INFORMATION TECHNOLOGY SPECIALIST Job in Luke AFB, AZ

Vacancy No. 25-7IFSR719891 Department Air Education and Training Command
Salary $24.60 to $28.00 Grade 4 to 4
Perm/Temp Permanent FT/PT Full-time
Open Date 1/28/2025 Close Date 2/5/2025
Job Link Apply Online Who may apply Public
Locations:
Luke AFB, AZ


Summary


About the position: This position will be assigned to the Resource Management Office on Luke AFB.

This is a Full-Time position with benefits.

This job is open to

Clarification from the agency

Please see the "Who May Apply" section under the Qualifications section.

Duties

The primary purpose is to assist the 56 Force Support Squadron in the Information Technology office. Can act as the supervisor when the current supervisor is on extended leave or TDY. Provides desktop and central/network administration and support for the unit or facility's functional network systems and desktop office computers that connect to the LAN (local area network) or WAN (wide area network) systems. Provides limited technical support for commercial off-the shelf (COTS) applications and/or related business systems. Performs routine and advanced installation and configuration of the desktop workstation hardware and software required to support unit or facility operations. Provides desktop customer support for all workstation and peripherals connected to the FSS Commercial Network. This LAN/WAN is referred to as the FSS Commercial Network. Resolves partial system failures (software or hardware-related) by providing for revised application of system components, which involves working through or around the problems with reduced capacity and readjusting the system until full operating efficiencies are attained. Coordinates LAN installation, configuration, maintenance and troubleshooting and fine tunes components as necessary to include servers, switches and routers in order to achieve PCI (Payment Card Industry) and PII (Personally Identifiable Information) security compliance. Installs, configures and maintains network and application server, hardware network operation system, software and peripheral network equipment (scanner, printers, etc.). Executes downward directed computer and software upgrades. Uses established industry recognized troubleshooting techniques to identify and promptly resolve network related problems. Performs preventive maintenance inspections (PM l's) as required. Coordinates and schedules repairs with appropriate vendors for equipment under warranty. Identifies and reports aging hardware for refreshment in assigned areas. May be required, where applicable, to function as the Unit or Facility Client Support Technician for desktop systems that operate on the .MIL network. May be required to execute Client Support Technician (CST) or Information Assurance (IAO) notices and orders and initiate the directed actions as appropriate for the .Mil network. Maintains accountability of APF or NAF information system assets that are assigned to the Unit or Facility.


If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12676537

Requirements

Conditions of Employment

  • This position requires the incumbent to complete a Secret background investigation with favorable results.
  • This is a drug testing position and is subject to random testing for drugs.
  • Have a valid driver's license.
  • Complete a pre-employment physical.

Qualifications

Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 02/05/2025

Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.

Qualifying Experience:
Five (5) years specialized experience in information technology. Familiar with the terminology and principles utilized in IT disciplines or subject related fields. Knowledge will be deemed equivalent to that which is acquired through a four (4) year college curriculum or Comp TIA IT certifications for A+, Network+ and/or Security+. Must be proficient in Microsoft operating systems software, have working knowledge of commercial point-of-sale systems, and network administration. Skills in troubleshooting and resolving problems with information systems is required. A+, Network+, or Security+ certifications are considered preferred but not required for position candidacy. The incumbent must achieve the appropriate Security+ certification required by IA W DoD &570 within 6 months of hire


You will be evaluated on the basis of your level of competency in the following areas:
  • IT Experience
  • IT Terminology
  • Microsoft Software
  • Network Security
  • Security+ Certification
  • Troubleshooting Ability

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.

Additional information

  • Individual must fully meet qualification/eligibility/background requirements for this position.
  • U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. Territory for three (3) or more consecutive years immediately preceding the start of Federal Affiliation or a signed memorandum indicating the installation's decision on the 3-year residency requirement.
  • Male applicants born after December 31, 1959 must be registered for Selective Service.
  • Direct deposit is required.
  • Satisfactorily complete an employment verification (E-Verify) check.
  • A probationary period may be required.
  • Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD).
  • Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest.
  • Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement.
  • Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible.
  • This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force.
  • This position is not included in a bargaining unit.
  • Union Name AFGE and Local or Chapter Number 1543.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your resume and supporting document will be evaluated against the qualifications of the position.

Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination has been made that you have inflated your responses to meet the position's qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.

You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.

To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.,) for professional and personal references on your resume.

Required Documents

Required documents may vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employees, applying as a displaced employee, etc.,). The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement:

  • Resume


Your resume may be submitted in any format and must support identified the general or specialized experience described in this announcement. If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.

Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include:

  • Cover Letter
  • DD-214/ Statement of Service
  • Diploma/ GED
  • Disability Letter (VA)
  • License
  • Other (1)
  • Other (2)
  • PCS Orders
  • Professional Certification
  • Proof of Marriage Status
  • Resume
  • Separation Notice (RIF)
  • SF-50/ Notification of Personnel Action
  • Transcript


As described above, your complete application includes your resume, your responses to the online questionnaire, and supporting documents which prove your claimed eligibility. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.

NOTE: Documents submitted as part of the application package to include supplemental documents may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.

How to Apply

To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.

The complete application package must be submitted by 11:59 PM (EST) on 02/05/2025 to receive consideration.

To begin, click Apply to access the online application. You will need to be logged into your USAJobs account to apply. If you do not have a USAJobs account, you will need to create one before beginning the application.

Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.

After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.

You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJobs account and designate the document type when submitting your application. Failure to complete this portion will result in an incomplete application package and you will not be further considered for this vacancy.

It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.

Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant

To verify or check the status of your application, log into your USAJobs account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status

Agency contact information

Luke NAF HR Office
Address
Luke Resource Management Flight
56 FSS/FSCN
7383 N. Litchfield Road, Suite 3090
Luke AFB, AZ 85309-1566
US
Learn more about this agency

Next steps

If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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