Summary
THIS IS A NATIONAL GUARD TITLE 32 INDEFINITE EXCEPTED SERVICE POSITION.
This National Guard position is for a IT SPECIALIST (CUSTOMER SUPPORT), Position Description Number D2525P02/D2526P02 and is part of the CO JFHQ G6, National Guard.
This job is open to
National Guard and reserves
Current members, those who want to join or transitioning military members.
Clarification from the agency
Open to current Federal Technicians with the CO JFHQ G6.
Duties
GS-09: This is a trainee position located in a State National Guard Headquarters in the G6. This trainee position is classified at less than the full performance level for recruitment and training purposes. The next higher/target level for this career ladder assignment is Information Technology Specialist (CUSTSPT), GS-2210-11, PD D2526P01. Assignments are progressively more difficult until the full performance level of GS-2210-11 is reached. Supervisory requirements are progressively less detailed as the incumbent gains more experience. Must complete at least 12 months of specialized work experiences at this grade to successfully achieve the GS-2210-11 competency. The GS-2210-09 position task assignments become progressively more difficult until the target level GS-2210-11 is reached. Performs the basic duties and has the basic responsibilities as described in the GS-2210-11 position description; however, detailed assistance, guidance, and support from the supervisors and co-workers are provided, as required, until statutory and performance requirements for advancement to the next higher level are met. Receives formal and/or on-the-job instructions designed to familiarize incumbent with the functions and operations of the program area and work responsibility. Incumbent is provided practical experience in the application of related knowledge and applies professional and/or management theory, principles, and practices to complete the assigned work. Performs other duties as assigned.
Incumbent is considered eligible for non-competitive promotion to target position upon meeting time-in-grade restrictions and the following requirements: (1) Incumbent demonstrates ability to perform at target grade level; (2) Higher level work exists at target grade level; (3) Increased responsibilities are assigned; (4) Supervisor recommends promotion; (5) Incumbent completes all required training and conditions of employment, and (6) Incumbent completes all regulatory requirements for career ladder promotions. Consequently, promotion is not guaranteed.
GS-11: This position works in the customer support service desk section. Addresses problems; installs, configures, troubleshoots, and provides maintenance and training in response to customer requirements or inquiries (e.g., tiered-level customer support). Provides support and guidance on installing, and operating personal computers, peripheral equipment, and associated software. Receives requests for resolution of hardware or software problems that may require in-depth research. Updates hardware and software architecture databases to reflect installations, turn-ins, and changes in reportable software. Performs other duties as assigned.
Requirements
Conditions of employment
- May convert to Permanent without further competition.
- Selectee will be required to wear the military uniform.
- Must be a current Federal Technician with the CO JFHQ G6.
- Must hold the grade of E-1 thru O-2 or W-1 thru W-5.
- Submit all required documentation.
Qualifications
Military Grades: E-1 thru O-2 or W-1 thru W-5
1. Specialized experience will be used to determine qualifications for the announced position.
2. An applicant's RESUME must provide, in detail, how they meet each specialized experience listed below.
3. It must be documented with "from (mm/yy)" and "to (mm/yy)" dates and description of the specialized experience.
DO NOT copy each bullet listed below word for word and place into your resume; you must describe your personal experience as it pertains to each bullet.
You will be immediately disqualified if you fail to include specialized experience in your resume.
GS-09: Must have at least 12 months of Specialized Experience in each of the following:
1. Experience receiving, maintaining, and issuing data storage media for computer operations.
2. Experience in scheduling the use of computer time for program processing.
3. Experience collecting and sequentially staging input media with associated program instructions for processing.
4. Experience in at least one programming language.
5. Experience interviewing subject-matter personnel to get facts regarding work processes and synthesizing the resulting data into charts showing information flow.
6. Experience in analysis of the interrelationship of pertinent components of the system.
7. Experience planning the sequence of actions necessary to accomplish the assignment.
8. Experience scheduling the sequence of programs to be processed by computers where alternatives had to be weighed with a view to production efficiency.
GS-11: Must have at least 12 months of Specialized Experience in each of the following:
1. Experience that approaches techniques and requirements appropriate to an assigned computer applications area or computer specialty area in an organization.
2. Experience planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls.
3. Experience that required adaptations of guidelines or precedents to meet the needs of the assignment.
4. Experience preparing documentation on cost/benefit studies where is involved summarizing the material and organizing it in a logical fashion.
Education
Education cannot be substituted for Specialized Experience for this position.
Additional information
If you are a male applicant who was born after 12/31/1959 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency (Register | Selective Service System : Selective Service System (sss.gov)).
1. If you would like to inquire about joining the Colorado Army National Guard, please contact (720) 250-1351.
2. PCS funds are not available (unless otherwise stated).
3. Be advised that if selected for a military technician position where membership in a reserve component is a condition of employment, your bonus may be terminated and may or may not be subject to recoupment. Questions pertaining to recoupment may be directed to the State Incentives manager at (720) 250-1337.
4. AGR positions are not announced/applied for on USA Jobs. Contact your respective AGR offices for instructions on how to apply for AGR positions.
5. A security clearance may be required for this position. Please contact the selecting supervisor or state security manager with questions regarding clearances. (Failure to obtain/maintain a security clearance may be grounds for termination from the Technician program.)
6. This position may be contingent on the vacancy of the incumbent even if not otherwise stated in this announcement. Please contact the HRO with any questions regarding hiring dates.
7. Per ARNG-HRH Policy Memorandum #10-39, mandatory Full Time Staff (FTS) training is required within a year of hire as a condition of employment in vacancy announcements for both Technician and Active Guard Reserve positions. Failure of new FTS personnel to complete NGB prescribed courses at PEC within the first year of employment may be cause for reassignment to other full-time positions or termination of their employment.
8. We use E-Verify to verify the identity and employment eligibility of all persons hired.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Once the announcement has closed, your resume and supporting documentation will be used to determine if you meet the qualifications listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared to your responses on the assessment questionnaire to determine your level of experience. If you are found to be a minimally qualified candidate, you will be referred to the selecting official for employment consideration.
Required Documents
Failure to submit the required documents will be grounds for disqualification without further review
REQUIRED:A current Resume that is two pages or less, providing name, military rank, and email
REQUIRED: Specialized experience documented in your resume with mm/yy to mm/yy format
REQUIRED: Current non-award SF50 showing status
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
To apply for this position, you must complete the online application/Occupational Questionnaire and submit the documentation specified in the Required Documents section below. To view the Occupational Questionnaire, click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12842051
A complete application package must be submitted by 11:59 PM (EST) on the closing date of the announcement to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
Follow the prompts to select your resume and/or other supporting documents to be included with your application package. Resumes must be two pages or less as required by the Merit Hiring Plan. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
Next steps
Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated by the Human Resources Office to determine your eligibility for the position. After the evaluation is complete, you will receive another notification regarding the status of your application.