Hotel Customer Service Agent NF-02 Job in Baumholder, Germany

Vacancy No. O4NAFHU-25-12737627 Department Army Installation Management Command
Salary $16.78 to $18.86 Grade 2 to 2
Perm/Temp Permanent FT/PT Part-time
Open Date 5/19/2025 Close Date 6/2/2025
Job Link Apply Online Who may apply Public
Locations:
Baumholder, Germany


Summary

This position is located at the USAG Rheinland-Pfalz Army Lodging, Lagerhof Inn, Baumholder, Germany.

Who May Apply? US Citizens currently residing within the commuting area of Baumholder, Germany (not ordinarily resident in Germany). US resident alien family members of US sponsors who are citizens of NATO countries other than Germany.

Duties

  • Responsible for executing all processes and policies associated with reservations, room assignments, efficient check in and out of guests, identification and entitlements verification.
  • Responsible for payment processing, guest room key provision and control. Posts charges and payments on guest folios and responsible for the accountability and safekeeping of any assigned change fund.
  • Exercises independent judgement to resolve guest complaints as appropriate, maintains daily logs, updates frequently asked questions, and advises supervisor or work leader of more serious and non-routine concerns.
  • Performs duties associated with telephone services, reservations, luggage storage, lost and found, accountability of reports, parking assistance and security for the hotel operation.
  • Maintains the general cleanliness and appearance of the lobby, breakfast area, common areas, and furniture to ensure overall guest comfort.
  • Provides communication assistance in medical and fire emergencies and may serves as a primary contact during such emergencies.

Requirements

Conditions of Employment

  • Ability to lift and carry objects weighing up to 40 lbs.
  • This position has an occasional driving requirement in support of the activity.  Must have the ability to obtain and maintain both a valid USAREUR drivers license and a TMP license.
  • Must be able and willing to work rotating shifts that include nights, weekend and holidays.
  • Direct Deposit and Social Security Card is required
  • Meet qualification/eligibility/background requirements for this position.
  • A probation period of one year may be required.
  • Possesses satisfactory completion of pre-employment background checks in accordance with AR 215-3, 2-13, to include a Tier 1 background investigation.

Qualifications

  • Possess demonstrated knowledge, skills and abilities that indicate the capability to work independently and perform duties associated with front office operations desk clerk (Note: Experience must be equivalent in difficulty to the NF-01 level).
    • Qualifying examples of duties may include telephone services, reservations, or accountability reports.
  • Ability to communicate verbally and in writing using the English language.
  • Ability to use automated equipment in performance of required duties.
  • Ability to perform addition, subtraction, multiplication and division at the level necessary to prepare reports, count accurately, and provide accurate change.
  • Experience using office software with capabilities similar to Microsoft Outlook, SharePoint, Word, PowerPoint and Excel.

Education

There is no education requirement for this position.

Additional information

Manual Applications:

  • If you are unable to apply online, you may submit your application package using a manual application method. Please contact the NAF Human Resources Office or representative listed on this job announcement to request a copy of the manual application form. All completed manual application forms (along with resume and other supporting documentation) must be received no later than noon (European Time) on 06/02/2025 in order to process your application in a timely manner. Please note that neglecting to respond to the job related questions may result in an ineligible rating.
Allowances, Incentives, and PCS Costs:
  • Payment Permanent Change of Station (PCS) costs is not authorized based on a determination that a PCS move is not in the Government's interest.
  • Allowances, differentials, or incentives are not authorized. If determined eligible, Living Quarters Allowance (LQA) and Post Allowance may be paid in accordance with the Department of States Standardized Regulations (DSSR).
  • Employment Overseas provides a lot of additional benefits & entitlements, for information click johan.z.swindler.naf@army.mil
  • Applicants must comply with the Exceptional Family Member Program, for information click here
Please check out our Applicant Information Kit: Other:
  • Additional referrals may be made from this vacancy announcement for up to 90 days after the closing date.
  • THE TOUR OF DUTY REQUIRES ROTATING SHIFT WORK TO INCLUDE WEEKENDS AND HOLIDAYS.
  • A USAREUR driver's license and the ability to obtain a TMP is a requirement
Overseas Employment Eligibility
  • U.S. citizens overseas under ordinarily resident status are not eligible for appointment under the Status of Forces Agreement.
  • In NATO countries employment of non-U.S. citizens under U.S. conditions is restricted by the NATO SOFA to individuals who are nationals of a NATO country. These individuals may not be employed under U.S. employment conditions in the country of their citizenship.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Applicants can claim the following eligibilities in the following order:
Military Spouse Preference (SEP), Involuntarily Separated Military Preference (ISMP), Family Member Preference (FMP), Business Based Action (BBA), Current and Former NAF employees (CNE/FNE), Current APF employees (CAE), Outside Applicant Veteran (OAV), Spouse/Widow(er) Veteran (OAV (Spouse)), Parent of a Veteran (OAV ((Parent)), and Outside Applicant Non-Veteran (OANV). Preference eligible candidates are included in the area of consideration

Under DoD guidelines, SEP is lost once a spouse obtains or declines a regular or permanent Appropriated Fund (APF) or Non-Appropriated Fund (NAF) position whether the preference was applied or not (this includes AAFES positions).

Required documents for each consideration category can be found in the applicant information kit. Eligibilities are listed above in the consideration order in accordance with the AR 215-3. Applicants will only be awarded the highest preference/priority consideration found eligible. Failure to provide supporting documentation to validate preference or priority consideration claims could adversely impact the applicant's eligibility.

Required Documents

The following documents must be submitted with your application:

  • Resume

Optional: Our Job Application (DA Form 3433) will be accepted in place of a Resume.

The below items are accepted and may be needed to support a qualification and/or a claimed priority/preference:
  • Cover Letter
  • DD-214/ Statement of Service
  • License, certifications, training transcripts
  • PCS Orders
  • Resume
  • Separation Notice (RIF)
  • SF-50/ Notification of Personnel Action


Referral lists are based on the qualifications stated in the job announcement. Your qualifications MUST be fully described in your resume. In describing your experience, be clear and specific. NO ASSUMPTIONS WILL BE MADE REGARDING YOUR EXPERIENCE.

How to Apply

You may submit your application package using one of the two methods identified below:

1. Electronically (preferred) at https://www.usajobs.gov/ and search for Vacancy Number (VIN): O4NAFHU-25-12737627. Announcement closes at 11:59 PM Eastern Time on 06/02/2025 to receive consideration.

  • Click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application. Click this link to preview the application: https://apply.usastaffing.gov/ViewQuestionnaire/12737627.
  • Complete the online application, verify the required documentation is included with your application package, and submit the application.
  • You must re-select your resume and/or other documents from your USAJOBS account, or your application will be incomplete.
  • It is the applicant's responsibility to verify that the application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan.
  • Additional information on how to complete the online application process and submit your online application may be found on the USA Staffing Applicant Resource Center.
2. Manually: Please refer to the "Additional Information" section of this announcement for instructions.

Agency contact information

JOHAN SWINDLER
Address
HU-NAF-W6E6AA USAG RHEINLAND PFALZ
DO NOT MAIL
APO, AE 09227
US

Next steps

Your resume will be reviewed to verify that qualification requirements have been met. We appreciate your interest in this position!


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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