Summary
Serves as a Hotel Customer Service Agent for the Front Office at the Hale Koa Hotel.
This is an open continuous announcement for recruitment during 2023. Resumes are only good for 3 months. In order to receive consideration throughout the year, you must re-apply after 3 months for the next 3-month period.
Local candidates will be reviewed first as PCS is not authorized. If the area of consideration is to be expanded, all candidates will be considered.
Overview
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Open & closing dates
01/01/2023 to 12/31/2023
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Salary
$24.28 - $24.28 per hour
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Pay scale & grade
NF 2
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Location
-
Remote job
No
-
Telework eligible
No
-
Travel Required
Not required
-
Relocation expenses reimbursed
No
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Appointment type
Multiple Appointment Types -
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Work schedule
Multiple Schedules -
-
Service
Competitive
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Promotion potential
2
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Job family (Series)
0303 Miscellaneous Clerk And Assistant
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Supervisory status
No
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Security clearance
Not Required
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Drug test
No
-
Position sensitivity and risk
Non-sensitive (NS)/Low Risk
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Trust determination process
Suitability/Fitness
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Announcement number
WENAFP42311787323SR
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Control number
697546100
This job is open to
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The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Clarification from the agency
The area of consideration for this vacancy is US and Non-US Citizens
Duties
Serves as a hotel customer service clerk at a lodging property having in excess of 800 rooms. Performs duties normally associated with front desk operations as desk clerk, PBX services, reservations, activities, and security for the main desk area. Duties include providing information to customers and guests on the various hotel services, shows and functions, the local installation, and the surrounding area businesses and activities. Interacts with guests on a continual basis by answering and/or resolving billing questions and other concerns. Sells tickets to shows. Provides guest assistance such as making arrangements for personal transportation, assisting with luggage, key issues, and providing various forms of information important to the guest during their stay. Resolves conflicts of a minor nature and advises supervisor of more serious and non-routine concerns for resolution. Operates various office machines and equipment such as a cash drawer in order to receive payments and give change and a receipt for services provided. Posts charges and payments. Responsible for the accountability and safekeeping of a revolving change fund during assigned shift. Cashes travelers and personal checks and secures credit card authorizations. Provides communication assistance in medical and fire emergencies.
Requirements
Conditions of Employment
Conditions of Employment
- Direct Deposit and Social Security Card are required upon appointment.
- Meet qualification/ eligibility/ background requirements for this position.
- Satisfactory completion of employment verification (E-Verify) check.
- One year probationary period may be required.
- A physical examination may be required.
- Must be able to work weekdays, weekends, and holidays.
- Must be able to work various hours of the day and week when required.
If selected, a completed and signed copy of our job application (DA Form 3433) is required prior to entrance on duty. ( Click here to view the form).
Qualifications
QUALIFICATIONS MUST BE CLEARLY VERIFIABLE IN YOUR RESUME. GOVERNMENT POSITIONS MUST INCLUDE PAY PLAN, SERIES, GRADE, TO AND FROM DATES, AND GOVERNMENT AGENCY/DEPARTMENT. All qualification requirements must include experience performing duties equivalent in scope and complexity to the next lower grade level.
Progressively responsible work experience in the hospitality industry that demonstrates the ability to perform the duties as stated above with minimal supervision. Must possess good customer service skills in order to exercise the tact and diplomacy when interacting with people, and be able to communicate in a clear, concise, and grammatically correct manner.
All Qualified applicants will be rated against the highly qualifying criteria by a rating panel for evaluation of the quality and extent of your total accomplishments, experience and education. Those applicants determined to be highly qualified will be referred to the hiring official for consideration. The highly qualified candidates may undergo an interview and reference checks.
All answers to the Highly Qualifying Criteria must be demonstrated in your resume to get credit.
Highly Qualifying Criteria: Possess knowledge and/or experience of the OPERA system.
Education
Education is not required for this position and will not be utilized in determining minimum qualifications. If you would like for your education to be considered by the hiring panel as part of your overall accomplishments, you must attach copies of transcripts (online transcripts will be accepted). Only education from accredited and pre-accredited institutions will be accepted. Foreign education must be evaluated for equivalency in the United States. For more information, please click here.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your experience is subject to evaluation and verification against the information in your resume. The numeric rating you receive is a self-assessment only and is based on your responses to the questionnaire. Do not overstate or understate your level of experience and capability. If a determination is made that you rated yourself higher than is supported by your resume, or if your resume lacks sufficient information, you will be rated accordingly or you may be considered ineligible.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
The following documents must be submitted with your application:
Optional: Our job application ( DA Form 3433) will be accepted in place of a resume.
