INFORMATION TECHNOLOGY SPECIALIST (PLCYPLN) NF-04 Job in Fort Sam Houston, TX

Vacancy No. NENAFCC2512816820 Department United States Army Installation Management Command
Salary $85,000.00 to $105,000.00 Grade 4 to 4
Perm/Temp Permanent FT/PT Full-time
Open Date 10/16/2025 Close Date 10/30/2025
Job Link Apply Online Who may apply Public
Locations:
Fort Sam Houston, TX


Summary

This position is located at Installation Management Command Headquarters G9 NAF Hospitality Division.

Incentives and Bonuses

  • Incentives may be paid.
  • Recruitment or relocation incentive in the amount of 10% is authorized.
  • See Additional Information for eligibility requirements

This job is open to

Clarification from the agency

United States (U.S.) Citizens and Non-U.S. Nationals who have resided in the U.S. or U.S. territory for three (3) or more continuous years immediately preceding the start of Federal affiliation.

Duties

Applies advanced IT principles, concepts, methods, standards, and practices to plan and carry out difficult and complex assignments and develop new methods, approaches, and procedures. Develops and interprets policies, procedures, and strategies governing the planning and delivery of IT services throughout the organization.

Provides expert technical advice, guidance, and recommendations to management and other technical specialists on critical IT issues. Applies planning regulations, laws, and policies to the organization's business requirements. Develops performance management plans and performance measurement methods and tools.

Applies methods for identifying and resolving IT workforce issues. Develops goals and objectives to support the organization's Information Technology Strategic Plan. Prepares the budget submission in support of the IT Capital Plan. Lead development of an enterprise IT modernization plan. Using knowledge of the interrelationships of multiple IT disciplines, advises senior management and other senior IT professionals on solutions to a wide range of IT issues.

Performs as system owner for enterprise applications for Risk Management Framework and IT governance requirements. Manages configuration control requirements for the organization's portfolio of systems. At the most senior level, serves as the senior expert or consultant to top agency management officials. Responsible for developing and implementing information security and information assurance policies, principles, and practices.

Requirements

Conditions of Employment

  • Direct Deposit and Social Security Card is required.
  • Meet qualification/eligibility/background requirements for this position.
  • A one-year probationary period may be required.
  • Satisfactorily complete an employment verification (E-Verify) check.
  • Financial Disclosure (OGE 450)
  • Tier III (Secret) Clearnace

Qualifications

Resumes must be two pages (or less). Resumes should clearly demonstrate the applicant's relevant experience, skills, knowledge and abilities as they pertain to this position.

A qualified candidate must possess the following:

Experience in information technology positions which includes one year of specialized experience in strategic planning and delivery of a full range of IT services to support business requirements. Experience must include skill in applying IT policy and planning concepts and practices directly related to the duties described above.

OR

A master's degree or 2 full years of progressively higher level graduate education leading to a master's degree in the following disciplines: Computer science, engineering, information systems management, mathematics, operations research, statistics, or technology management.

In addition to the above, candidates must possess:
1. Attention to detail - Experience developing and completing full life-cycle business applications analysis and management, based upon the organization's mission and goals.
2.Customer service - Demonstrated experience providing assistance to both internal and organizations and agencies in the areas of business applications support, user needs, and system requirements. Experience assessing customers' needs, meeting quality standards, and evaluating customer satisfaction.
3.Oral communication - Experience conducting formal presentations and/or briefings to audiences at varying levels of hierarchy and technical expertise.
4.Demonstrated problem-solving skills - Experience evaluating business applications within the IT operations of the organization to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

In addition to the above qualifications, candidates who possess the following qualifications will be considered "Highly Preferred" or "Best Qualified":

1. Demonstrated experience managing Hospitality industry (hotels and/or food and beverage) technology requirements.
2. Demonstrated experience managing IT projects.
3 .Demonstrated experience with government or industry security framework and IT portfolio management.
4. BS/BA in MIS/Hospitality or related field.

Education

This job does not have an education qualification requirement.

Additional information

Area of Consideration

  • This job is open to The Public.
  • The Duty Station for this position is located at Fort Sam Houston, TX. You will be expected to physically reside within commuting distance of Fort Sam Houston, TX. Situational telework can be provided for weather-related emergencies, office closures, or other situations where telework serves a compelling Agency need
Manual Application Option
  • If you are unable to apply online, you can complete a paper application. To get started, contact servicing NAF Human Resources representative or office listed in the Agency Contact Information section (at the bottom of this announcement) to request a copy of the application form.
  • Be sure to submit your completed application form, along with your resume and any required supporting documents, no later than 11:59 p.m., Central Standard Time on 10/30/2025 to ensure timely processing.
  • Important: Incomplete applications, including missing responses to questionnaire items may result in an ineligible rating.
PCS Costs
  • Payment of Permanent Change of Station (PCS) costs are authorized based on a determination that a PCS move is in the Government's interest.
Incentive Eligibility
  • For the purpose of eligibility, a recruitment incentive is authorized for a newly hired employee, defined as an individual being hired to a NAF position for the first time, or one who is being reinstated or reemployed after a break in service of at least 1 year.
  • For the purpose of eligibility, a relocation incentive is authorized for a current NAF employee to accept a RFT position in a different geographic area requiring a PCS move. The relocation must be without a break in service. The relocation incentive is additional to payments authorized for PCS movement.

