I have one year of experience in the federal service or private or public sector demonstrating the following four competencies, as defined:
1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of experience demonstrating this competency include:
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of experience demonstrating this competency include: Coordinating with internal and external Subject Matter Experts (SMEs) to ensure existing qualification standards reflect current organizational functional requirements and align with industry best practices.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of experience demonstrating this competency include: Participating in face-to-face meetings and teleconferences and the ability to convey complex information.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of experience demonstrating this competency include: analyzing complex problems, formulating effective solutions, and advising the management team on corrective actions for execution.
In addition to my experience demonstrating the four competencies above, I have one year of specialized experience equivalent to the next lower grade level
NT-04 (GS-11/12 equivalency) or pay band in the federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: developing, managing, and overseeing the organization's cyber workforce by establishing standards, addressing cyber workforce challenges, crafting policy, fostering collaboration, and ensuring readiness through monitoring and evaluation.
Additional qualification information can be found from the following Office of Personnel Management website:
https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.