Hotel Customer Service Agent, NF-02, RPL Job in Garmisch, Germany

Summary

This job is open to

• The public

  U.S. Citizens, Nationals or those who owe allegiance to the U.S.

• Military spouses

  Military spouses relocating under PCS orders or whose spouse is 100% disabled or died while on active duty.

• Family of overseas employees

  Family members of a federal employee or uniformed service member who is or was, working overseas.

Duties

DESCRIPTION OF MAJOR DUTIES AND RESPONSIBILITIES:

Serves as a hotel customer service agent at a hospitality property with full responsibility for duties related to and adjacent to the guest service cycle for front office operations. Serves as the hotel representative, welcoming and interacting with guests, internal and external customers, and other visitors. Responsible for executing all reservation processes and policies, room assignments, efficient check-in and out of guests, identification and entitlements verification, payment processing, and guest room key provision and control. Post charges and payments on guest folios and are responsible for the accountability and safekeeping of any assigned change fund. Maintains and updates notes and logs of all activities, and reports discrepancies and performance outcomes to management. Exercises independent judgement to resolve guest complaints as appropriate, maintains daily logs, updates frequently asked questions, and advises supervisor or work leader of more serious and non-routine concerns for resolution. Performs duties normally associated with front office operations as desk clerk, telephone services, reservations, luggage storage, lost & found, accountability reports, parking assistance, and security for the hotel operation. Maintains the general cleanliness and appearance of the lobby, breakfast area, common areas, and furniture to ensure overall guest comfort. Provides communication assistance in medical and fire emergencies and may serve as the primary point of contact during such emergencies.

QUALIFICATION REQUIREMENTS:

Possesses demonstrated knowledge, skills, and abilities that indicate the capability to work independently and perform the duties summarized above with minimal to no supervision. Must have good customer service skills, a positive attitude, and a desire to help others to exercise tact and diplomacy when interacting with people, as demonstrated in work experience in the hospitality industry. Must be able to communicate verbally and in writing using the English Language in a clear, concise, and grammatically correct manner. Must have mathematical ability to add, subtract, multiply, and divide at the level necessary to prepare reports, count accurately, and provide accurate change. Ability to use office automated equipment to perform the required duties. Must be comfortable with and have experience using common office software with capabilities similar to Microsoft Outlook, SharePoint, Word, PowerPoint, and Excel.

CONDITIONS OF EMPLOYMENT:

Subject to satisfactory completion of all pre-employment checks in accordance with AR 215-3, and favorable completion of a Tier 1 background investigation is required.

Requirements

Conditions of Employment

• Direct Deposit and Social Security Card are required upon appointment
• Meet qualification/eligibility/background requirements for this position
• A pre-employment physical is required
• Must be willing to work irregular work schedule (nights/weekends/holidays)
• Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
• Selection is subject to restrictions resulting from hiring preferences and priority consideration eligibility.
• Payment of Permanent Change of Station (PCS) costs is not authorized based on a determination that a PCS move is not in the government's interest.
• LQA is not authorized.
• This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Army.
• Applicants must be U.S. citizens, have a valid U.S. passport, and be 18 years or older to be considered for positions.

How You Will Be Evaluated

Required Documents

How to Apply

Please apply electronically through USAJobs.gov.

Next steps

Your application will be considered and you will notified of your application status.