IT SPECIALIST (INFOSEC) Job

Vacancy No. Q2-2025-0042 Department Technology Transformation Service
Salary $105,383.00 to $171,268.00 Grade 13 to 13
Perm/Temp Permanent FT/PT Full-time
Open Date 9/22/2025 Close Date 9/26/2025
Job Link Apply Online Who may apply Public
Locations:
Phoenix, AZLos Angeles, CASan Diego, CASan Francisco, CA


Summary

As an IT Specialist (INFOSEC)-Agency Official Title: Fraud Investigator, you will serve as a fraud investigator and perform analyses pursuant to investigations of identity fraud this includes identity fraud detection, mitigation, prevention controls, and investigative functions.

We are currently filling one vacancy, but additional vacancies may be filled as needed.

This job is open to

Clarification from the agency

This public notice is issued under Direct Hire Authority (DHA) to recruit talent to occupations for which there is a severe shortage of candidates or a critical hiring need. This means that we can hire any qualified candidate from this notice. About this DHA notice: -Current civil service employees will receive new appointments if selected under this DHA. -For information on DHA, please visit https://www.opm.gov/policy-data-oversight/hiring-information/direct-hire-authority/

Duties

Identity Fraud Investigations and Adjudication

  • Conducts complex investigations into potential and confirmed cases of identity fraud, account takeovers, and synthetic identity fraud. Utilizes various data sources and analytical tools to conduct case- and group-level investigations (ranging from single accounts to clusters of thousands).
  • Analyses and Investigations involve detecting and evaluating identity fraud and attempted identity fraud associated with federal IT systems and identification and collection of electronic evidence for use in tracing and identifying the source(s) of actual or attempted identity fraud.
  • Serves as an authority on a diverse range of highly technical and complex identity fraud analytics and investigations concepts, practices, and tools as well as more widespread information security, cybersecurity, and identity fraud issues impacting TTS software as a service applications.
  • Contributes to, updating, and maintaining information identity fraud investigations standard operating procedures; conducting fraud analytics functions in accordance with standard operating procedures and industry best practices; preparing and maintaining case notes; and conducting fraud investigations–to include interviewing subjects–in accordance with standard operating procedures and industry best practices.

Project Leadership

  • Plans, develops, and executes large scale identity fraud related cybersecurity and fraud investigations projects that transform the manner in which work is accomplished.
  • Provides expert technical advice, leadership, and direction on all assigned identity fraud analysis and investigations related initiatives for the improvement of associated program operations.
  • Implements new insights into IT identity fraud project analytics and investigations practices and operations and applies innovative cybersecurity and identity fraud solutions (i.e., IT software, applications, programs, and/or services) to implement new/cutting-edge program practices, procedures, and processes. Reviews projects for technical feasibility and adherence to project goals and objectives.

Cross-Functional Teamwork

  • Participates in cross-functional team work contributing to development of innovative identity fraud related cybersecurity and cloud-based data analytics processes and services.
  • Evaluates and makes recommendations for improvements to team practices, and ensures compliance with standards.

Relationship Management

  • Serves as a liaison establishing and maintaining mutual understanding and cooperation with high-ranking stakeholders within TTS and partner agencies to convey information regarding identity fraud related cybersecurity and cloud-based data analytics and fraud investigations activities.

Requirements

Conditions of Employment

  • US Citizenship or National (Residents of American Samoa and Swains Island)
  • Meet all eligibility requirements within 30 days of the closing date.
  • Register with Selective Service if you are a male born after 12/31/1959

If selected, you must meet the following conditions:

  • Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C or Non­Career SES employee in the Executive Branch, you must disclose this information to the HR Office. Failure to disclose this information could result in disciplinary action including removal from Federal Service.
  • Undergo and pass a background investigation (Tier 4 investigation level).
  • Have your identity and work status eligibility verified if you are not a GSA employee.  We will use the Department of Homeland Security’s e-Verify system for this. Any discrepancies must be resolved as a condition of continued employment.
  • Serve a one year probationary period, if required.
  • This position is required to perform on-call duty outside typical schedule duty hours as needed and directed to respond to and resolve issues related to fraud, platform, engineering, partnership, and/or other comparable issues.

Qualifications

For each job on your resume, provide:

  • the exact dates you held  each job (from month/year to month/year)
  • number of hours per week you worked (if part time).    

If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume.

For a brief video on creating a Federal resume, click here. 

The GS-13salary range starts at $105,383.00 per year.

If you are a new federal employee, your starting salary will likely be set at the Step 1 of the grade for which you are selected.  

To qualify, you must have at least one year of specialized experience equivalent to the GS-12 level or higher in the Federal service. 

