATIONS

In addition to the basic requirements above, the following criteria must be met when determining the grade of candidates.

Health Technician (HIS), GS-05

• Experience. None beyond the basic requirements.
• Knowledge, Skills and Abilities (KSAs). In addition to the experience above, the candidate must demonstrate the following KSAs:
  • Knowledge of basic anatomy of the head and neck.
  • Knowledge of basic infection control procedures and guidelines.
  • Skill in using basic computer software to complete tasks such as using email, creating spreadsheets and word processing.
  • Ability to communicate orally and in writing.
  • Ability to follow verbal and written instructions.
  • Ability to maintain stock and supply level inventories.

Health Technician (HIS), GS-06

• Experience. One year of experience equivalent to the next lower (GS-5) grade.
• Knowledge, Skills and Abilities (KSAS). In addition to the experience above, the candidate must demonstrate the following KSAs:
  • Knowledge of normal and abnormal ear anatomy.
  • Knowledge of hearing aids, hearing assistive technology, hearing aid manufacturers and manufacturer software.
  • Skill in documenting patient procedures and patient devices.
  • Skill in providing patient education for hearing aid use, to include assisting patient with hearing aid insertion, removal and hygiene (cleaning and disinfection).
  • Ability to provide patient education and training regarding hearing loss and communication strategies for various listening situations.
  • Ability to solve problems or make decisions regarding hearing aids, hearing assistive technology and patient care that is consistent with the documented and co-signed plan of care under the supervision of an audiologist.
  • Ability to prepare patient, equipment, and/or environment for audiology procedures.
  • Ability to provide triage of patient telephone calls or audiology requests.

Reference. For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

Physical Requirements. Physical aspects associated with work required of this assignment are typical for the occupation, see Duties section for essential job duties of the position. May require standing, lifting, carrying, sitting, stooping, bending, pulling, and pushing. May be required to wear personal protective equipment and undergo annual TB screening or testing as conditions of employment. Work Environment. Work is performed in an office/clinic setting with minimal risks that requires normal safety precautions; the area is adequately lighted, heated, and ventilated. However, the work environment requires someone with the ability to handle several tasks at once in sometimes stressful situations.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Area of Consideration - Eligible applications will be reviewed and referred in the following order:

1. Current permanent VA employees of the facility.
2. All other VA employees.
3. Current permanent Federal employees of other agencies.
4. All other applicants.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, resume, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

To apply for this position, you must provide a complete Application Package which includes:

• Resume
• Transcript OR, Hearing Aid Apprenticeship Program Certificate
• SF-50 - If Current Federal Employee
• Hearing Instrument Specialist (HIS) License or Registration

Special Note for Applications: To complete your application, please use the following link https://vacareers.va.gov/wp-content/uploads/sites/5/Resume.docx to download the standard Clinical Resume Document. This one-page document does not need to be modified and must be uploaded into the two-page restricted 'Resume' document upload field.

Your full resume/CV may be uploaded without page limitation into the 'Other' document upload field. The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), etc.

• Cover Letter
• Board Certification from the National Board for Certification in Hearing Instrument Sciences (NBC-HIS) - If possess

* This occupation is listed on the OIG Determination of Veterans Health Administration's Occupational Staffing Shortages Fiscal Year (FY26). Therefore, this vacancy announcement is exempt from Veterans Preference.

** Veterans' preference does not apply for internal or other current permanent Federal agency employees.

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