Your resume must demonstrate at least one year of information technology related experience in the federal service or private or public sector demonstrating the following four competencies, as defined:
1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. IT-related experience demonstrating this competency include: Developing policies and procedures to minimize system vulnerabilities, to prevent and defend against unauthorized access to systems, networks, and data.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. IT-related experience demonstrating this competency include: Coordinating with technical and acquisition personnel and providers to ensure development, production, and fielding of highly effective systems to meet IT requirements.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. IT-related experience demonstrating this competency include: makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. IT related experience demonstrating this competency include: Serving as expert in the field of IT project management, providing advice, consultation, and guidance to top management officials regarding all aspect of IT security and integration of operational programs.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. IT-related experience demonstrating this competency include: Analyzing technical, financial and programmatic implications of potential IT project plans to ensure compatibility with IT architecture, standards and strategies.
In addition to having experience demonstrating the four competencies above, you must have one year of specialized experience equivalent to the next lower grade level (
GS-12) or pay band in the federal service or equivalent experience in the private or public sector performing the following duties(1) Develop, manage and executes the Information Management and Information Technology (IM/IT) budget and tracks the various fund sources(2) Identify and analyze customer requirements; design or conduct analytical studies, and provide cost-benefit analyses(3) Evaluate, monitor, or ensure compliance with financial laws, regulations, policies, or procedures; purchase or contract for IT services, equipment, products, and supplies(4) Establish priorities for IM/IT investments based on functional needs, resource limitations, command expectations, and staff capabilities; and builds business case analysis
Additional qualification information can be found from the following Office of Personnel Management website:
https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.