Applicants applying for the GS 13 grade level must meet the following requirements: Have IT-related experience demonstrating EACH of the four competencies AND one year of specialized experience equivalent to the GS 12 level in the Federal service as described below:

IT Specialist competency requirements:

  • Attention to Detail - This skill is generally demonstrated by assignments where the applicant ensures that activities, services, or products reflect organizational goals and objectives.
  • Customer Service - This skill is generally demonstrated by assignments where the applicant confers with users to evaluate the effectiveness of, or identify the need for, computer programs or management systems.
  • Oral Communication - Oral Communication - This skill is generally demonstrated by assignments where the applicant participates or represents the organization or clients at briefings, meetings, or conferences.
  • Problem Solving - This skill is generally demonstrated by assignments where the applicant evaluates the efficiency or effectiveness of organizational programs, projects, or operations.

To qualify, you must have one (1) year of specialized experience. Specialized experience is defined as:

  • Experience utilizing hands- on investigative skills in complex digital fraud environments to reflect digital identity and modern fraud typologies such as synthetic identities, social engineering, credential compromise, account take-over;
  • Experience performing highly complex information technology (IT) work primarily involving design, development, testing, and evaluation of information security/cybersecurity activities as it relates identity fraud investigations;
  • Experience collecting, identifying, and analyzing data and evidence for use in tracing the source(s) of actual or attempted identity fraud;
  • Experience owning end-to-end investigations, including identifying entry points, conducting root cause analysis, and recommending or contributing to countermeasures or system improvements;
  • Experience collaborating with engineering, product, legal, and policy teams in ambiguous and evolving environments by navigating and investigating gray areas and contributing to fraud prevention strategy.

Candidates should be committed to improving the efficiency of the federal government, passionate about the ideas of our American republic, and committed to upholding the rule of law and the United States Constitution. The following four (4) short free-response questions are optional:

  1. How has your commitment to the Constitution and the founding principles of the United States inspired you to pursue this role within the federal government? Provide
    a concrete example from professional, academic, or personal experience?
  2. In this role, how would you use your skills and experience to improve government efficiency and effectiveness? Provide specific examples where you improved
    processes, reduced costs, or improved outcomes?
  3. How would you help advance the President’s Executive Orders and policy priorities in this role? Identify one or two relevant Executive Orders or policy initiatives that are
    significant to you, and explain how you would help implement them if hired?
  4. How has a strong work ethic contributed to your professional, academic or personal achievements? Provide one or two specific examples, and explain how those qualities would enable you to serve effectively in this position?

Education

This job does not have an education qualification requirement.

Additional information

Bargaining Unit Status:
- This position is ineligible for the bargaining unit

Criminal History Inquiries - Not allowed before offer

If you apply to this position and are selected, we will not ask about your criminal history before you receive a conditional job offer. If you believe you were asked about your criminal history improperly, contact the agency or visit GSA's webpage.

Promotion Policy

If you are selected at a grade lower than the full performance level, you may be promoted up to that grade level without having to re-apply or compete against other applicants.

Relocation Not Paid

Relocation-related expenses are not approved and will be your responsibility.  

Recruitment/Relocation Incentive

On a case-by-case basis, the following incentives may be approved:

·       Recruitment incentive if you are new to the federal government

·       Credit toward vacation leave if you are new to the federal government

Management Rights

Additional vacancies may be filled through this announcement in this or other GSA organizations within the same commuting area as needed; through other means; or not at all.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

You will have access to many benefits including:

  • Health insurance (choose from a wide range of plans)
  • Life insurance coverage with several options
  • Sick leave and vacation time, including 11 paid holidays per year
  • Thrift Savings Plan (similar to a 401(k) plan)
  • Flexible work schedules
  • Transit and child care subsidies
  • Flexible spending accounts
  • Long-term care insurance
  • Training and development

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Applications will be evaluated against the basic qualifications. Qualified candidates will be considered in accordance with the Office of Personnel Management Direct Hire Guidelines. Applications will not be rated or ranked. Veterans’ Preference does not apply to the direct hire recruitment procedures.

You may not be considered for the position, if any part of the application is incomplete or missing the required supporting documentation. Falsifying your background, education and/or experience is cause for not hiring you or dismissing you if hired. 

ICTAP/CTAP Candidates: The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found “well-qualified" for this vacancy. In addition to meeting the basic qualifications stated in the qualification section of this announcement, well qualified is defined as: experience that exceeds the minimum qualifications of the position, demonstrated by meeting at least 51% or more of the competencies/KSA’s listed below (i.e. 3 out of 5, or 4 out of 6, or 5 out of 8, etc.) 

  1. Applying advanced IT principles, concepts, methods, standards, and practices; new IT security developments; IT project management; cybersecurity infrastructure protection environments; systems security certification and accreditation requirements and processes; federal information systems security protocols; and associated principles, concepts, standards, and practices as well as interrelationships of multiple IT disciplines sufficient to contribute to development of new privacy preserving identity fraud detection, mitigation, investigation, and remediation principles and concepts.

  2. Applying a wide range of qualitative and/or quantitative methods to assess and improve project effectiveness and/or complex management processes, projects, and systems. Applies expertise and analytical skills in using a wide range of qualitative and/or quantitative methods for assessing and improving IT project analytics and identity fraud investigations outcomes.

