IT PROGRAM MANAGER

Department of Veterans Affairs

Deputy Assistant Secretary for Information and Technology

Office of Information Technology End User Services (EUS)

Summary

The incumbent will serve as an Information Technology (IT) IT Services Category Manager within the Department of Veteran Affairs' Office of Information Technology (OIT), End User Services (EUS), End User Operations (EUO), and is responsible for IT Services Management activities for OIT.

This job is open to

The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Career transition (CTAP, ICTAP, RPL)

Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants.

Clarification from the agency

This job is open to the Public and CTAP/ICTAP eligibles. ALL US CITIZENS DIRECT HIRE AUTHORITY: This position is being filled using Direct-Hire Authority (5 CFR 337.205) for this occupation.

Duties

Will serve as an expert in the enterprise IT Services management program and works closely with agency, government, and industry stakeholders to develop effective category management cost reduction strategies. Will implement agency-wide implementations of modern IT Services for category management information systems and uses industry and governmental best practices to capture savings and reduce cost to provide data driven, effective guidance and support for customer management decisions.

Major Duties:

Coordinates enterprise-wide IT Services Category Management program, and provides oversight and guidance to district staff for the identification, cataloging, procurement, maintenance, quality, assurance, and disposal of IT products and services.
Interprets policies for programmatic impact and develops and/or revises programmatic policy, regulatory guidelines, or requirements ensuring all processes and guidance adhere to End User Operations and information security policy, principles, and practices.
Assesses, analyzes, evaluates, revises, and implements new category management systems, processes, or control measures.
Oversees and implements engineering, implementation, evaluation and continuous improvement of processes and technology in accordance with management priorities and objectives.
Monitors project time lines to ensure that deadlines are met. Analyzes and resolves complex issues and conflicting priorities for IT resources. Serves on committees as requested.
Develops new policy, programs, structures, and plans; and participates in the development of modernization activities and will drive implementation of an IT Infrastructure Library (ITIL) framework within OIT.
Ensures the rigorous application of information security/information assurance policies, principles, and practices in the delivery of planning and management services.
Manages and executes processes for IT Services and IT Security customer and vendor requests. Reviews and ensures IT Services and IT Security management and IT coordination services, guidance and support are aligned with customer needs.
Ensures implementation of well-defined and effective processes for category management services. Engages in a continuous cycle of evaluating and modifying processes to ensure efficient and effective service delivery.
Assists in creating complex management plans and develops guidelines and standards regarding implementation. Ensures program tasks are accomplished in accordance with pertinent government regulations such as Federal IT Acquisition Reform Act (FITARA) and Federal Acquisition Regulations. Reviews, evaluates, and implements category management program changes that comply with GAO recommendations, OMB guidance and IG findings.
The incumbent monitors the status and effectiveness of IT Inventory control by identifying, analyzing, and resolving Lifecycle management problems. The incumbent reviews and analyzes operational reports and plans, work schedule, planned requirements, and other data to determine and advise on compatibility of planned IT Inventory control programs.
Ensures appropriate documentation is developed to substantiate plans and procurements, and to ensure usability and effectiveness of processes and technology once implemented.

***Additional duties may be required, within scope of the position description.***

This position is primarily aligned to the following NICE Cybersecurity Workforce Framework work roles of Cybersecurity Code: 801-Program Manager.

Position Description/PD#: IT PROGRAM MANAGER/PD17704A
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not Required
Travel Required: Occasional travel may be required, as needed, for this position-25% or less.
Work Schedule: Monday-Friday; 8:00AM to 4:30PM EST. Tour of duty may be subject to change based on organizational needs.
Compressed/Flexible: As determined by the Agency Policy.
Telework: (AdHoc) Authorized at Manager's discretion.
Virtual/Remote: This is NOT a virtual, NOR a remote position.

Physical Demands: The work is sedentary. Some work may require walking and standing in conjunction with travel and attendance at meetings and conferences away from the work site. Some employees may carry items (up to 50lbs), or drive a motor vehicle. Beyond conventional office work, the conduct of facility-level audits requires regular and recurring physical exertion, such as extended periods of standing, walking, bending, stooping, reaching, and similar activities during inventory records validation.

Working Conditions: Work is performed in a typical computer operations environment. Rooms are well-lighted, heated, and air-conditioned office spaces, with moderate noise from common office equipment. Some employees may occasionally be exposed to uncomfortable conditions in such places as research and production facilities

Requirements

Conditions of employment

You must be a U.S. Citizen to apply for this job
Selective Service Registration is required for males born after 12/31/1959
Selectee is subject to background/suitability investigation
Selected applicant will be required to complete an online onboarding process
This position is subject to pre-employment and random drug testing.
Complete the initial online assessment.
Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:
- your performance and conduct;
- the needs and interests of the agency;
- whether your continued employment would advance organizational goals of the agency or the Government; and
- whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period , your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

This job opportunity announcement may be used to fill additional vacancies.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/14/2026.

