Housing Management Specialist, GS-1173-07/09

Clarification from the agency

NPS Wide - This is a Merit Promotion announcement for current career and career conditional National Park Service employees, Career Transition eligibles (CTAP), current or former time-limited employees eligible under Land Management Workforce Flexibility Act (LMWFA) and those who are eligible under the hiring paths listed above. Refer to Required Documents section for more information.

Some of the major duties you will perform include but are not limited to the following:

• Ensure timely implementation of rental rate changes to include communicating those changes to tenants and ensures payroll deductions are updated accordingly.
• Maintains accurate financial data through central financial management systems and maintains historical record of rental rates and rate increases in a housing program.
• Works as a team member with facility maintenance staff to assist and help coordinate the contracted and in-house maintenance, repair, and rehabilitation of a large inventory of housing occupied both year-round and seasonally.
• Operates the computer-based Quarters Management Informal System to track housing inventory, quarters assignments, share current rental rates with occupants, and document condition assessment findings.
• Assists the Design, Construction, and Facility Management with sharing housing related information housing occupants, administrative
  support assistants in other divisions, and Craft Shop supervisors.
• Serves as the liaison between the park's housing occupants and the Senior Leadership Team (SLT), District Leadership Teams (DLT), and Facility Management supervisors with particular focus on gathering insight that informs park strategic priorities, the Housing Management Plans(s), the Housing Needs Assessment(s), the Housing Improvement Plan, and annual housing renovation and construction workplans.
• Serves as a Contracting Officer's Representative (COR) to manage housing related contracts including construction contracts for repair and rehabilitation of housing facilities.
• Receives complaints and works to resolve complex tenant issues such as personal disputes between neighbors or co-occupants, issues related to pet policies, noise complaints etc.

Duties will be developmental in nature when filled below the full performance level.

Conditions of employment

• Must be a U.S. Citizen or National.
• Appointment subject to background investigation and favorable adjudication.
• Males born after 12-31-59 must be registered for Selective Service.
• Direct Deposit participation required.
• Successfully pass the E-Verify employment verification check. To learn more, visit https://www.e-verify.gov/.
• Must possess and maintain a valid driver's license throughout employment.
• You are required to wear a uniform and comply with uniform standards. A uniform allowance will be provided.
• You may be required to complete training and obtain/maintain a government charge card with travel and/or purchase authority.
• You may be required to work evenings, weekends, holidays, and overtime.
• You may be required to travel overnight away from home up to 5 nights per month. You must obtain a government charge card for travel purposes.

As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period to evaluate your fitness and whether your continuation of employment advances the public interest.

This probationary period is an extension of the appointment process and therefore requires the agency to determine if continued employment would advance the public interest, meet the organization goals and mission of the agency, and/or otherwise promote the efficiency of the service. In determining if your employment advances the public interest, the agency will consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.

Under applicable law, the employment of an individual serving a probationary or trial period automatically terminates when that period ends unless the agency affirmatively certifies, in writing, that the individual's employment should continue and that their appointment should be finalized. In the absence of agency action to affirmatively certify continued employment beyond the probationary or trial period, such appointments are terminated. Upon completion of your probationary period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

All qualifications must be met by the closing date of this announcement - 10/08/2026-unless otherwise stated in this vacancy announcement. Competitive candidates must also meet Time-in-Grade requirements as defined in 5 CFR 300, Subpart F.

For current Federal employees, if hours worked per week are not included on your resume, you must submit a non-award SF-50 as part of your application to be used to validate your work schedule and determine the amount of specialized experience that you will be granted. An award SF-50 will not be acceptable documentation for which to consider your amount of qualifying experience. For periods of time that reflect military service, the DD-214 or Statement of Service is sufficient to meet the work schedule requirement as the service dates will be reflected. For all other applicants who are not current federal employees, your resume must state either "full-time" (or "40 hours a week") or "part-time" with the number of hours worked per week to ensure proper crediting of specialized experience.

