Clarification from the agency

Open to all qualified applicants in all Areas of Consideration listed below.

As a IT SPECIALIST (CUSTSPT), GS-2210-11, this position is located at an in the Air National Guard (ANG) wing, Mission Support Group, Base Communications Unit. This position is responsible for providing voice, data, wireless, Communications Focal Point (CFP) and information security services provided to the Wing, supported Geographically Separated Units, and Tenants. The incumbent specializes in one or more of the major information technology (IT) and/or communications systems/functions managed and maintained by the Unit - network infrastructure, wireless systems, voice systems, and CFP operations. The purpose of this position is to serve as a customer support specialist performing work involving analytical and evaluative duties related to classified and unclassified information technology networks and/or cyber system with primary knowledge requirements of information processing methodology, information technology, telecommunications systems, computer capabilities, processing techniques, IT trouble ticket management, and data communications.

1. Manages the assigned IT/communications environment with privileged access at the network level for the Wing, Geographically Separated Units (GSU), and Tenants. Plans, coordinates, installs, and continuously analyzes system design, hardware and software. Develops, recommends, and installs solutions and upgrades to ensure availability, integrity, efficiency, and reliability of all components of the assigned system. Provides Information Assurance systems support for all disciplines, ensuring the rigorous application of information security/information assurance policies, principles, and practices in the delivery of network services. Performs system audits to assess security parameters and performance of IA controls within the network environment Serves as a focal point for ensuring functionality and operability of the assigned IT/data systems/functions, voice and wireless systems to support mission requirements of Wing, Geographically Separated Units (GSU), and Tenants. Optimizes the functionality and performance of hardware and software systems and ensures availability, integrity, efficiency, and reliability of system/functional resources while managing the communications focal point coordination and workload distribution duties. Analyzes, manages, and directs installation of any new hardware or software introduced into the environment to ensure its compatibility with existing architecture, its reliability, and functionality in relation to the organization's business requirements. Runs tests to verify operability and functionality; analyzes hardware and software malfunctions to resolve physical and logical processing problems; and recommends acquisition of programs, process or equipment which will resolve operational problems. Provides on-going optimization and problem solving support; continually surveys system operation to identify potential systems problems which could lead to loss or serious interruption of service. (30%)

2. Provides customer technical assistance and support for all users. Provides ongoing technical support to customers to ensure proper functional use of equipment and programs and to preclude undue interruptions to IT and communications services. Works with customers to ensure efficient operations which support each units' requirements. Assists in solving problems associated with delivery of hardware and software orders. (25%)

3. Conducts feasibility studies to identify and analyze system failures and analyzes data to determine if trends exist which forecast the need for future replacement or modification of system hardware and software. Based upon the results of studies and the analyses of trends in usage and system problems, determines the feasibility of significant modifications vs. replacement to improve reliability. (25%)

5. Coordinates frequency needs with command level spectrum management office to maintain current allocations and obtain new authorizations. Secures operating authority, and ensures minimal interference by ANG radio frequency (RF) operations. Analyzes RF spectrum requirements and determine compatibility with other users considering transmitter and receiver specifications, antenna data, emission characteristics, and modes of radio wave propagation. Reviews and validates radio frequency allocations. Maintains frequency records and associated databases. (20%)

6. Performs other duties as assigned.

*The above description only mentions a limited amount of the position's official duties. For a full comprehensive document that covers all the duties of the position, please contact one of the Recruitment Specialists at the bottom of the announcement.

Conditions of employment

• Participation in direct deposit is mandatory.
• U.S. citizenship is required.
• This position is covered by the Domestic Violence Misdemeanor Amendment (30 Sep 96) of the Gun Control Act (Lautenberg Amendment) of 1968. An individual convicted of a qualifying crime of domestic violence may not perform the duties of this position.
• The duties of this job may significantly impact the environment. You are responsible to maintain awareness of your environmental responsibilities as dictated by legal and regulatory requirements, your organization, and its changing mission.
• Must be able to establish effective professional working relationships with coworkers and customers, contributing to a cooperative working environment and successful accomplishment of the mission.
• Federal employment suitability required and determined by a background investigation before appointment to position.
• May be required to successfully complete a probationary period.
• Must have a valid driver's license.
• Must be able to obtain/maintain the necessary security clearance for the position.
• May occasionally be required to work other than normal duty hours; shift work and/or overtime may be required.
• May be required to travel by car, in military and/or commercial aircraft, and by other means of transportation as appropriate to perform temporary duty assignments.
• THIS POSITION CONDUCTS IA FUNCTIONS. THE INCUMBENT SHALL COMPLY WITH THE REQUIREMENTS OF THE CERTIFICATION PROGRAM AND WILL BE REQUIRED TO OBTAIN AND MAINTAIN CERTIFICATION. CERTIFICATION REQUIREMENTS ARE OUTLINED IN DOD INSTRUCTION 8570.01-M
• This position is designated as Essential Personnel and may be subject to duty in preparation for, or in response to, a state emergency or disaster declaration. Head of Agency requests to exceed 14 days in a year must be approved.

