For the NH-04
Your resume must demonstrate one year of information technology related experience in the federal service or private or public sector demonstrating the following four competencies, as defined:
1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. IT-related experience demonstrating this competency include:
Overseeing the application of measurement and analysis tools to develop and interpret metrics for evaluating system effectiveness and identifying risks and issues, as well as, implementation of corrective and process improvement actions, as appropriate, in response to those metrics.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. IT-related experience demonstrating this competency include:
Ensuring customer requirements are identified to define system scope and deliverables.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. IT-related experience demonstrating this competency include:
Providing advice or guidance and renders decisions on specific problems brought to attention.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. IT-related experience demonstrating this competency include:
Monitoring project schedules, costs, and performance to identify problems, determine causes and select courses of corrective actions while recognizing the resulting impacts, risks involved, and necessary trade-offs.
In addition to experience demonstrating the four competencies above, your resume must demonstrate one year of specialized experience equivalent to the next lower level NH-03 (GS-13 equivalent) or equivalent pay band in the federal service or equivalent experience in the private or public sector
leading information technology projects/processes and managing technical requirements in order to assess, design and implement solutions for new or modified information systems.
For the NH-03
Your resume must demonstrate one year of information technology related experience in the federal service or private or public sector demonstrating the following four competencies, as defined:
1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. IT-related experience demonstrating this competency include:
Applying measurement and analysis tools to develop and interpret metrics for evaluating system effectiveness and identifying risks and issues, as well as, recommending corrective and process improvement actions, as appropriate, in response to those metrics.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. IT-related experience demonstrating this competency include:
Ensuring customer requirements are identified to define system scope and deliverables.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. IT-related experience demonstrating this competency include:
Identify specific problems and make recommendations to render issues.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. IT-related experience demonstrating this competency include:
Analyzing project schedules, costs, and performance to identify problems, determine causes and recommend courses of corrective actions while being cognizant of potential impacts, risks involved, and necessary trade-offs.
In addition to experience demonstrating the four competencies above, your resume must demonstrate one year of specialized experience equivalent to the next lower level NH-02 (GS-11 equivalent) or equivalent pay band in the federal service or equivalent experience in the private or public sector
analyzing technical requirements and recommending solutions for information technology projects to support the development, design, or testing of new or modified information systems.
Additional qualification information can be found from the following Office of Personnel Management website:
https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.