Minimum Qualification Requirements: To qualify for this position, you must meet the following minimum qualifications:

To qualify for this position at the GS-07 grade level:

Experience: To qualify, you must possess at least one full year of specialized experience equivalent to the GS-05 level in the Federal service (obtained in either the public or private sectors). Experience that equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. Examples include but are not limited to: coordinating all check-ins and check-outs necessary to monitor occupancy and vacancies of occupants in housing units; assisting with developing, evaluating, and making recommendations to management on plans and program management strategies concerning housing policy, servicing guidelines, and departmental requirements; and receiving and processing tenant complaints or requests for repair or maintenance. You must include hours worked per week worked on resume.

-OR-

Education: Successful completion of at least one full year of graduate education (18 semester hours or 27 quarter hours) that demonstrates the knowledge, skills, and abilities in a related field such as business administration, economics, accounting, finance, governmental budgeting, or public administration. You must include transcripts.

-OR-

Superior Academic Achievement (SAA): Successfully completed a bachelor's degree in a directly related field AND meet one of the following: (1) Class Standing: rank in the upper 3rd of the graduating class in the college, university, or major subdivision, based on the completed courses; OR (2) Grade-Point Average (GPA): earn a GPA of (a) 3.0 or higher out of a possible 4.0 ("B" or better) based on 4 years of education, or based on courses completed during the final 2 years of the curriculum -or- (b) 3.5 or higher out of a possible 4.0 ("B" or better) based on the average of the required courses completed in the major field, or the required courses completed during the final two years. Note: GPA will be rounded to the one decimal place, for example, 2.95 = 3.0, 2.94 = 2.9; OR (3) Membership in a National Scholastic Honor Society. You must include transcripts.

-OR-

Combination of education and experience as listed above. To combine education and experience, first take the number of months of qualifying, full-time work experience and divide by 12. Multiply the resulting decimal by 100. Then take the number of graduate credits completed and divide by 18. Multiply the resulting decimal by 100. Add the percentages together. The total must equal at least 100 percent to qualify. You must include hours worked per week on resume and transcripts.

To qualify for this position at the GS-09 grade level:

Experience: To qualify, you must possess at least one full year of specialized experience equivalent to the GS-07 level in the Federal service (obtained in either the public or private sectors). Experience that equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. Examples include but are not limited to: using knowledge of spreadsheets or databases to manage housing inventory and tenant assignment; assisting in managing a budget to account for income and expenditures and analyzing spending to determine trends; implementing housing policies to ensure legal compliance and efficient use of housing facilities; handling difficult or unhappy tenants; and providing input for the development of housing plans, directives, and other administrative guides. You must include hours worked per week worked on resume.

-OR-

Education: Successful completion of at least one of the following: (1) a master's or equivalent related graduate degree, (2) 2 full years (36 semester/54 quarter credits) of progressively higher-level related graduate education leading to such a degree, or (3) a LL.B. or J.D., related to the position that demonstrates the knowledge, skills, and abilities in a related field such as business administration, economics, accounting, finance, governmental budgeting, or public administration. You must include transcripts.

-OR-

Combination of education and experience as listed above. To combine education and experience, first take the number of months of qualifying, full-time work experience and divide by 12. Multiply the resulting decimal by 100. Then take the number of graduate credits completed and divide by 18. Multiply the resulting decimal by 100. Add the percentages together. The total must equal at least 100 percent to qualify. You must include hours worked per week on resume and transcripts.

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your qualifications will be evaluated based on your application materials (e.g. resume, supporting documents), the responses you provide on the application questionnaire, and the result of the additional assessment(s) required for this position. To be considered for this position, you must complete all required steps in the process.

Your resume must not exceed 2 pages. Only the document submitted as the "Resume" under the Documents section will be used to determine your qualifications/eligibility and for rating purposes. In the event you submit more than one resume, only the latest submission will be reviewed.

You will be assessed in the following competencies (knowledge, skills, abilities, and other characteristics):

• Customer Service
• Financial Management
• Planning and Evaluating
• Technical Competence
• Administration and Management
• Attention to Detail
• Flexibility
• Stress Tolerance
• Reasoning
• Integrity/Honesty
• Interpersonal Skills
• Learning
• Self-Management
• Teamwork
• Decision Making
• Reading Comprehension

In addition to the application and application questionnaire, this position requires successful completion of the USA Hire Assessment, if required.

All qualified non-competitive applicants and all qualified Merit Promotion applicants will be referred to the hiring manager for consideration.