Qualifications

AREAS OF CONSIDERATION:
Area 1: All on board permanent and indefinite T5 federal employees within the Oregon National Guard
Area 2: All on board permanent and indefinite T32 federal technicians within the Oregon National Guard
Area 3: All current non-permanent technicians/employees (T5 and T32) of the Oregon National Guard
Area 4: All current and former members of the Oregon National Guard (former members must provide documentation showing membership in the Oregon National Guard such as an NGB 22 or DD214)
Area 5: U.S. citizens

GENERAL AND SPECIALIZED EXPERIENCE REQUIREMENTS:
Work in this series includes managing, supervising, leading, administering, developing, delivering, and supporting information technology (IT) systems and services. This series covers only those positions for which the paramount requirement is knowledge of IT principles, concepts, and methods, e.g., data storage, software applications, networking.

Must have 1 year specialized experience equivalent to at least the next lower grade. Specialized experience includes experience, education, or training that approaches techniques and requirements appropriate to an assigned computer applications area or computer specialty area in an organization. Experience planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls. Experience that required adaptations of guidelines or precedents to meet the needs of the assignment. Experience preparing documentation on cost/benefit studies where is involved summarizing the material and organizing it in a logical fashion.

Experience must be IT related; For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.

Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Applicants who meet one of the DoD Priority Placement Program categories below are eligible to apply with this preference.

• Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible
• Priority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability Retirement
• Priority Placement Program, DoD Retained Grade

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Once the announcement has closed, your resume will be used to determine if you meet the qualifications listed on this announcement. Your supporting documentation will used to determine eligibility. Your rating will be based on both your entire application package as well as the responses to the assessment questionnaire. Please note that if, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and or experience, your category rating can and will be adjusted to more accurately reflect your abilities, or you may lose consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your eligibility. If you are found to be among the top qualified candidates, you will be referred to the selecting official for employment consideration.

In order to qualify for this position you must submit the following:

1. Detailed resume (2 page maximum) showing work schedule, hours worked per week, dates (format should include Month and Year) of employment and duties performed.
2. Transcripts, license, or certification that you meet the education requirements if necessary.

The following items may be submitted as supporting documentation:

Cover Letter, DD-214/ Statement of Service, Diploma/ GED, Disability Letter (Schedule A), Disability Letter (VA), License, OF-306, Form DD-369 Police Record Check, PCS Orders, Performance Appraisal, Professional Certification, Proof of Enrollment, Resume, Separation Notice (RIF), SF-15, SF-50/ Notification of Personnel Action, Supplemental Application, and Transcript

RESUME REMINDER: Your 2 page resume must include the following information for each job listed: Job title Duties (be as detailed as possible) Month & year start/end dates (e.g. June 2007 to April 2008) Full-time or part-time status (include hours worked per week) Series and Grade, if applicable, for all Federal positions you have held. Be sure that your resume clearly supports your responses to all of the questions in the assessment by addressing your work experience in detail. Resumes can be as many pages as needed to accurately reflect your experience. Recommended: Even though we do not require a specific resume format, your resume must be clear so that we are able to fully evaluate your qualifications. To ensure you receive appropriate consideration, please list the duties you performed under each individual job title. If we are unable to match your experiences with the positions held, you may lose consideration for this vacancy. We cannot make assumptions regarding your qualifications.

Applicants claiming Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible must submit the following documentation:

• Military Reserve and National Guard Technician PPP Self Certification Checklist (DD 3145-3)
• Termination SF-50 Separation stating that the applicant has Priority Placement Eligibility
• Notice of Separation confirming of eligibility.

Applicants claiming Priority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability Retirement must submit the following documentation:

• Military Reserve and Technician Disability PPP Self Certification Checklist (DD 3145-2)
• Termination SF-50 Separation stating that the applicant has Priority Placement Eligibility
• Notice of Separation confirming of eligibility.

Applicants claiming DOD Military Spouse preference must submit the following documentation:

• Marriage Certificate
• Spouses PCS Orders
• Military Spouse PPP Self Certification Checklist

Applicants claiming DoD Retained Grade preference must submit the following documentation:

• Retained Grade PPP Self Certification Checklist (DD3145-1)
• SF-50 effecting the placement in retained grade status, and
• A copy of the notification letter received (RIF or classification downgrade)

Next steps