For all 2210 positions, individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.
- Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
- Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
- Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
- Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
GS-09: In addition, your resume must also demonstrate at least one year of specialized experience at or equivalent to the GS-07 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate performing most or all of the following: 1) Creating and maintaining portal structure and hierarchy of organizational areas and sites; 2) Creating user access for internal and external customers; 3) Assisting users in the creation and management of community sites; 4) Assisting users in migrating and loading content from other systems or legacy SharePoint sites; 5) Designing and programming user-friendly SharePoint portal interfaces and structures, ensuring ease of navigation through all websites and user interfaces; 6) Developing and managing all areas of online content that supports an organization; 7) Monitoring, developing and implementing plans, policies, programs, and processes to enhance the value of data and information assets.
GS-07: In addition, your resume must also demonstrate at least one year of specialized experience at or equivalent to the GS-05 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate performing most or all of the following: 1) Assisting with IT duties related to creating or maintaining portal structure or websites; 2) Assisting with IT user access duties; 3) Assisting users in the creation or management of community sites; 4) Assisting users in migrating and loading content from web systems 5) Participating with designing and programming user-friendly website interfaces and structures, ensuring ease of navigation through all websites and user interfaces;
Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/0300/gs-2210-information-technology-management-series/
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.