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration or your score may be lowered. Cheating on an assessment may also result in your removal from consideration. Applicants who include vulgar, offensive, or inappropriate language or information in their application package will be ineligible for further consideration for this position.

Current or former displaced Federal employees who are surplus, displaced, or involuntarily separated have special priority selection rights under the Agency Career Transition Assistance Program (CTAP). To be considered under CTAP, you must be well-qualified, score at least 85 (i.e., meet the minimum qualification requirements, including any selective placement factors; education, and experience requirements), and be able to perform the duties of the position upon entry.

The following documents are required and must be submitted by 11:59 PM (ET) -10/08/2026-unless otherwise stated in this vacancy announcement:

1. Resume which includes a list of all significant jobs held and duties performed, with dates in month-year format (include month/day/year format if needed for 52 weeks of experience), and indicate hours worked per week (or full-time). Your resume must clearly show how long you have held each grade/rank. Resumes must not exceed 2 single-sided pages and resumes longer than 2 pages will not be accepted. The minimum font size is 10-point for all body text. All resumes must maintain a minimum 0.5-inch margins on all sides to ensure readability and prevent excessive content compression. Including supplemental pages or attachments disguised as resume extensions are prohibited and will not be reviewed. Your 2-page resume must contain information sufficient to make a valid determination that you fully meet the specialized experience requirements. Resume Builder: https://help.usajobs.gov/faq/application/documents/resume/what-to-include
2. Complete All Required Assessment(s).
3. Performance Appraisals and Awards: You must submit your most recent performance appraisal showing the official rating of record and signed by a supervisor dated within the past 18 months. If unavailable, a written explanation is required (including if any prior performance appraisals/evaluations were at an acceptable level). Performance awards dated within the past 5 years may also be submitted for due weight consideration.
4. All College Transcript(s), if qualifying based on education.
5. Eligibility Documentation:
   • Current Federal employees must submit latest SF-50 (i.e. Promotion, Separation, Within Grade Increase (WGI)) showing tenure 1 or 2 in block 24, grade, and if applicable, an additional SF-50 showing the highest grade or promotion potential held. Time in grade will be determined by reviewing your resume and required SF-50s. If your SF-50 showing highest permanent grade held has an effective date within the past year, your resume must clearly show that you held that grade for one year. Do not submit award SF-50s.
   • Veterans Preference Documentation: Veterans eligible under VRA (GS-11 & below only), VEOA, 30% or more Disabled, or Disabled Veterans Enrolled in a VA Training Program must submit the most recent Documentation of Service and Separation under Honorable Conditions (e.g. DD-214) as listed on the SF15. If you are a Parent or Spouse of a Disabled or Deceased Veteran, you must submit all documentation as listed on the SF15. You may request a copy of the VA letter from https://www.va.gov/records. If you are a veteran within 120 days of discharge, you must submit signed documentation from the Armed Forces certifying: 1) your expected release/retirement from active duty, 2) under honorable conditions, 3) your pay grade/rank/rate at time of discharge, 4) dates of active-duty service, 5) any campaign or expeditionary medals received, & 6) dated within 120 days of your separation.
   • Land Management Workforce Flexibility Act (LMWFA): If you are applying under LMWFA, you must submit ALL Appointment AND Termination SF-50s for EACH appointment verifying the Position Occupied code 1-Competitive Service (block 34); AND Documentation of satisfactory performance for each period of temporary employment claimed, such as, performance evaluations, memorandum of record, whereas the supervisor(s) documented an acceptable performance level for a specified rating/employment period.
   • Interagency Career Transition (ICTAP) and Career Transition Assistance Plan (CTAP): You MUST submit proof of eligibility including 1) copy of the agency notice, e.g., RIF Separation Notice, Notice of Proposed Removal, etc.; 2) SF-50s (Notifications of Personnel Action) showing career/conditional tenure competitive status, promotion potential and duty location; and 3) your most recent performance appraisal. To exercise selection priority, displaced or surplus Federal employees must be well qualified. For more information visit: USAJOBS Help Center - Career Transition Programs (CTAP, ICTAP, RPL).

Failure to submit any of the above-mentioned required documents will result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted.

Do not submit photographs with your application package. Do not upload Adobe portfolio documents.

Next steps