IT Cybersecurity Specialist (CUSTSPT) Job in Norfolk, VA

Vacancy No. 20250603-21657-044194-DB-ST Department U.S. Coast Guard
Salary $62,020.00 to $80,624.00 Grade 9 to 9
Perm/Temp Permanent FT/PT Full-time
Open Date 7/11/2025 Close Date 7/15/2025
Job Link Apply Online Who may apply Status Candidates
Locations:
Norfolk, VA


Summary

This vacancy is for a GS-2210-9, IT Cybersecurity Specialist (CUSTSPT) located in the Department of Homeland Security, U.S. Coast Guard, BASE PORTSMOUTH C5I MAINT OVERSIGHT DIVISION -EM. Duty location will be determined upon selection.

This job is open to

Clarification from the agency

Status Candidates, Merit Promotion, Current Federal Employees, Former Federal Employees, Overseas Employees, Former Overseas Employees, CTAP, ICTAP, VRA , VEOA, 30% Disabled, Schedule A, Individuals with Disabilities, Military Spouses, Land and Base Management, Peace Corps, Americorps, Vista For definitions of common terms found in this announcement: http://dhsconnect.dhs.gov/org/comp/mgmt/dhshr/hr/Documents/JOA_Common_Definitions.pdf

Duties

You will serve as a IT Cybersecurity Specialist (CUSTSPT) and be responsible for installation and maintenance of network infrastructure device operating system software, troubleshooting system hardware and software, maintaining incident tracking and solution database, diagnosing and resolving customer reported system incidents, problems, and events, installing and configuring hardware, software, and peripheral equipment for system users in accordance with organizational standards at Main Street Tower, Norfolk VA.

Being a Coast Guard civilian makes you a valuable member of the Coast Guard team. Typical work assignments include:

  • Providing customer technical assistance and support for all users at a Tier 1, 2, and 3 level to support a full range of C5IT systems and applications
  • Installing, assembling and configuring servers, computers network printers, routers, network infrastructure, Wi-Fi equipment and peripherals
  • Documenting Helpdesk calls, troubleshooting user problems and assisting internal and external customers with hardware and software issues
  • Serving as the Telecommunication Specialist, providing advice and guidance on all telecommunication issues to include data, voice, and wireless communication
  • Ensuring the confidentiality and availability of systems, networks, and data through the planning, analysis, development, and implementation of information systems security programs, policies, procedures and tools

Requirements

Conditions of Employment

All qualification requirements must be met by the closing date of the announcement.

Do NOT include the following types of information in your resume:

  • Social Security Number (SSN)
  • Date of Birth (DOB)
  • Photos of yourself (if included on your resume you will not be considered for this position)
  • Personal information: such as age, gender, religious affiliation, etc.
Key Requirements:

To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet those standards, all selected applicants must undergo and successfully pass a background investigation for Secret Clearance as a condition of placement into this position. This may include e.g., a credit check after initial job qualifications are determined, a review of financial issues such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs".
  • Must be a U.S. Citizen or National.
  • Must be registered or exempt from the Selective Service. See www.sss.gov
  • A one-year probationary period may be required.
  • This is not a Bargaining Unit position.
  • Selectee subject to successful completion of pre-employment medical exam.
  • Time-in-Grade requirement must be met by the closing date of the vacancy.
  • All Federal employees are required to have Federal salary payments made by direct deposit.

Qualifications

Basic Requirements: This standard allows eligibility through meeting either the requirements specified in the section titled Education or the requirements specified in the section titled Experience.

EDUCATION: All academic degrees and coursework must be from accredited or pre-accredited institutions

If you're qualifying at the GS-09 level through education, you must have obtained a master's degree or equivalent graduate degree or 2 full years of progressively higher-level graduate education leading to a master's degree or equivalent graduate degree. The degree MUST MEET the following criteria: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

OR

EXPERIENCE: Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate

For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.

  1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
  2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
  3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
  4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
AND

To qualify at the GS-09 grade level, applicants must have at least one (1) full year of specialized experience equivalent to at least the GS-07 grade level in the federal sector. Specialized experience is experience that has equipped you with the particular ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work.

NOTE: All experience statements (i.e., duties, specialized experience, or occupational assessment questionnaire) copied from this announcement and pasted into your resume will not be considered as a demonstration of your qualifications for this position.

