Applicants must have directly applicable experience that demonstrates the possession of knowledge, skills, abilities, and competencies necessary for immediate success in the position. Qualifying experience may have been acquired in any public or private sector job but will clearly demonstrate past experience in the application of the particular competencies or knowledge, skills and abilities necessary to successfully perform the duties of the position. Such experience is typically in or directly relates to the work of the position to be filled. You must have IT-related experience demonstrating each of the four competencies listed below:
GS-13:
1-Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
2-Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3-Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4-Problem Solving: Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
AND
In addition to your experience demonstrating the competencies above, your resume must also demonstrate at least one year of specialized experience at or equivalent to the GS-12 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following:
*Experience applying a wide range of concepts, principles, and practices relating to the interrelationships of multiple IT disciplines such as hardware integration, operating systems and application software for small and medium sized networks operating at differing levels of security classifications.
*Experience operating systems and virtualization software (e.g. Windows Server, Hyper-V, VMware, and Linux operating environment), Microsoft Windows and Red Hat Enterprise Linux Workstation, data storage virtualization hardware and techniques (e.g., fault tolerance, redundant array of independent disks (RAID) installation and configuration), directory services (e.g., Microsoft Active Directory), systems management software (e.g., Microsoft Windows Server Update Services (WSUS).
*Experience utilizing Cisco networking devices/applications (e.g. Cisco Router/Switch Internetworking Operating System (IOS), Cisco Identity Services Engine (ISE)) and cyber security tools/appliances (e.g. Nessus Security Center, SolarWinds Orion and Security Event Manager, Splunk, Cisco Secure Firewalls) to include bandwidth management concepts and IT security methods sufficient to implement networks that support mission requirements.
*Experience applying cyber security principles, methods, and tools to design, develop, implement, and manage systems and data to ensure confidentiality, integrity and availability. Practical knowledge of Assured Compliance Assessment Solution (ACAS) and Enterprise Mission Assurance Support Service (eMASS).
GS-12:
In addition to your experience demonstrating the competencies above, your resume must also demonstrate at least one year of specialized experience at or equivalent to the GS-11 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following:
*Experience applying a wide range of concepts, principles, and practices relating to the interrelationships of multiple IT disciplines such as hardware integration, operating systems and application software for small and medium sized networks operating at differing levels of security classifications.
*Experience operating systems and virtualization software (e.g. Windows Server, Hyper-V, VMware, and Linux operating environment), Microsoft Windows and Red Hat Enterprise Linux Workstation, data storage virtualization hardware and techniques (e.g., fault tolerance, redundant array of independent disks (RAID) installation and configuration), directory services (e.g., Microsoft Active Directory), systems management software (e.g., Microsoft Windows Server Update Services (WSUS).
*Experience utilizing Cisco networking devices/applications (e.g. Cisco Router/Switch Internetworking Operating System (IOS), Cisco Identity Services Engine (ISE)) and cyber security tools/appliances (e.g. Nessus Security Center, SolarWinds Orion and Security Event Manager, Splunk, Cisco Secure Firewalls) to include bandwidth management concepts and IT security methods sufficient to implement networks that support mission requirements.
*Experience applying cyber security principles, methods, and tools to design, develop, implement, and manage systems and data to ensure confidentiality, integrity and availability. Practical knowledge of Assured Compliance Assessment Solution (ACAS) and Enterprise Mission Assurance Support Service (eMASS).
GS-11:
In addition to your experience demonstrating the competencies above, your resume must also demonstrate at least one year of specialized experience at or equivalent to the GS-9 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following:
*Experience applying a wide range of concepts, principles, and practices relating to the interrelationships of multiple IT disciplines such as hardware integration, operating systems and application software for small and medium sized networks operating at differing levels of security classifications.
*Experience operating systems and virtualization software (e.g. Windows Server, Hyper-V, VMware, and Linux operating environment), Microsoft Windows and Red Hat Enterprise Linux Workstation, data storage virtualization hardware and techniques (e.g., fault tolerance, redundant array of independent disks (RAID) installation and configuration), directory services (e.g., Microsoft Active Directory), systems management software (e.g., Microsoft Windows Server Update Services (WSUS).
*Experience utilizing Cisco networking devices/applications (e.g. Cisco Router/Switch Internetworking Operating System (IOS), Cisco Identity Services Engine (ISE)) and cyber security tools/appliances (e.g. Nessus Security Center, SolarWinds Orion and Security Event Manager, Splunk, Cisco Secure Firewalls) to include bandwidth management concepts and IT security methods sufficient to implement networks that support mission requirements.
*Experience applying cyber security principles, methods, and tools to design, develop, implement, and manage systems and data to ensure confidentiality, integrity and availability. Practical knowledge of Assured Compliance Assessment Solution (ACAS) and Enterprise Mission Assurance Support Service (eMASS).
Additional qualification information can be found from the following Office of Personnel Management website:
https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social).