  3. Advising other IT experts throughout the agency and in partner agencies on a variety of situations and issues involving identity fraud detection, mitigation, and remediation techniques as applied to program operations; and serve as an expert, advisor, and consultant to agency management officials on program investigatory operations and their integration into/with anti-fraud solutions (i.e., software, applications, programs, and/or services) with other solutions of equivalent scope and complexity.

  4. Building and maintaining business relationships with partner agencies, stakeholders, and other involved parties at various levels within customer agencies and across GSA; collaborating across organizational/operational boundaries to build working relationships, achieve common goals, and resolve sensitive IT issues; and build consensus through negotiation, gain cooperation from other stakeholders, and facilitate shared success and positive outcomes for all parties.


You may preview questions for this vacancy.

Required Documents

ALL required documents must be submitted before the closing date. Review the following list to determine what you need to submit.

Your resume showing applicant's name, email address, work schedule, hours worked per week, dates of employment and duties performed.

If you are ICTAP/CTAP eligible - submit a, b, and c: (a) proof of eligibility including agency notice; (b) SF-50, and (c) most recent performance appraisal.

Current or Former Political Appointees: Submit SF-50.  

How to Apply

Submit a complete online application including any required documents prior to 11:59 pm Eastern Time on the closing date of the announcement. You can modify or complete your application any time before the deadline. Simply return to USAJOBS, select the vacancy, and update your application.  For more detailed instructions on how to apply, click here: Apply for a GSA Job.

If you are having issues applying to this announcement, you should switch to a different browser, network or device. Note: Your firewall may block your transfer from USAJOBS to your GSA application. 

To begin, click the Apply Online button on the vacancy announcement.

  • Sign in or register on USAJobs and select a resume and documents to include in your application.
  • Once you have clicked Apply for this position now, you will be taken to the GSA site to complete the application process.
  • Click the Apply To This Vacancy and complete all steps in the application process until the Confirmation indicates your application is complete.  If you click Return to USAJobs or get timed out prior to receiving confirmation, your application will not be submitted and cannot be considered for this job.
  • Note:  Review the REQUIRED DOCUMENTS section of this announcement to determine which apply to you and must be submitted online. You may choose one or more of the following options to submit your document(s): Upload (from your computer) or USAJOBS (click the "USAJOBS" link to complete the transfer process). 

Need Assistance? 

  • Questions or issues completing an application and/or submitting documentation - contact mgshelp@monster.com or 1-866-656-6831 Monday-Friday 7AM - 7PM EST, except for Federal holidays
  • Specific questions on the position - contact the HR representative (Monday-Friday during normal business hours) listed on the announcement, prior to the application deadline

You must receive HR approval before deviating from these instructions.

Be sure to APPLY EARLY as most assessments must be completed fully and submitted before the announcement closing.



Agency contact information

Tiffany Trimm
Phone
000-000-0000
Fax
000-000-0000
Email
tiffany.trimm@gsa.gov
Address
GSA, Technology Transformation Service
General Services Administration (GSA)
Office of Human Resources Management (OHRM)
1800 F Street NW
Washington, District of Columbia 20405
United States

Next steps

After the closing date/deadline:

  1. ELIGIBILITY/QUALIFICATIONS: Your application will be reviewed for all requirements.
  2. REFERRAL TO MANAGEMENT: If you meet all the requirements, you may be referred to management for review and a possible interview.  
  3. SELECTION/TENTATIVE JOB OFFER: If you are selected, you will receive a tentative offer and start the suitability and/or security background investigation process.
  4. FINAL JOB OFFER: Once our security office determines you can come on board, you will be given a final offer, which is typically 40 days after the announcement closes
  5. FINAL COMMUNICATION: Once the position is filled, we will notify you of your status. You may also check your application status by logging into USAJOBS and clicking “Track this Application” on the Applicant Dashboard.

Thank you for your interest in working for U.S. General Services Administration!

Additional Locations

  • Colorado Springs, CO Few vacancies
  • Lakewood, CO Few vacancies
  • Orlando, FL Few vacancies
  • Tampa, FL Few vacancies
  • Atlanta, GA Few vacancies
  • Chicago, IL Few vacancies
  • Indianapolis, IN Few vacancies
  • Boston, MA Few vacancies
  • Detroit, MI Few vacancies
  • Kansas City, MO Few vacancies
  • Charlotte, NC Few vacancies
  • Raleigh, NC Few vacancies
  • New York, NY Few vacancies
  • Portland, OR Few vacancies
  • Philadelphia, PA Few vacancies
  • Columbia, SC Few vacancies
  • Fort Worth, TX Few vacancies
  • Houston, TX Few vacancies
  • San Antonio, TX Few vacancies
  • Norfolk, VA Few vacancies
  • Spokane, WA Few vacancies
  • Tacoma, WA Few vacancies


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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