IT SPECIALIST (NETWORK/CUSTSPT) Job in Lackland AFB, TX

Vacancy No. 8X-DCIPS-12592748-606069-BD Department Department of the Air Force - Agency Wide
Salary $102,477.00 to $133,216.00 Grade 11 to 11
Perm/Temp Permanent FT/PT Full-time
Open Date 10/29/2024 Close Date 11/4/2024
Job Link Apply Online Who may apply Public
Locations:
Lackland AFB, TX


Summary

Click on "Learn more about this agency" button below for IMPORTANT additional information.

The primary purpose of this position is to support the 68th Network Warfare Squadron operations in the
production of OPSEC analysis/reporting by supporting network operations.

Air Combat Command (ACC), 688th Cyberspace Wing (688 CW), 33rd Cyberspace Operations Squadron (33 CYOS) Lackland AFB, Texas.

Duties

Duty 1. Provides customer technical assistance and support.

Duty 2. Serves as Information Technology (IT) Specialist performing work, independently or as a member of a team, in the administration, delivery, and support of IT systems and services.

Duty 3. Applies knowledge of IT systems and services used in the automated acquisition, storage, retrieval, manipulation, or reception of customer information.

Duty 4.Facilitates administration of the Security Hill local area network (LAN) and wide area network (WAN) on behalf of the 33 CYOS.

Duty 5. Conducts feasibility studies to identify and analyze network failures.

Requirements

Conditions of Employment

  • U.S. Citizenship Required
  • All new DCIPS employees are required to complete a two-year DCIPS trial period.
  • Must be able to obtain and maintain a Top Secret clearance with access to Sensitive Compartmented Information (SCI).
  • If authorized, PCS will be paid IAW JTR and AF Regulations. If receiving an authorized PCS, you may be subject to completing/signing a CONUS agreement. More information on PCS requirements, may be found at: https://afciviliancareers.com/regulatory/
  • This posn is subject to provisions of the DoD Priority Placement Program
  • Must be registered for Selective Service, see Legal and Regulatory Guide
  • This position has been designated by the Air Force as a Testing Designated Position (TDP) under the Air Force Civilian Testing Program. Employee must pass initial and periodic short notice drug testing.
  • Position requires the employee to occasionally travel away from the normal duty station using military or commercial aircraft or other conveyances in the performance of temporary duty.
  • Work may require lifting and moving computers and components, and climbing or crawling to install or check cables.
  • The employee may be required to work other than normal duty hours, which may include evenings, weekends, and/or holidays, and carry a beeper.
  • Disclosure of Political Appointments
  • Direct Deposit: All federal employees are required to have direct deposit
  • Advance in hire may be authorized if there is demonstrable proof provided on your resume
  • Employees and family members requiring medical/dental care in the overseas location are responsible for obtaining/paying for care. Access for these members to military medical/dental treatment facilities is on space-available/reimbursable basis only.
  • Information Assurance Certification is a condition of employment. This position includes information assurance (IA) work as a paramount duty requirement.
  • A waiver of this six month requirement may be granted per DoD 8570.01-M, C3.2.4.2 or C3.2.4.3. Failure to receive the proper IA certification may result in removal from this position.
  • Per DoD 8570.01-M, the incumbent of this position must achieve the appropriate IA certification within six months of assignment of these duties.

Qualifications

This is a GG-11 position in the Defense Civilian Intelligence Personnel System (DCIPS). The GG-11 duties for the "Professional" work category are at the "Full Performance" work level and are equivalent to those at the GS-11 level. The selectee's salary will be set within the grade equivalent to a GS/GG grade based on the selectee's qualifications in relation to the job.

In order to qualify, you must meet the education and/or experience requirements described below. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.

NOTE: You must meet both the Basic Qualifications and Specialized Experience requirements stated below:

BASIC REQUIREMENTS:

For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.

Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

NOTE: IN ADDITION TO MEETING THE BASIC REQUIREMENTS ABOVE APPLICANT MUST ALSO MEET THE QUALIFICATION REQUIREMENTS LISTED BELOW.

Specialized Experience:

Your resume must reflect the quality level of experience which demonstrates the possession of the knowledge, skills, abilities, and competencies necessary for successful job performance required for this position. Examples of creditable experience include: Knowledge of LAN/WAN and system principles and practices sufficient to install, configure, and troubleshoot components; systems architecture, integration techniques, and testing methods; knowledge of and ability to create, implement, and manage web-enabled applications, internet services, and servers; CI equipment and procedures; information operations (IO); communications and intelligence (CI) systems; and network operating systems. Note: Creditable experience may include previous military experience, experience gained in the private sector, or experience gained in another government agency.


KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas:

1. Knowledge of customer service principles, methods, and procedures for documenting problem resolutions and providing guidance and training to customers.

2. Knowledge of the DoD intelligence community and the various missions associated with each organization; and the various levels of security requirements associated with the Intelligence community, and the ramifications thereof.

3. Skill in analyzing complexities of existing technology and in maintaining an up-to-date awareness of technological advances and predicting how management can meet future requirements.

4.Skill in analyzing network problems and recommending solutions.

5. Ability to communicate orally and in writing, clearly, concisely, and accurately; and to establish effective professional working relationships with coworkers and customers, contributing to a cooperative working environment and successful accomplishment of the mission.

PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

IF USING EDUCATION TO QUALIFY: If position has a positive degree requirement or education forms the basis for qualifications, you MUST submit transcriptswith the application. Official transcripts are not required at the time of application; however, if position has a positive degree requirement, qualifying based on education alone or in combination with experience, transcripts must be verified prior to appointment. An accrediting institution recognized by the U.S. Department of Education must accredit education. Click here to check accreditation.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.

Additional information

Employed Annuitants (Reemployed Annuitants): Applicants in receipt of an annuity based on civilian employment in the Federal Service are subject to the DoD Policy on The Employment of Annuitants. Click here for more information.

Current Federal Civilian employees may apply for temporary and term positions and if selected, a break in service may be required prior to appointment to the position.

120-Day Register: This announcement may result in a 120-day register that may be used to fill like vacancies for 120 days after the closing date. Applicants may be referred for consideration as vacancies occur.

Direct Deposit: All federal employees are required to have direct deposit.

Disabled veteran leave is available to a Federal employee hired on/after 5 Nov 2016, who is a veteran with a service-connected disability rating of 30% or more. For more information, click here.

If you have questions regarding this announcement and have hearing or speech difficulties click here.

Selectees who physically reside permanently in the U.S., the Commonwealth of Puerto Rico or Northern Mariana Islands, and the Possessions of the U.S., during the entire recruitment process (application, selection, and acceptance of a formal job offer) and selected for employment in the foreign area are eligible to receive certain foreign area benefits such as: Living Quarters Allowance (LQA) or government quarters, Post Allowance, Home Leave, etc. (subject to approval)

Selectees who physically reside outside the U.S., the Commonwealth of Puerto Rico or Northern Mariana Islands, and the Possessions of the U.S., during any step of the recruitment process (application, selection, and acceptance of a formal job offer) will have foreign area benefits eligibility be determined on a case by case basis.

Tax Law Impact for PCS: On 22-Dec-2017, Public Law 115-97 - the "Tax Cuts and Jobs Act of 2017" suspended qualified moving expense deductions along with the exclusion for employer reimbursements and payments of moving expenses effective 01-Jan-2018 for tax years 2018 through 2025. When you perform a Civilian Permanent Change of Station (PCS) with the government, the Internal Revenue Service (IRS) considers the majority of your entitlements to be taxable. Visit GSA Bulletin FTR 20-04 here for additional information.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine your eligibility, qualifications, and quality ranking for this position. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

BASIS OF RATING: Your application will be rated under the Cut Point procedures based on the extent to which the quality, depth, and complexity of your experience and education relate to the qualification requirements. Additional points are not added for Veteran's Preference; however, Veteran's Preference is considered where applicable.

Best Qualified Group: Candidates in this category possess exceptional skills and experience to exceed well above the minimum requirements.
Fully Qualified Group: Candidates in this category possess good skills and experience above the minimum requirements.
Basically Qualified Group: Candidates in this category meet the minimum education and/or experience requirements.

Your responses to the questionnaire may be compared to the documents you submit. The documents you submit must support your responses to the online questionnaire. If your application contradicts or does not support your questionnaire responses, you will receive a rating of "not qualified" or "insufficient information" and you will not receive further consideration for this job.

Applicants who disqualify themselves will not be evaluated further.

Required Documents

The following documents are required and must be provided with your application. Applicants who do not submit required documentation to determine eligibility and qualifications will be eliminated from consideration. Other documents may be required based on the eligibility/eligibilities you are claiming. Click here to view the AF Civilian Employment Eligibility Guide and the required documents you must submit to substantiate the eligibilities you are claiming.

