Clarification from the agency

This public notice is to gather applications that may or may not result in selection.

• Administers the squadron local area network (LAN) and wide area network (WAN)
• Determines customer requirements and assists customers by recognizing and analyzing trends and providing instruction and orientation services
• Provides customer technical assistance and support
• Conducts feasibility studies to identify and analyze network failures and analyzes data to determine if trends exist which forecast the need for future replacement or modification of network hardware and software

Conditions of employment

• U.S. Citizenship is required
• Males must be registered for Selective Service, see www.sss.gov
• This position is subject to provisions of the DoD Priority Placement Program
• Disclosure of Political Appointments
• Relocation costs or other incentives may be available and considered by the organization
• This position may require travel.
• This position may require drug testing and the candidate may be subject to passing a drug test upon selection.
• Selectee is expected to be granted with and/or maintain the appropriate security clearance required for the position.
• Selectee may be required to serve a probationary or trial period.
• The employee must obtain and maintain an appropriate security clearance.
• Work may occasionally require travel away from the normal duty station.
• The employee may be required to travel on military and commercial aircraft
• Overtime may be required
• This position may include information assurance (IA) work as an additional duty. Per DoD 8570.01-M, the recipient of this additional duty must achieve the appropriate IA certification within six months of assignment of these duties.
• A waiver of this six month requirement may be granted per DoD 8570.01-M, C3.2.4.2 or C3.2.4.3. Failure to receive the proper IA certification may result in the reassignment of this additional duty to another employee within the organization.
• APDP Level 1 in Information Technology is required
• This position has been designated as an acquisition position and is covered by the Acquisition Professional Development Program {APDP). The employee must meet, or be capable of meeting, Defense Acquisition Workforce Improvement Act (DAWIA)
• Requirements applicable to the duties of the position. Employee is expected to meet Continuing Acquisition Education requirements.

Qualifications

In order to qualify, you must meet the requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Information Technology Management Series located here.

BASIC REQUIREMENT OR INDIVIDUAL OCCUPATIONAL REQUIREMENT:

This standard allows eligibility through meeting either the requirements specified in the section titled Education or the requirements specified in the section titled Experience.

Education: All academic degrees and coursework must be from accredited or pre-accredited institutions

Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

SPECIALIZED EXPERIENCE: Applicants must have at least one (1) year, or will have one year within 120 days of closing of this announcement, at the next lower pay band NH-01, grade GS-04, or equivalent in other pay system. Specialized experience is knowledge of LAN/WAN and system principles and practices sufficient to install, configure, and troubleshoot components; systems architecture, integration techniques, and testing methods; knowledge of and ability to create, implement, and manage web-enabled applications, internet services, and servers; CI equipment and procedures; information operations (IO); communications and intelligence (CI) systems; and network operating systems; and knowledge of customer service principles, methods, and procedures for documenting problem resolutions and providing guidance and training to customers

Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate

For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.

1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas:

1. Knowledge of a full range of network systems (LAN/WAN) design principles, methodologies, and approaches used in developing, testing, installing. operating, managing, and maintaining network services that support functional requirements.
2. Knowledge of the network architecture, topology, and protocols typically found at base and lower level or organizations.
3. Knowledge of configuration management concepts and practices to develop and implement plans for LANs and WANs.
4. Knowledge of customer support principles sufficient to receive, respond to, and ensure complete resolution of problems.
5. Knowledge of network customer use and systems maintenance sufficient to give needed guidance or training to customers and work-group managers to prevent problem recurrences.
6. Ability to communicate factua1 and procedura1 information clearly, both orally and in writing.

IDEAL CANDIDATE: The ideal candidate is a highly knowledgeable network professional with comprehensive expertise across the entire lifecycle of LAN/WAN systems, from initial design and testing to ongoing management and maintenance. This individual possesses a strong understanding of the network architecture, topology, and protocols typically found at the base level, and is adept at applying configuration management concepts to implement robust network plans. Beyond technical proficiency, the candidate is a skilled communicator with a deep commitment to customer support, capable of not only resolving complex issues but also providing clear guidance and training to users and managers to prevent future problems.

PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine your eligibility, qualifications, and quality ranking for this position. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

Your responses to the questionnaire may be compared to the documents you submit. The documents you submit must support your responses to the online questionnaire. If your application contradicts or does not support your questionnaire responses, you will receive a rating of "not qualified" or "insufficient information" and you will not receive further consideration for this job.

Applicants who disqualify themselves will not be evaluated further.

APPRAISALS/AWARDS: Hiring Managers use objective methods and consider previous performance appraisals and awards in the selection process. Current Federal Civilian employees should list any relevant performance related rating and/or awards in your resume.

The following documents are required and must be provided with your application. Applicants who do not submit required documentation to determine eligibility and qualifications will be eliminated from consideration. Other documents may be required based on the eligibility/eligibilities you are claiming. Click here to view the AF Civilian Employment Eligibility Guide and the required documents you must submit to substantiate the eligibilities you are claiming.

1. Online Application: Questionnaire
2. Resume: Your resume may NOT exceed two pages, and the font size should not be smaller than 10 pts. You will not be considered for this vacancy if your resume is illegible/unreadable. Additional information on resume requirements can be located under "How To Apply".
3. Transcripts/Registration/License: If qualifying on education/position requires education, you must submit copies of your transcripts and if required for the position, submit an active, current registration/license.

ACTIVE DUTY SERVICE MEMBERS: The VOW Act requires federal agencies to treat an eligible active duty service member as a veteran, disabled veteran, and preference eligible (as applicable) when applying for civil service positions before the effective release or discharge date. Appointment of military members before the release or discharge date is permissible if the member is on terminal leave. At the time the active duty member applies for a civil position, he or she must submit a "certification" memo in lieu of a DD Form 214, Certificate of Release or Discharge from Active Duty. Active duty members applying for a civil service position without submitting a valid certification memo or DD Form 214 with their application will render the member ineligible for the position. The certification memo must originate from the member's military service branch on official letterhead and contain the following:

• Name/Rank/Grade of Service Member
• Branch of Armed Forces
• Dates of Active Service (Start and End Date(s)
• Expected Date of Discharge/Release from Active Duty
• Terminal leave start date (if applicable)
• Expected character of service/discharge and type of separation (i.e. separation or retirement)
• Must be certified within 120 days of anticipated discharge
• Signature by, or by direction of the adjutant, personnel office, unit commander, or higher headquarters commander.

Note: The VOW Act provides tentative preference. If appointed, a DD Form 214 must be submitted upon receipt.

Next steps

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