Specialized experience must include the following:

  • Serves as a systems administrator, responsible for planning, coordinating, modifying, implementing, and troubleshooting to meet customer needs
  • Performs analysis of unique systems and problems and develops new and improved techniques and methods
  • Troubleshoots and responds to problems (i.e. software, hardware, connectivity, etc.) , ascertaining the extent of problem and initiates resolution
  • Configures a wide variety of devices requiring diverse interfaces and device drivers in multiple operating system environments
  • Manages the inventory of various devices, software applications and technical documentation

NOTE: Education can be substituted for experience at this grade level.

National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

The Office of Personnel management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule, C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Education

This position does not have a positive education requirement. If you are including education on your resume, report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. See Required Documents section for detail.

College Transcript: If you are qualifying based on education, submit a copy of your college transcript that lists college courses detailing each course by the number and department (i.e., bio 101, math 210, etc.), course title, number of credit hours and grade earned. You must submit evidence that any education completed in a foreign institution is equivalent to U.S. education standards with your resume. You may submit an unofficial copy of the transcript at the initial phase of the application process. If course content cannot be easily identified from the title of the course as listed on your transcript, you must submit an official course description from the college/university that reflects the content at the time the course was taken.

Transcripts--If this position requires specific educational course work to qualify, or you are qualifying based in whole or part on education, you are required to provide all unofficial transcripts (undergraduate, graduate, etc.) by the closing date of this announcement or you will be disqualified from further consideration. Please ensure that all documentation is legible.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet Federal qualification requirements if you can show that your foreign education is comparable to education received in accredited educational institutions in the United States. It is your responsibility to provide such evidence with your application. See Recognition of Foreign Qualifications click here

Only experience and education obtained by the closing date of this announcement will be considered.

Student Loan

Selectee(s) for this position who are newly appointed to a permanent or term position may be eligible for student loan repayment up to $10,000 (pre-tax) for one calendar year. More than one loan may be repaid if the combined repayments do not exceed $10,000. Receipt of this incentive will require a three-year service agreement.

Additional information

Any Offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive U.S. Office of Personnel Management guidance and U.S. Office of Management and Budget plans and policies concerning hiring. These authorities are subject to change.

Due Weight
Due weight will be given to performance appraisals and incentive awards in merit promotion selection decisions in accordance with 5 CFR 335.103(b)(3).

E-Verify
DHS uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.

Fair Chance Act
The Fair Chance to Compete for Jobs Act prohibits the Department of Homeland Security and its Components from requesting an applicant's criminal history record before that individual receives a conditional offer of employment. In accordance with 5 U.S. Code § 9202(c) and 5 C.F.R § 920.201 certain positions are exempt from the provisions of the Fair Chance to Compete Act. Applicants who believe they have been subjected to a violation of the Fair Chance to Compete for Jobs Act, may submit a written complaint to daniel.t.benton@uscg.mil.

Suitability Statement
If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application, prior to entry on duty. False statements on any part of the application may result in withdrawal of offer of employment, dismissal after beginning work, fine, or imprisonment.

Shared Certificates Statement
Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions.

Special Employment Consideration
The Department of Homeland Security encourages persons with disabilities to apply, to include persons with intellectual, severe physical or psychiatric disabilities, as defined by 5 CFR 213.3102(u), and or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR 315.707. Veterans, Peace Corps, VISTA volunteers, and persons with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility for non-competitive appointment and to understand the required documentation, click on the links above or contact the servicing Human Resources Office listed at the bottom of this announcement.

Recruitment incentives may be authorized.

If you need a reasonable accommodation for the application and hiring process, please contact daniel.t.benton@uscg.mil. Decisions on granting reasonable accommodation will be made on a case-by-case basis. Visit Reasonable Accommodation

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your resume, optional cover letter and supporting documentation will be reviewed to determine if you meet the minimum qualifications for the position. If you meet the minimum qualifications stated in the job opportunity announcement, we will compare your resume, optional cover letter and supporting documentation to your responses on the scored occupational questionnaire (True/False, Yes/No, Multiple Choice questions). Your resume and/or optional cover letter must support your responses to the scored occupational questionnaire, or you may be rated ineligible . The best qualified candidates will be identified for referral to the hiring manager and may be invited for an interview.

