INFORMATION TECHNOLOGY SPECIALIST - CUST SUPPORT Job in Marine Corps Air Station Miramar, CA

Summary

This job is open to

• The public

  U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Duties

Incumbent will administer the Management Information Systems (MIS) Call Center, providing first level analysis and troubleshooting support to users.  Supports Information Technology Specialists in program analysis, design, development, testing and implementation for applications.  Maintains and updates call center ticket tracking software knowledge base and other related documentation. Establishes and maintains MIS office files and correspondence.  Accesses historical files as necessary, coordinates and assembles background information, materials, reports statistical data for preparation of information briefs and presentations.

Unpacks, configures, and issues computers. Provides backup and restores operations on user directories.  Maintains and supports printers.  Initiates contact with internal support groups, commands, field personnel, outside vendors and others for problem identification and resolution.  

May assist with the installation, maintenance and troubleshooting of PC / LAN hardware to include: CPU¿s, monitors, printers, LAN cabling, laptops, UPS¿s, keyboards, mice and other hardware devices.  Provides first level analysis and troubleshooting support to users, staff and field personnel on PC / LAN software to include: MS Windows, Outlook, MS Office, VPNs, and other software applications.  Maintains and tracks asset inventories. Maintains and tracks department related invoices. Responsible for ordering new IT assets using CLM and ordering standard MIS office supplies using a GCPC.  Will be the lead for onboarding new network users to MCCS (maintaining and updating SAARs, creation of Office365 accounts, and profile setups). Creates and administers Active Directory user and email accounts.  Provides end-user PC / LAN hardware and software support through telephone, email and desk side support utilizing a call center ticket request system.  

Provides exceptional customer service, and upholds high service standards using respect, courtesy, professionalism, and teamwork.  Takes initiative to solve problems quickly but recognizes when to seek assistance to resolve issues.  Collaborates in a professional, supportive, and proactive manner. Checks for satisfaction on the quality of services provided.

Adheres to safety regulations and standards. Uses required safety equipment and observes safe work procedures. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor.  Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.

This position is designated as a Position of Trust, requiring suitability for access to sensitive information by obtaining and maintaining a Secret Clearance.  
Performs other related duties as assigned.

May work a fluctuating work schedule to complete work assignments outside of the typical workweek and work hours in a 365 day, 7 days a week, rotating shift environment.

This is a white-collar position where occasional lifting up to 20 lbs may be required.

Performs other related duties as assigned.
 

Requirements

Conditions of Employment

• See Duties and Qualifications

EVALUATIONS:

How You Will Be Evaluated

Required Documents

How to Apply

Resumes/applications emailed or mailed will not be considered for this vacancy announcement.  To be considered for employment, the application or resume must be submitted online by 11:59 PM (ET) on the closing date of the announcement.

If prior military, upload a copy of your DD214 Member 4 Copy as an attachment to your MCCS careers profile under ¿My Job Applications¿ https://careers.usmc-mccs.org/psc/hprd/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=73316&PostingSeq=1
 

Required Documents to be considered for Military Spousal Preference 
Military Spousal Preference may be requested for positions NF-3 and below, Crafts and Trades (NA, NL, NS), and Child & Youth (CY) positions. 
* Spouses must meet the minimum qualifications posted in the job announcement. 
* Spouse Preference eligibility begins 30 days before the military sponsors reporting date to the new duty location. 
* Spousal Preference applicants must provide a copy of the PCS order identifying a spouses authorized move and the sponsors reporting date to the new duty location. If the spouse is not listed on the PCS orders, the spouse must provide documentation (i.e. marriage certificate, valid military ID, etc.) verifying marriage prior to PCS orders (must have been married to the military sponsor before relocation to the new duty station).  Candidates must complete the online application and attach a resume. 

NOTE: It is the applicants responsibility to submit at the time of application the documents required to be considered for Military Spousal Preference.  Please verify that the information required has been uploaded/submitted, legible, and accurate.  To check the status of your application or to return to a previous or incomplete application, log into your MCCS user account and review your application status.  MCCS Human Resources will not modify applications, resumes, or answers submitted by any applicant.

Next steps

All applicants who submit an application via our Careers page at https://careers.usmc-mccs.org will be able to view their application status online.