It is the applicant's responsibility to read all sections and associated links in this vacancy announcement. Application Information Kit
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
The area of consideration for this vacancy is for U.S citizens who currently reside in Korea with a valid visa stamp.
Serves as a hotel customer service agent at a hospitality property with full responsibility for duties related and adjacent to the guest service cycle for front office operations. Serves as the hotel representative welcoming and interacting with guests, internal and external customers, and other visitors. Responsible for executing all processes and policies associated with reservations, room assignments, efficient check in and out of guests, identification and entitlements verification, payment processing and guest room key provision and control. Posts charges and payments on guest folios and responsible for the accountability and safekeeping of any assigned change fund. Maintains and updates notes and logs of all activities, and reports to management discrepancies and performance outcomes. Exercises independent judgement to resolve guest complaints as appropriate, maintains daily logs, updates frequently asked questions, and advises supervisor or work leader of more serious and non-routine concerns for resolution. Performs duties normally associated with front office operations as desk clerk, telephone services, reservations, luggage storage, lost & found, accountability reports, parking assistance and security for the hotel operation. Maintains the general cleanliness and appearance of the lobby, common areas, and furniture to ensure overall guest comfort. Provides communication assistance in medical and fire emergencies and may serve as primary point of contact during such emergencies.
This job does not have an education qualification requirement.
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You will be evaluated for this job based on how well you meet the qualifications above.
Your experience is subject to evaluation and verification against the information in your resume. The numeric rating you receive is a self-assessment only and is based on your responses to the questionnaire. Do not overstate or understate your level of experience and capability. If a determination is made that you rated yourself higher than is supported by your resume, or if your resume lacks sufficient information, you will be rated accordingly or you may be considered ineligible.
The following documents MUST be submitted with your application: * Resume * Copy of US passport, valid visa stamp in Korea . Please note that if you upload multiple resumes, only the most recently uploaded version will be used to determine your qualifications for this position. The below items are accepted and may be needed to support a qualification and/or claimed priority/preference
You must apply on line via https://www.usajobs.gov/ by the closing date:12/20/2024 reflected on this vacancy announcement. However, if you are unable to upload your application & supporting documents on line, you may use one of the two methods below:
(822) 79182222
sun.s.lee.naf@army.mil
Referred applicants will be evaluated by a rating panel to determine the quality and extent of total accomplishments, experience, education, and/or certification. The top candidates will be forwarded to the hiring official for selection consideration and may undergo an interview and reference checks.