Your resume must demonstrate
I have one year of information technology related experience in the federal service or private or public sector demonstrating the following four competencies, as defined:
1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. IT-related experience demonstrating this competency include: Participating in planned and unscheduled security inspections to include cybersecurity validations and command physical security inspections, ensuring cybersecurity incidents are reported and actions are taken in accordance with Incident Response Plan procedures.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. IT-related experience demonstrating this competency include: Coordinating with users to clarify requirements, obtain missing data, explain processing delays, discuss priority adjustment options, discuss alternative process methods and anticipated time of process completion.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. IT-related experience demonstrating this competency include: Providing user education and training in an individual or group setting, reporting status to the Command Information System Security Manager (CISSM), and providing annual training on topics such as data transfer procedures, incident response procedures, and command cybersecurity policies.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. IT-related experience demonstrating this competency include: Exercising proper judgement and timely decision-making skills, and performing IT review of new equipment prior to procurement.
In addition to my experience demonstrating the four competencies above, I have one year of specialized experience equivalent to the next lower grade level (GS-11/12) or pay band (DS-04) in the federal service or equivalent experience in the private or public sector in order to perform the duties of an IT Specialist (INFOSEC). Specialized experiences must include duties related to the following: (1) Utilizing computer systems and related cybersecurity software and hardware components; (2) Performing cyber security risk assessments, physical security assessments, user awareness training, and develop authorization documentation; (3) Managing cybersecurity for Enclave Zone B, C, and D laboratory configurations; and (4) Applying Risk Management Framework (RMF) process, and cybersecurity procedures/mitigations to mobile devices.
Additional qualification information can be found from the following Office of Personnel Management website:
https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.