Minimum Qualifications Requirements

Basic Requirements Experience:Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. For all positions individuals must have IT-related experience demonstrating each of the five competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.

Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

-AND-

Specialized Experience for GS-14: You must have one year of specialized experience equivalent to at least the next lower grade GS-13 in the normal line of progression for the occupation in the organization. Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT.

Specialized experience for this position is defined as: Experience managing IT programs and service delivery; overseeing system implementation, operations, and customer support; ensuring IT security and compliance; analyzing and resolving complex technical issues; developing policies and performance metrics and leading staff through work assignment, performance management, and program execution.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

EDUCATIONAL SUBSTITUTION: There is no educational substitution for this position, at this grade level.

Additional information

This job opportunity announcement may be used to fill additional vacancies.

This is not a remote position. OIT has multiple worksites at various duty locations, and the individual(s) selected may be assigned to any federal government work site. This announcement will NOT be used for changing duty locations. If selected, and you are a current VA employee, and not on an approved exemption, you will continue to report to your current duty location.

If selected you will be required to report to one of the following locations:

Albany, NY
Arlington, TX
Atlanta, GA
Austin, TX
Baltimore, MD
Bedford, MA
Boston, MA
Chicago, IL
Cleveland, OH
Dallas, TX
Denver, CO
Detroit, MI
Eatontown, NJ
Hines, IL
Houston, TX
Little Rock, AR
Long Beach, CA
Los Angeles, CA
Martinsburg, WV
Miami, FL
Minneapolis, MN
Nashville, TN
Oakland, CA
Orlando, FL
Philadelphia, PA
Phoenix, AZ
Pittsburgh, PA
Salt Lake City, UT
San Antonio, TX
San Francisco, CA
Seattle, WA
Shepherdstown, WV
St. Louis, MO
St. Petersburg, FL
Tampa, FL
Washington, DC

If space is not immediately available a temporary exception to telework may be granted. If/when workspace is identified, the employee is expected to report to their assigned duty location.

A selectee receiving a first appointment to the Federal Government (Civil Service) is entitled only to the lowest step of the grade for which selected. The display of a salary range on this vacancy shall not be construed as granting an entitlement to a higher rate of pay.

Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

Accountability
Attention to Detail
Customer Service
Decision Making
Flexibility
Influencing/Negotiating
Integrity/Honesty
Interpersonal Skills
Learning
Reading Comprehension
Reasoning
Self-Management
Stress Tolerance
Teamwork

The USA Hire Assessment includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration.
Cheating on an assessment may also result in your removal from consideration. In order to be considered for this position, you must complete all required steps in the process.
During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.

Resumes must be legible so they can be reviewed for eligibility, minimum qualifications and other position requirements listed in the job announcement. Your resume must include your name, contact phone number and contact email address,and must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. We recommend using a sans-serif font size like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume. The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Required Documents

To apply for this position, you must provide a complete Application Package which includes:

Resume

How to Apply

Please read the entire announcement and all the instructions before you begin an application. To apply and be considered for this position, you must complete all required questionnaires, assessments and submit all required documentation as specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. The application process is as follows:

To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents.
Answer the questions presented in the application and attach all necessary supporting documentation.
Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date, 10/14/2026.
If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice.
Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials.
Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended.
Set aside at least 3 hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link.
Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused.

Assessment Update Policy: Please be advised that once your application is submitted, the assessment responses cannot be revised or updated. The numerical rating (score) from your initial submission will be final and used for all rating purposes.

To view the announcement status or your application status: https://www.usajobs.gov/Help/howto/application/status/.Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application.

All required documents must be uploaded at the time you submit your application. The system supports only one submission. Applicants will not be able to edit their application or upload additional documents once it has been submitted.Applications that are incomplete-including those missing required documentation-will not be considered. Applicants are responsible for reviewing the Required Documents section and ensuring all mandatory materials are included prior to submission.

Note: Applicants will not be contacted for missing information. It is the applicant's responsibility to provide all documentation necessary to determine qualification and eligibility.

Visit the USA Hire Applicant Resource Center for practice assessments and assessment preparation resources at: https://support-usahire.opm.gov/hc/en-us

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://help.usastaffing.gov/Apply/index.php?title=Reasonable_Accommodations_for_USA_Hire

Agency contact information

Recruitment Team One D

Email: vaoitopshr-randpteam1d@va.gov

Address: DAS for Information Technology - 103
810 Vermont Ave. NW
Washington, DC 20240
US

Next steps

Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required assessments and documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued, and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

IT PROGRAM MANAGER Job in Location Negotiable After Selection