Applicant must have directly applicable experience that demonstrates the possession of knowledge, skills, abilities, and competencies necessary for immediate success in the position. Qualifying experience may have been acquired in any public or private sector job, but will clearly demonstrate past experience in the application of the particular competencies or knowledge, skills and abilities necessary to successfully perform the duties of the position. Such experience is typically in or directly related to the work of the position to be filled.
1.
Attention to Detail - Is thorough when performing work and conscientious about attending to detail. IT-related experience demonstrating this competency include: Directs Local Network Service Center (LNSC) personnel in touch labor requirements of One-Net Systems throughout the command and supports in the development and maintenance of command One-Net systems.
2.
Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. IT-related experience demonstrating this competency include: Provide support and direction for strategic, operational and technical projects.
3.
Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. IT-related experience demonstrating this competency include: Advises the Technical Director (TD) on matters pertaining to operational plans and programs, studies, policies and procedures for network and telecommunications services.
4.
Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. IT-related experience demonstrating this competency include: Skill in the application of analytical techniques to solve complex and unstructured functional, technical and organizational management problems.
Qualifying experience would be demonstrated by:
1) Using the knowledge of the architecture and typology of software, hardware, and networks (e.g., LANS, WANS, telecommunications systems, their components and associated protocols and standards and how they operate and integrate with one another) to provide network services that support an organization;
2) Implement, operate, monitor, troubleshoot and/or maintain network systems and associated activities;
3) Planning, installation, configuration, testing, implementation, and management of the systems environment in support of the organization's IT architecture and business needs;
4) Test, monitor and evaluate Information Technology (IT) technologies during design, development, procurement and/or implementation to ensure internal and external requirements are met; and5) Ability to communicate complex, technical information clearly and concisely both orally and in written format to technical and non-technical personnel.
Note: This information must be supported in your resume to be considered for this position.
This position is within the Work Category 411 at Work Level Intermediate, Series and Grade GG-12.
Additional qualification information can be found from the following Department of Defense website:
https://dodcio.defense.gov/Cyber-Workforce/CES.aspx
Information Technology (IT) Management Series 2210 (Alternative A) (opm.gov)