Hotel Customer Service Agent NF-02 Job in Wiesbaden, Germany

Vacancy No. O4NAFJD-25-12701129 Department Army Installation Management Command
Salary $16.35 to $17.35 Grade 2 to 2
Perm/Temp Permanent FT/PT Part-time
Open Date 2/24/2025 Close Date 3/10/2025
Job Link Apply Online Who may apply Public
Locations:
Wiesbaden, Germany


Summary

This position is located at USAG Wiesbaden, FMWR, Wiesbaden Army Lodge

To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for professional and personal references on your resume.

This job is open to

Clarification from the agency

U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. or U.S. Territory for three (3) or more continuous years immediately preceding the start of Federal affiliation. US resident alien family members of US sponsors who are citizens of NATO countries other than the host nation and possess a valid green card and US Social Security Number (SSN).

Duties

  • Serves as a hotel customer service agent at a hospitality property with full responsibility for duties related and adjacent to the guest service cycle for front office operations.
  • Serves as the hotel representative welcoming and interacting with guests, internal and external customers, and other visitors.
  • Maintains and updates notes and logs of all activities, and reports to management discrepancies and performance outcomes.
  • Performs duties normally associated with front office operations as desk clerk, telephone services, reservations, luggage storage, lost and found, accountability reports, parking assistance and security for the hotel operation.
  • Provides communication assistance in medical and fire emergencies and may serve as primary point of contact during such emergencies.

Requirements

Conditions of Employment

  • Direct Deposit and Social Security Card is required.
  • Meet qualification/eligibility/background requirements for this position.
  • A one-year probationary period may be required.
  • Possesses satisfactory completion of pre-employment background checks in accordance with AR 215-3, 2-13, to include a Tier 1 background investigation.
  • This position may require a health screening. Immunizations may be required as a condition of employment for the health and safety of those in the facility.

Qualifications

1.Possesses demonstrated knowledge, skills, and abilities that indicate the capability to work independently, and perform the duties associated with front office operations as a desk clerk (duties may include telephone services, reservations, accountability reports, etc.)
2. Ability to communicate verbally and in writing using the English language in a clear, concise, and grammatically correct manner
3. Mathematical ability to add, subtract, multiply and divide at the level necessary to prepare reports, count accurately, and provide accurate change
4. Ability to use automated equipment in the performance of required duties
5. Experience using common office software with capabilities similar to Microsoft Outlook, SharePoint, Word, PowerPoint and Excel

Best Qualified Criteria

1. At least (6) months of verifiable hospitality or customer service experience

Referral lists are based on the qualifications stated in the job announcement. Your qualifications MUST be fully described in your resume. In describing your experience, be clear and specific. NO ASSUMPTIONS WILL BE MADE REGARDING YOUR EXPERIENCE.

Education

This job does not have an education qualification requirement.

Additional information

Area of Consideration:

  • The Area of Consideration for this vacancy announcement is local commuting area. The local commuting area is defined was within 100 km (60 miles) of Wiesbaden, Germany.
    (Military Spouse Preference (MSP), Involuntarily Separated Military Preference (ISMP) and Family Member Preference eligible candidates are included in the area of consideration.)
Manual Applications:
  • If you are unable to apply online, you may submit your application package using a manual application method. Please contact the NAF Human Resources Office or representative listed on this job announcement to request a copy of the manual application form. All completed manual application forms (along with resume and other supporting documentation) must be received no later than 1600 CET on 03/10/2025 in order to process your application in a timely manner. Please note that neglecting to respond to the job-related questions may result in an ineligible rating.
PCS Costs
  • Payment Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest.
Pay-Band Allowances and Differential
  • Sunday premium pay may be authorized by the Garrison Commander. If authorized, only regular (full-time, part-time, limited tenure and seasonal) employees may be paid Sunday premium pay. Sunday premium may be paid at the rate of 25% of the basic rate for all hours of non-overtime, when any part of the scheduled tour of duty is performed on Sunday (to a maximum of 8 hours per Sunday). Sunday premium will be paid at the rate of 25% of the basic rate for all hours of non-overtime, when any part of the scheduled tour of duty is performed on Sunday (to a maximum of 8 hours per Sunday).
  • Night differential may be authorized by the Garrison Commander. Night differential may be paid at the rate of 10% basic rate for hours of non-overtime work performed between 1800-0600.
Incentives and Bonuses
  • Incentives will not be paid.
Foreign Overseas Allowances
  • Allowances, differentials, or incentives will not be paid.
  • Employment Overseas provides a lot of additional benefits & entitlements, for more information please see the agency contact information listed below for your local NAF Human Resources office.
  • Applicants must comply with the Exceptional Family Member Program, for information click here.
Other:
  • Information may be requested regarding the vaccination status of selected applicants for the purposes of implementing other workplace safety protocols. For more information, visit https://www.saferfederalworkforce.gov/faq/vaccinations/
  • Additional referrals may be made from this vacancy announcement for up to 90 days after the closing date.
  • Conversion of employment category (from RPT to RFT) may be accomplished without further competition in accordance with AR 215-3.
Overseas Employment Eligibility
  • U.S. citizens overseas under ordinarily resident status are not eligible for appointment under the Status of Forces Agreement.
  • In NATO countries employment of non-U.S. citizens under U.S. conditions is restricted by the NATO SOFA to individuals who are nationals of a NATO country. These individuals may not be employed under U.S. employment conditions in the country of their citizenship.

