Your resume must also demonstrate at least one year of specialized experience at or equivalent to the GS-11/12 grade level or DS-04 pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following:
1) Providing day-to-day operational support for Information Technology (IT) infrastructure;
2) Ensuring development, security, and operational testing requirements are met for assigned Information Technology (IT) systems;
3) Providing technical advice and guidance regarding the design, integration, installation, and support of state-of-the-art Information Technology (IT) systems; and
4) Monitoring systems/networks and assisting with resolving complex issues involving system/network software and hardware. Your experience must reflect skill in the following areas: attention to detail, customer service, oral communication, and problem solving.
Additional qualification information can be found from the following Office of Personnel Management website:
Information Technology (IT) Management Series 2210 (Alternative A)
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.