Your resume must also demonstrate at least one year of specialized experience at or equivalent to the GS-11 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following:
analyzing and evaluating IT network systems including performance, security and cost to develop plan and design for network modification and enhancement AND recommend solutions to enterprise IT requirements.
Your experience must reflect skill in the following areas: attention to detail, customer service, oral communication, and problem solving.
1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
IT-related experience demonstrating this competency include: Configuring and optimizing network servers, hubs, routers and switches; Monitoring network capacity and performance; Developing plans and designs for network modifications and enhancements; Reviews proposed applications for compatibility and interoperability.
2. Customer Service - Works with clients and customers.
IT-related experience demonstrating this competency include: Coordinates installation, maintenance, troubleshooting, and fine-tuning of the LAN; Analyzes systems malfunctions and implements necessary corrective actions; Installing network software fixes and upgrades.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
IT-related experience demonstrating this competency include: Liaison with clients on all matters related to network operations and support; Prepare and present reports; Participate in the IT capital planning process.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
IT-related experience demonstrating this competency include: Analyzing and defining network requirements; Conduct analyses and recommend resolution of complex issues affecting network services; Evaluates the effectiveness of current network systems; Evaluate and recommend adoption of new or enhanced approaches to deliver network services.
Additional qualification information can be found from the following Office of Personnel Management website:
https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.