The assessment questionnaire is designed to measure your ability in the following competencies:

  • Customer Service
  • Database Management Systems
  • Systems Integration
  • Technical Problem Solving
  • Telecommunications


To preview the announcement questionnaire, click here: https://apply.usastaffing.gov/ViewQuestionnaire/12764933

Veterans Employment Opportunities Act (VEOA): To be eligible for a VEOA appointment, the veteran must be 1) be a preference eligible; or 2) be a veteran separated after 3 or more years of continuous active service performed under honorable conditions. In addition, you must submit the supporting documents listed under the required documents section of this announcement. (Note: Veteran's preference does not apply under Merit Promotion procedures. View VEOA information on Feds Hire Vets.

Career Transition Assistance Plan (CTAP) and Interagency Career Transition Assistance Plan (ICTAP) documentation.CTAP and ICTAP Eligibles: CTAP candidates will be eligible for selection priority if it is determined that they have exceeded the minimum qualifications for the position. If you are a Federal employee in the competitive service and your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority for this position. Individuals must be well-qualified by attaining at least a rating of 85 out of 100. Information about CTAP and ICTAP eligibility is on the Office of Personnel Management's Career Transition Resources website at: https://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/ctap_guideline.pdf

Required Documents

Resume showing relevant work/volunteer experience, education, and training. Include the start and end dates (from month/date/year to month/date/year) and the number of hours per week worked/volunteered. What to include in my resume

SF-50, Notification of Personnel Action (if applicable for Time in Grade and/or Eligibility):

  • You must submit a copy of your most recent SF-50(s) that verify your eligibility for consideration as a current or former federal applicant; and
  • Your SF-50 must verify your highest competitive grade, time-in-grade, your current promotion potential or full performance level and proof of permanent appointment if applying based on an interchange agreement. DO NOT submit an award SF-50 or pay adjustment SF-50 as these often do not verify grade or eligibility.
  • For consideration for a promotion, Box 4 of the SF-50 must show a date that is at least 52 weeks prior to the job announcement closing. Recommend submitting your last promotion SF-50 or within-grade increase SF-50.

Veterans' preference documentation (Member Copy 4 of DD-214, Revised October 2013 SF-15 https://www.opm.gov/forms/pdf_fill/sf15.pdf and VA letter, if applicable. NOTE: The revised October 2013 SF-15 is the latest copy and all others are not usable. Please see Feds Hire Vets for detail.

  • Veterans claiming 5 point veterans' preference must submit legible Member 4 Copy DD214(s) indicating Character of Service.
  • 30% Disabled Veterans must submit their Member Copy 4 DD-214(s), which includes Character of Service, and VA Disability Letter with percentage of disability OR documentation of disability determination from a branch of the Armed Forces which reflects a compensable service-connected disability of 30% or more.
  • Other 10 point Preference Eligibles must submit applicable Member Copy 4 DD-214(s), which includes Character of Service, and provide documentation of 10 point preference described on the back of the SF-15.
  • If you are a current active duty military member who does not have a DD214 and is claiming eligibility under the Veterans Opportunity to Work (VOW) Act, you must submit certification from the Armed Forces indicating you will be discharged/released under honorable conditions from active duty within 120 days from the date you submit your certification as part of your application for this announcement. See the "How to Apply" section of this announcement for information on specific requirements for VOW certifications.

Schedule A documentation, if applicable. Note: Coast Guard welcomes and encourages applications from persons with disabilities. Qualified applicants with disabilities may be eligible for special hire, non-competitive appointment under Schedule A eligibility.

Military Spouses (if applicable) - You MUST submit verification of the marriage to the service member (i.e., a marriage license or other legal documentation verifying marriage) AND: (1) a copy of your spouse's active military orders; OR (2) verification of your spouse's 100% service-connected disability (VA Letter and/or DD-214); OR (3) verification of the service member's death while on active duty (DD-1300/Death Certificate). You are not eligible if you were not married to the veteran at the time of death or have since remarried.

Interchange Agreement with Other Merit Systems Eligible: Documentation of eligibility as listed in each individual interchange agreement.

