Clarification from the agency

CAT 8 US CITIZENS

As a IT SPECIALIST (CUSTSPT), GS-2210-11, you will:

• Troubleshoot and diagnose system failures to isolate source of problems
• Assist in solving problems associated with delivery of hardware and software orders
• Provide customer technical assistance and support for all users
• Identify and document system requirements for specific needs of customers
• Manage system user accounts, reset system passwords, and resolve firewall issues
• Work with technical support personnel in resolving problems

Conditions of employment

NATIONAL GUARD MEMBERSHIP IS NOT REQUIRED

AREAS OF CONSIDERATION: US Citizens

NOTE: If the individual selected is currently on a Title 10 or Title 32 tour no action can be taken until he/she is released from tour

FEDERAL EMPLOYMENT REQUIREMENTS:

• Males born after 31 December 1959 must be registered for Selective Service.
• Federal employment suitability as determined by a background investigation.
• May be required to successfully complete a probationary period
• Participation in direct deposit is mandatory

SECURITY CLEARANCE: Selectee has one (1) year of employment to obtain an Active Secret Security Clearance.

NOTE: Selectee must obtain the CompTia Security+ Certification within one (1) year of employment in accordance with DOD INSTRUCTION 8570.01-M.

Qualifications

GENERAL EXPERIENCE:
Must have the following experiences:

• Data processing functions
• Applying general management principles
• Automating work processes
• Using computers
• Operating computer programs and systems

SPECIALIZED EXPERIENCE:
Must have 36 months of the following experiences:

• Applying computer application techniques
• Planning the sequence of actions necessary to accomplish an assignment
• Coordinating with others outside the organizational unit
• Developing project controls
• Adapting guidelines or precedents to meet the needs of the assignment
• Preparing documentation on cost/benefit studies
• Summarizing and organizing material and organizing

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Once the announcement has closed, your resume and supporting documentation will be used to determine if you meet the qualifications listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared to your responses on the assessment questionnaire to determine your level of experience. If you rate yourself higher than is supported by your application package, your responses may be adjusted and/or you may be excluded from consideration for this position. If you are found to be among the top qualified candidates, you will be referred to the selecting official for employment consideration.

Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):

Data and Content Management, Hardware, and Operating Systems

Veterans' Preference

Preference eligibility for veterans in Federal employment is defined in section 2108 of title 5, United States Code, and applies to new appointments in both the competitive and excepted service. While veterans' preference does not guarantee veterans a job and does not apply to appointments under merit promotion procedures or internal agency actions such as promotions, transfers, reassignments and reinstatements, it does provide a very useful tool in the application process for qualified candidates.

If you are claiming veteran's preference, you MUST submit the appropriate supporting documentation. Failure to do so WILL result in the loss of veteran's preference.

10-point preference eligible: An individual who served at any time and has a service connected disability or has received a Purple Heart, and survivors or spouses of certain veterans.

5-point preference eligible: An individual with active duty service during certain time periods (180 consecutive days during a war) or between 9/11/01 and 8/31/10, or who received an armed forces expeditionary or campaign medal.

0-point preference eligible: An individual who is released or discharged from a period of active duty from the armed forces, after August 29, 2008, by reason of a "sole survivorship discharge."

In addition, only veterans discharged or released from active duty in the armed forces under honorable conditions (or, more recently, active duty members who certify through official documentation that they are expected to be honorably discharged or released within 120 days) are eligible for veterans' preference. Retired members of the armed forces are not included in the definition of preference eligible unless they are a disabled veteran or they retired below the rank of major or its equivalent.

Please read these instructions carefully before submitting your application. Failure to submit all required documents by the closing date/time of this vacancy announcement will result in disqualification. Please review your application thoroughly prior to final submission to ensure all required documents are included. Uploading documents to USAJOBS does not automatically ensure their inclusion with your application in our system. You must verify that all documents are present within your application package before submitting.

To apply for this position, you must submit a complete Application Package, including the following:

1. Resume: Your resume may not exceed two pages and must include:

• Your full name, current address, civilian email address, and telephone number.

• Detailed work history, including job title, employer's name and address, supervisor's name and phone number, dates of employment (MM/YY), hours worked per week, and a comprehensive description of your duties and accomplishments.

• Evidence supporting your eligibility and qualification claims. You are required to document this information within your resume.

• If qualifying based on related unpaid experience (e.g., volunteer service), provide hours worked per week and beginning/ending dates (MM/DD/YYYY to MM/DD/YYYY).

• For Federal service, include the series and grade of each position held.

• Please be clear and specific. We will not make assumptions regarding your experience. Your resume must contain sufficiently detailed information to allow for a qualification determination.

Example:

$65,000 per year; 40 hours per week, January 2010 - July 2019 or January 2006 - Present… followed by a detailed description of your experience and qualifications.

Important Notes Regarding Resumes:

• Incomplete resumes will not be considered.

• If you submit multiple resumes, only the most recently uploaded resume will be reviewed.

• Do not copy and paste the job description or qualifications into your resume. Doing so will result in disqualification for plagiarism.

2. SF50 (if applicable): Prior/current Federal employees are required to submit their most recent (non-award) SF50. The SF-50 must reflect the highest grade and step held in Federal Service that demonstrates one year time-in-grade.

3. Proof of Required Credentials (if applicable): Submit proof of certification, license, clearance certificate, SRB, ORB, RIP, and unofficial transcripts (with credit hours and degree completion status) for all requisite certification requirements as outlined in this job opportunity announcement. If you are in the military (any service or component), you must submit proof (separate from your resume) verifying your current membership and rank/grade.

4. Veterans' Preference Documentation (if applicable): Submit supporting documentation for all Veterans' Preference claims, such as DD-214, SF-15, and medical information.

• Important: If claiming Veterans' Preference, you MUST submit the appropriate documentation. Failure to do so WILL result in the loss of your preference.

  • 10-Point Veterans' Preference: Submit a signed SF-15, "Application for 10-Point Veterans' Preference," plus required supporting documentation.

  • 5-Point Veterans' Preference: Submit a copy of your DD-214, including Character of Service (usually Member-4 copy). Active duty personnel may submit a certification from their branch of service confirming expected discharge/release under honorable conditions within 120 days, including terminal leave start date, rank, and dates of service.

Resources for Veterans' Preference:

• https://www.fedshirevets.gov/job-seekers/veterans-preference/#content

• https://www.dol.gov/elaws/vets/

Important Reminders:

• It is your responsibility to verify that all information and documents are received, accurate, and submitted by the closing date. You can verify document processing prior to the announcement closing. Allow up to one hour for virus scans.

• Human Resources will not modify, change, or add anything to your application packet after the closing date.

• Human Resources will not disclose your qualification status.

• Incomplete application packages will not be considered.

Next steps