GENERAL EXPERIENCE: Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.
1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
SPECIALIZED EXPERIENCE: At least one year of specialized experience at the GS 11 level. This includes experience, education, or training that approaches techniques and requirements appropriate to an assigned computer applications area or computer specialty area in an organization. Experience planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls. Experience preparing documentation on cost/benefit studies where is involved summarizing the material and organizing it in a logical fashion. Knowledge of hardware, software, and operating systems; systems configuration and integration; maintenance, upgrades, and modifications. Extensive knowledge and skill in applying applicable policies, standards, directives, and operations manuals to perform systems analysis, evaluate approaches, offer advice, define alternative approaches, and coordinate requirements regarding the merits of proposed applications. Extensive knowledge of hardware, software, network operations functions, firewalls, packet switching communications protocols, and diagnostic tools to analyze difficult and complex system problems and provides resolutions. Knowledge of systems analysis, configuration management, and computer equipment requirements related to networks to assess vulnerabilities. Skill in evaluating innovative approaches in formulation of programs or systems specifications. Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate.
PLEASE READ THIS CAREFULLY AS THE FOLLOWING HAS CHANGED
Indiana National Guard (INNG) Federal Technicians will wait 36 months after being selected for a new position before applying for another position within the INNG. If you meet the requirements listed below, you will need to submit a signed Exception to Policy (ETP) memorandum with your application to be considered for the position. If you have questions about applicability, send an email explaining your situation to the HRO Staffing inbox listed below.
If you are a Tenure 0 Temporary employee (your position has a not-to-exceed date), you do not need an ETP memo.
If you became a new employee through a USAJobs announcement within the last 36 months, you will need an ETP memo.
If you received a promotion, reassignment, or grade reduction through a USAJobs announcement within the last 36 months, you will need an ETP memo.
If you require an ETP memorandum, you can download the template here: https://armyeitaas.sharepoint-mil.us/sites/NGIN-J1HR/SitePages/Technician-Staffing.aspx
The memorandum will be written by you, the employee, and signed by your supervisory chain up to the Director level. Directors and Supervisors will submit the signed memorandum for final review to the HRO Staffing inbox: ng.in.inarng.mbx.hro-staffing-section@army.mil
The Human Resources Officer (HRO) is the final approval for all ETP waivers. If approved, the memorandum will be returned to you and then submitted with your application.
Applicants who meet one of the DoD Priority Placement Program categories below are eligible to apply with this preference. (See Required Documents section):
- Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible
- Priority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability Retirement
- Priority Placement Program, DoD Retained Grade