Please note that if you upload multiple resumes, only the most recently uploaded version will be used to determine your qualifications for this position.
The below items are accepted and may be needed to support a qualification and/or claimed priority/preference
- Cover Letter
- DD-214/ Statement of Service
- DA Form 3433
- DA Form 3434
- Spouses PCS Orders; Marriage Certificate
- PCS Orders
- Resume
- Separation Notice (RIF)
- SF-50/ Notification of Personnel Action
Including any of the following on your resume may result in an ineligible rating:
Classified or government sensitive information
Social Security Number (SSN)
Photos of yourself
Personal information, such as specifically mentioning your age, gender, race/national origin, etc
Encrypted and digitally signed documents
Illegible documents or files that cannot be opened
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
You may submit your application packet using one of the two methods identified below:
- Electronically (preferred): https://www.usajobs.gov/ and search for announcement number WENAFP42311787323SR. All documentation required in the vacancy must be submitted by 11:59 p.m., Eastern Standard Time, on the closing date of the announcement.
- Manually: A manual application may be obtained by contacting the servicing Human Resources Office listed on this announcement. If you are applying manually, all required documentation must be received no later than 4:00 p.m., Hawaii Standard Time to the Human Resources Office, on the closing date of the announcement.
Next steps
Referred applicants will be evaluated by a rating panel to determine the quality and extent of total accomplishments, experience, education, and/or certification. The top candidates will be forwarded to the hiring official for selection consideration and may undergo an interview and reference checks.
Fair and Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Required Documents
The following documents must be submitted with your application:
Optional: Our job application ( DA Form 3433) will be accepted in place of a resume.
Please note that if you upload multiple resumes, only the most recently uploaded version will be used to determine your qualifications for this position.
The below items are accepted and may be needed to support a qualification and/or claimed priority/preference
- Cover Letter
- DD-214/ Statement of Service
- DA Form 3433
- DA Form 3434
- Spouses PCS Orders; Marriage Certificate
- PCS Orders
- Resume
- Separation Notice (RIF)
- SF-50/ Notification of Personnel Action
Including any of the following on your resume may result in an ineligible rating:
Classified or government sensitive information
Social Security Number (SSN)
Photos of yourself
Personal information, such as specifically mentioning your age, gender, race/national origin, etc
Encrypted and digitally signed documents
Illegible documents or files that cannot be opened
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
You may submit your application packet using one of the two methods identified below:
- Electronically (preferred): https://www.usajobs.gov/ and search for announcement number WENAFP42311787323SR. All documentation required in the vacancy must be submitted by 11:59 p.m., Eastern Standard Time, on the closing date of the announcement.
- Manually: A manual application may be obtained by contacting the servicing Human Resources Office listed on this announcement. If you are applying manually, all required documentation must be received no later than 4:00 p.m., Hawaii Standard Time to the Human Resources Office, on the closing date of the announcement.
Next steps
Referred applicants will be evaluated by a rating panel to determine the quality and extent of total accomplishments, experience, education, and/or certification. The top candidates will be forwarded to the hiring official for selection consideration and may undergo an interview and reference checks.
Fair & Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Overview
-
Open & closing dates
01/01/2023 to 12/31/2023
-
Salary
$24.28 - $24.28 per hour
-
Pay scale & grade
NF 2
-
Location
-
Remote job
No
-
Telework eligible
No
-
Travel Required
Not required
-
Relocation expenses reimbursed
No
-
Appointment type
Multiple Appointment Types -
-
Work schedule
Multiple Schedules -
-
Service
Competitive
-
Promotion potential
2
-
Job family (Series)
0303 Miscellaneous Clerk And Assistant
-
Supervisory status
No
-
Security clearance
Not Required
-
Drug test
No
-
Position sensitivity and risk
Non-sensitive (NS)/Low Risk
-
Trust determination process
Suitability/Fitness
-
Announcement number
WENAFP42311787323SR
-
Control number
697546100
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