Benefits

Working for Army Non-Appropriated Funds (NAF) can offer numerous advantages. Army NAF employment can provide a sense of pride and fulfillment, as you'll be supporting communities comprised of military and civilian personnel, and their families, which contributes to the Department of Defense's overall mission. We offer a wide range of career opportunities, including jobs in childcare, recreation, hospitality, and more. Many employees have opportunities for professional development, including training, education, and certification programs to help towards career advancement. As an Army NAF employee, you'll have access to some on-base facilities, including fitness centers, libraries, and many other amenities.

Regular full-time and part-time employees are eligible for enrollment in health and life insurance, participation in 401k and retirement plans, and paid personal time off and federal holidays. Some flexible employees may also be eligible to receive health insurance. For additional details regarding these benefits, please click the link below.

Review our benefits

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Applicants can claim the following eligibilities:

  • NAF Preference - Family Member Preference (OCONUS ONLY)
  • NAF Preference - Involuntarily Separated From the Military
  • NAF Preference - Spouse Employment Preference (SEP)
  • NAF Priority Consideration - Business Based Action
  • NAF Priority Consideration - Current Appropriated Funds Employee CNE (APF)
  • NAF Priority Consideration - Current/Former NAF Employee (CNE/FNE)
  • NAF Priority Consideration - Outside Applicant Veteran (OAV)
  • NAF Priority Consideration - Parent of a Veteran (OAV)
  • NAF Priority Consideration - Spouse/Widow(er) of a Veteran (OAV)

The announcement questionnaire for this position includes "Best Qualified/Highly Preferred" Criteria. If you respond "yes" to the Best Qualified/ Highly Preferred criteria, please ensure your experience or knowledge is clearly identified on your resume and/or application package.

Applicants meeting this criterion may be forwarded to the Selecting Official before other qualified applicants. Best qualified candidates may have to undergo an interview process which will include reference checks.

Please check out our Applicant Information Kit:

Required Documents

The following documents must be submitted with your application:

  • Resume



The below items are accepted and may be needed to support a qualification and/or a claimed priority/preference:
  • Cover Letter
  • DD-214/ Statement of Service
  • DA 3433
  • Transition Assistance (TA) card
  • PCS Orders
  • Proof of Marriage Status
  • Resume
  • Separation Notice (RIF)
  • SF-50/ Notification of Personnel Action

How to Apply

You may submit your application package using one of the two methods identified below:
1. Electronically (preferred) at https://www.usajobs.gov/ and search for Vacancy Number (VIN): O4NAFJD-25-12701129. Announcement closes at 11:59 PM Eastern Time on 03/10/2025.
-Click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application. Click this link to preview the application: https://apply.usastaffing.gov/ViewQuestionnaire/12701129.
-Complete the online application, verify the required documentation is included with your application package, and submit the application.
-You must re-select your resume and/or other documents from your USAJOBS account, or your application will be incomplete.
-It is the applicant's responsibility to verify that the application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan.
-Additional information on how to complete the online application process and submit your online application may be found on the USA Staffing Applicant Resource Center.
2. Manually: Please refer to the "Additional Information" section of this announcement for instructions.

Agency contact information

NAF HRO Wiesbaden
Address
JD-NAF-W6E9AA USAG WIESBADEN
DO NOT MAIL
APO, AE 09096
US

Next steps

Your resume will be reviewed to verify that qualification requirements have been met. We appreciate your interest in this position!


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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