Important Information Regarding Access to Certain Federal Facilities:
  • Access to certain federal facilities may require a REAL ID-compliant driver's license/ID (marked with a star) or an Enhanced Driver's License (EDL) from WA, MI, MN, NY, or VT. See https://www.tsa.gov/real-id for details.
Your Application may be Considered for Multiple Opportunities:
  • After you apply, your application remains valid for 90 days and may be referred to hiring officials as new vacancies arise. Additional referrals may occur for up to 90 days after the closing date.
Discover Your Path to Success

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

Working for Army Non-Appropriated Funds (NAF) can offer numerous advantages. Army NAF employment can provide a sense of pride and fulfillment, as you'll be supporting communities comprised of military and civilian personnel, and their families, which contributes to the Department of Defense's overall mission. We offer a wide range of career opportunities, including jobs in childcare, recreation, hospitality, and more. Many employees have opportunities for professional development, including training, education, and certification programs to help towards career advancement. As an Army NAF employee, you'll have access to some on-base facilities, including fitness centers, libraries, and many other amenities.

Regular full-time and part-time employees are eligible for enrollment in health and life insurance, participation in 401k and retirement plans, and paid personal time off and federal holidays. Some flexible employees may also be eligible to receive health insurance.

For a slideshow presentation regarding these benefits, please click the Review Our Benefits link below.

Review our benefits

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your Application Matters: How We Will Review It

We want to help you put your best foot forward! Please take time to carefully follow all application instructions - missing information or skipped steps could impact your eligibility.

  • Your application will be thoughtfully reviewed to see how well your experience and qualifications align with the requirements listed in this announcement. This includes your resume, supporting documents, and responses to the assessment questionnaire.
  • We will consider your responses to our application questionnaire.
  • If you're tentatively qualified, we'll take a closer look to ensure your questionnaire responses match the experience reflected in your resume and documentation.
Note: If it's later found that qualifications or experience were overstated, it may affect your consideration for the position - so honesty and clarity are key.

Understanding Eligibilities: What You Can Claim When Applying

When you apply for a federal position through USAJOBS or USA Staffing, you may be eligible for selection preference or priority consideration based on your background or status. These eligibilities can improve your chances of being considered or referred for a position.

Depending on your situation, you may be able to claim one or more of the following eligibilities:
  • NAF Priority Consideration 1 Business Based Action (BBA)
  • NAF Priority Consideration 2 Former NAF Employee (FNE)/Current NAF (CNE)/Current APF Employee (CAE)
  • NAF Priority Consideration 3 Outside Applicant Veteran (OAV) (Includes spouses and parents)


Tip: Be sure to review each eligibility question carefully and provide the required documentation. Claiming an eligibility without proper support may affect your application status. Looking for more details? Refer to the Who Gets Initial Consideration (Selection Preferences) and the What Other Considerations are Available sections of our Applicant Information Kit.

Required Documents

About Your Resume

Expedite Your Hiring
  • To better expedite the hiring process, we recommend including contact information (name, email, phone number) for professional references in your resume.
Required Documents
  • Required documents may vary based on the requirements for the position. The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement:
  • Resume


Other Accepted Documents
  • Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include:
  • Cover Letter
  • DD-214/ Statement of Service
  • Notification of Personnel Action for NAF Employees (DA Form 3434 or equivalent)
  • Other Document not Listed
  • PCS Orders
  • Resume
  • Separation Notice (RIF)
  • SF-50/ Notification of Personnel Action

How to Apply

You may submit your application package using one of the two methods identified below:

1. Electronically (preferred) at https://www.usajobs.gov/ and search for Announcement number NENAFCC2512816820. The complete application package must be submitted by 11:59 PM Central Time on 10/30/2025 to receive consideration.

  • Click Apply to access the online application.
    • You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
    • Follow the prompts to select your resume and/or other supporting documents to include in your application.
      • Reminder: Federal agencies are required to limit resumes to two (2) pages or less. Please review the Required Documents section of this announcement for more details.
    • You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
    • After acknowledging you have reviewed your application package, complete the IncludePersonal Information section as you deem appropriate and click to continue with the application process.
    • You will be taken to the online application which you must complete to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJOBS account and designate the document type when submitting your application.
  • It is the applicant's responsibility to verify that the application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan.
  • Click this link to preview the application:https://apply.usastaffing.gov/ViewQuestionnaire/12816820.
  • Additional information on how to complete the online application process and submit your online application may be found at https://appsupport.usastaffing.gov/hc/en-us.
  • To verify of check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status, and the date it was last updated. For information on what each application status means, visit https://help.usajobs.gov/how-to/application/status.
2. Manually: Please refer to the "Additional Information" section of this announcement for instructions on how to request a paper application.

Agency contact information

Anna Humes
Address
CC-NAF-W6BD20 IMCOM FMWR HQ
DO NOT MAIL
Fort Sam Houston, TX 78234
US

Next steps

Our Next Steps to Review Your Application and Keep You Informed

1. Application Review

  • Once you submit your application, the system will automatically review your answers to the application questionnaire to determine if you meet the basic qualifications for the job.
  • If you meet the qualifications, your application will move to the next step, where our HR representatives will carefully review your experience, skills, education (if applicable), and how well you match the job requirements.
2. Keeping You Informed
  • If you provided an email address, you'll receive a confirmation email letting you know we've received your application.
  • As your application moves through the hiring process, we'll send you updates and notifications via email.
  • Processing times may vary, but we'll do our best to keep you informed every step of the way.
Your Next Steps to Stay on Top of Your Application

1. Check Your Contact Information
  • If your contact information changes after the job announcement closes, let us know as soon as possible.
2. Ensure You Receive Updates
  • Double-check that your email address is accurate and that your inbox can receive messages from us,
  • Make sure your mailbox isn't full and check your spam or junk folder to avoid missing important updates about your application.
3. Sign Up for Text Alerts
  • Want to stay ahead in the hiring process? In your USAJOBS profile, you can sign up to receive text alerts about jobs you applied to or tasks you need to complete.

We're excited about your interest in this position and look forward to reviewing your application!


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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