  1. Online Application: Questionnaire
  2. Resume: For qualification determinations your resume must contain hours worked per week (if part-time) and dates of employment (i.e., month/year to month/year or month/year to present). If your resume does not contain this information, your application may be marked as insufficient and you will not receive consideration for this position. If you are a current Federal employee or previous Federal employee, provide your pay plan, series and grade, i.e. GS-0301-09. Current Federal Civilian Employees should list any relevant performance related rating (given within the last three years) and/or incentive awards in your resume. Do NOT include photographs (or links to social media such as LinkedIn), inappropriate material, inappropriate content, nor personal information such as age, gender, religion, social security number, etc., on your resume.
  3. Transcripts/Registration/License: If qualifying on education/position requires education, you must submit copies of your transcripts and if required for the position, submit an active, current registration/license.
  4. Current or Former Federal Civilian Employees (includes current Air Force employees): You must submit a legible copy/copies of your last or most recent SF-50, Notification of Personnel Action. The SF-50, block 24 must contain "1" or "2" AND block 34 must be a "1". Employees eligible under an OPM approved interchange agreement, block 34 may contain a "1" or "2".
  5. Promotion Consideration: If you wish to be considered as a promotion candidate and your SF-50 has an effective date within the past year, it may not clearly demonstrate you meet the one-year time-in-grade requirements. You will need to provide additional SF-50s which clearly demonstrates you meet the time-in-grade requirements (examples of appropriate SF-50s include Promotions, Within-Grade, Grade/Range Increases, and SF-50s with an effective date more than one year old).
  6. OCONUS - Current or Former Federal Civilian Employees (includes current Air Force employees): You must submit a legible copy of a SF-50, Notification of Personnel Action. The SF-50, block 24 must contain "1" or "2" and block 34 must be a"1". Employees eligible under an OPM approved interchange agreement, block 34 may contain a "1" or "2". NOTE: For OCONUS employees who claim eligibility MSP or Family Member Preference, your SF-50 may contain a "3" in block 24 and a "2" in block 34.
OPTIONAL DOCUMENTS:
Performance Appraisals for Current Federal Civilian Employees - Most recent performance appraisals (dated within last 3 years) showing the official rating of record, signed by a supervisor, or statement why the performance appraisal is unavailable.
Awards for Current Federal Civilian employees - List any awards received within the last 3 years on the resume.
Note: Applicant must not submit award SF50s-Notification of Personnel Actions (SF50s).

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

The complete Application Package must be submitted by 11:59 PM (EST) on 11/04/2024

To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12592748

To begin the process, click the Apply Online button to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the application questionnaire. Please ensure you click the Submit My Application button at the end of the process.

To apply for this position, you must provide a complete Application Package which includes:

1. Your Resume (your latest resume will be used to determine your qualifications). If you submit more than one copy of your resume, only the most recent (latest) version will be reviewed. The latest timestamp will be used to determine which version of your resume is "most recent."

  • It is your responsibility to check the status and timestamp of all documents you submit as part of your application.
  • If your resume includes a photograph or other inappropriate material or content, you will not be considered for this vacancy.
  • For qualification determinations your resume must contain hours worked per week (if part-time) and dates of employment (i.e., hours per week and month/year to month/year or month/year to present). If your resume does not contain this information, your application may be marked as insufficient and you will not receive consideration for this position.
2. A complete Application Questionnaire

3. Additional Required Documents (see Required Documents section). Ensure all submitted documents contain your full name.

4. Return Rights: Per AFI 36-1101 - DCIPS employees have no statutory right of return to the previous position, unit, or geographic location.

PLEASE NOTE: It is the applicant's responsibility to verify that information entered and/or uploaded, (i.e., resume) is received, accurate, and submitted by the closing date. You may verify your documents have been processed with your application package successfully. You can access your USAJOBS account to do so by clicking here. Uploaded documents may take up to one hour to clear the virus scan.

Human Resources WILL NOT modify or change any answers submitted by an applicant.

Agency contact information

Total Force Service Center
Address
IC - Air Force DCIPS
550 C Street W
JBSA Randolph AFB, TX 78150
US
Learn more about this agency

Next steps

Once your application package is received an acknowledgement email will be sent.

If you provided an email address, you will receive an email message acknowledging receipt of your application.Your application package will be used to determine your eligibility and qualifications for consideration. If you are determined to be ineligible or not qualified, your application will receive no further consideration.

To check the status of your application or return to a previous or incomplete application, log into your USAJOBS account, select My Applications, and click on the more information link under the application status for this position.

If you do not provide an email address, you are responsible for checking status updates and notifications in USAJOBS. Hard copy notifications will not be sent to you.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


© 2006-2024, exclusive of U. S. government job opportunity announcements