Other noncompetitive or special appointing authorities (e.g., Peace Corps, VISTA, Public Land Corp, Military Spouse, VRA, 30% Disabled Veterans, Certain Former Overseas Employees, Foreign Service, etc.) must provide substantiating documentation as required.

Any other supporting documentation required for verification as described in the announcement.

Political Appointees: OPM must authorize employment offers for former or current Political Appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C or Non-Career SES employee in the Executive Branch, you must disclose this information. Submit proof of your former or current status, such as your SF-50. Please see here.

CTAP applicants MUST submit the following documents: A copy of your RIF separation notice, a copy of your latest performance appraisal including your rating, a copy of your most recent SF-50 "Notification of Personnel Action", noting your current position, grade level, and duty location, any documentation from your agency that shows your current promotion potential.

ICTAP applicants MUST submit the following documents: A copy of your RIF separation notice, and a copy of your most recent SF-50 "Notification of Personnel Action" noting your current position, grade level, and duty location, a copy of your latest performance appraisal including your rating, any documentation from your agency that shows your current promotion potential. View information about ICTAP eligibility on OPM's Career Transition Resources website.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

To begin your online application, click "Apply Online" to create a USAJOBS account and follow the prompts or log in to your existing account. Your application packet must include a completed assessment questionnaire, a resume, and any applicable and or required supporting documentation. Please see the "Required Documents" section below for additional information. All application materials, including transcripts, must be in English. We encourage you to apply online.

Applications and supporting documentation will not be accepted by mail or email. The address below is for inquiries only. You may apply more than once, but the most recent application is the only one that will be used. You must submit your resume, your online questionnaire, and any supporting documents by 11:59 PM eastern standard time on 07/15/2025.

It is your responsibility to verify that any information entered or uploaded is received and is accurate. Human Resources will not modify or change any part of your application. Determining your eligibility and qualifications is dependent on the supporting documentation and information provided, which may impact your referral for further consideration. If a document is not legible, you will not be able to view it in your application.

To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.

If claiming eligibility under the VOW Act: The VOW Act requires Federal agencies to treat active duty service member as veterans, disabled veterans, and preference eligibles, when they submit, at the time they apply for a Federal job, a "certification" of active service in lieu of a DD214. In order to be considered under the VOW Act, the certification must specify that the service member is expected to be discharged or released from active duty under honorable conditions not later than 120 days after the date the certification is submitted with your application package for this job announcement. The certification must be on letterhead from the appropriate military branch and include the following information: military dates of service and expected discharge or release date, character of service, military rank, type of discharge, and date when terminal leave will begin. Certifications must be signed by, or by direction of military members' military personnel offices, unit commanders or higher headquarters. Agencies are required to verify a qualifying separation from military service prior to appointment, through the DD214 or other appropriate documentation. Your preference and/or appointment eligibility will be verified prior to appointment.

If you are unable to apply online, you must request an alternative application which is available from the Human Resources Office. Please contact Daniel Benton at daniel.t.benton@uscg.mil to obtain an alternative application.

Agency contact information

Daniel Benton

Next steps

Once you submit your application, we will assess your experience and training, identify the best-qualified applicants, and refer those applications to the hiring manager for further consideration and interviews. We will notify you by email after each of these steps has been completed. Your status will also be updated on USAJOBS throughout the process. To check your status, log on to your USAJOBS account, click on "Application Status," and then click "More Information." We expect to make a job offer within 60 days after the deadline for applications. If you are selected, we will conduct a suitability/security background investigation. View more information on applying for federal employment.

Recruitment Incentive: Selectee(s) for this position who are newly appointed to a permanent position are authorized to receive a one-time recruitment incentive of 10% of the salary, including locality for this position. Receipt of the bonus will require a 12-month service agreement.

Relocation Incentive: Selectee(s) for this position who are current federal employees on permanent appointments who would be moving outside of the current commuting area of their current position to accept this position are authorized to receive a one-time relocation bonus of 10% of the salary including locality for this position. Receipt of the bonus will require a 12-month service agreement. The employee must establish a residence in the new geographic area prior to payment.

Student Loan Incentive: Selectee(s) for this position who are newly appointed to a permanent or term position may be eligible for student loan repayment up to $10,000 (pre-tax) for one calendar year. More than one loan may be repaid if the combined repayments do not exceed $10,000. Receipt of this incentive will require a three-year service agreement.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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