Duties
1. Design, implement, and maintain complex network infrastructure solutions utilizing Cisco routers, switches, and firewalls. This includes creating detailed network diagrams and documentation.
2. Deep understanding and hands-on experience configuring, troubleshooting, and optimizing BGP routing protocols in a large-scale network environment. Must be able to analyze BGP peering sessions, troubleshoot routing policies, and implement best practices for scalability and redundancy.
3. Deep understanding and hands-on experience configuring, troubleshooting, and optimizing OSPF routing protocols in a large-scale network environment. Must be able to analyze OSPF adjacencies, troubleshoot routing loops, and implement best practices for scalability and redundancy.
4. Serve as a Tier 3 escalation point for complex network issues. Utilize network monitoring tools (e.g., SolarWinds, PRTG, Cisco DNA Center) to proactively identify and resolve network problems.
5. Monitor network performance, identify bottlenecks, and implement solutions to optimize network efficiency and reliability.
6. Ensure network operations comply with relevant DoD and Army regulations.
7. Proficient in the configuration and management of a wide range of Cisco devices, including routers (ASR, ISR) and switches (Catalyst, Nexus)
8. Works closely with IT service providers to optimize support and integration of new technologies.
9. May be assigned to assist the Operations Manager by performing limited leader responsibilities. Distributes and balances workload among employees. Gives on-the-job training to lower-graded employees. Provides input into annual performance appraisals. Resolves simple complaints and grievances, referring the more serious ones to the supervisor. Recommends training needs for employees. Provides input to the supervisor concerning selections, promotions, reassignments, recognition of outstanding performance.
10. Performs other duties as assigned.
Requirements
Conditions of Employment
Conditions of Employment
If you are a male applicant who was born after 12/31/1959 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency (https://www.sss.gov/RegVer/wfRegistration.aspx).
- Federal employment suitability as determined by a background investigation.
- May be required to successfully complete a probationary period.
- Participation in direct deposit is mandatory.
- Information Assurance Certification is a condition of employment. Per DoD 8570.01-M, the incumbent must achieve the appropriate IA certification within six months of assignment of these duties.
- Must be able to obtain/maintain appropriate security clearance
- Must be able to obtain and maintain the appropriate security clearance of the position.
- Incumbent must complete appropriate training and obtain required certifications IAW DoDI 8140 or DOD 8570.01M or applicable governing document(s) for Cyber workforce as an IA Technician Level within 9 months of employment pending training seat availability.
- Ability to establish effective professional working relationships with coworkers and customers, contributing to a cooperative working environment and successful accomplishment of the mission.
- Irregular and/or overtime (compensatory) hours may be required to support operational requirements or contingencies or may be required to work hours outside of the normal duty day.
- The duties and responsibilities of your job may significantly impact the environment. You are responsible to maintain awareness of your environmental responsibilities as dictated by legal and regulatory requirements, your organization, and its changing mission.
- This position is designated as Essential Personnel and may be subject to duty in preparation for, or in response to, a state emergency or disaster declaration. Head of Agency requests to exceed 14 days in a calendar year must be approved in advance by the National Guard, Director of Manpower andPersonnel (NGB-J1).
- Must hold a current Cisco Certified Network Associate (CCNA) certification
Qualifications
GENERAL EXPERIENCE:
Work in this series includes managing, supervising, leading, administering, developing, delivering, and supporting information technology (IT) systems and services. This series covers only those positions for which the paramount requirement is knowledge of IT principles, concepts, and methods, e.g., data storage, software applications, networking.
SPECIALIZED EXPERIENCE:
1-year specialized experience equivalent to at least the next lower grade. In addition to the OPM IORs (Alternative A) specialized experience examples, specialized experience includes experience, education, or training that approaches techniques and requirements appropriate to an assigned computer applications area or computer specialty area in an organization. Experience planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls. Experience that required adaptations of guidelines or precedents to meet the needs of the assignment. Experience preparing documentation on cost/benefit studies where is involved summarizing the material and organizing it in a logical fashion.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Once the announcement has closed, your resume and supporting documentation will be used to determine if you meet the qualifications listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared to your responses on the assessment questionnaire to determine your level of experience. If you rate yourself higher than is supported by your application package, your responses may be adjusted and/or you may be excluded from consideration for this position. If you are found to be among the top qualified candidates, you will be referred to the selecting official for employment consideration.
Your qualifications will be evaluated on the above general and specialized experience and the following competencies knowledge, skills, abilities (KSAs):
- Knowledge of advanced IT principles, concepts, standards and practices to manage the enterprise digital communications services and requirements.
- Thorough knowledge of traditional telephony-based communications principles as well as IT principles, concepts and practices to develop and interpret internal and external digital communication policies and procedures in support of the enterprise strategic plan.
- Knowledge of the open standards interconnect (OSI) model to work with network engineers and vendor in ensuring all communications systems - plain old telephone systems (POTS), voice over frame (VOF), and voice over internet protocol (VoIP) - integrate seamlessly into overall state-wide digital communications infrastructure.
- Knowledge of and skill in applying network design and architecture principles and concepts, network protocols; remote access technology concepts, network operation and maintenance concepts and methods, network management tools and network optimization techniques.
- Knowledge of and skill in applying configuration management concepts and practices, network topology concepts; LAN/WAN development principles and methods.
- Skill in configuring hubs, switches, and routers, monitoring network performance, performing network diagnostics, analyzing network traffic patterns, installing network software fixes and upgrades, and acquisition management policies.
- Ability to make critical decisions or form solid recommendations to significantly influence IT polices in support of new communications technologies that are designed to improve business processes within enterprise-wide projects. Ability to present complex technical requirements to senior management officials.
- Skill in the use of project management and performance management tools to implement best business practice principles and methods regarding the development of schedules and plans. The ability to estimate and manage resources, define milestones and deliverables, monitor activities and evaluate and report accomplishments.
- Knowledge of and skill in implementing and testing of the installation COOP plan. Insures system operation functionality and security in the event of a natural disaster or catastrophic system failure.
- Knowledge of the business value of information and communications upon which the communications management plans, policies and standards are based.
- Thorough understanding of the methods and approaches that support the sharing of information and the use of digital communications assets.
- Knowledge on the techniques and methods for identifying and resolving IT work force issues to leverage human resources in the accomplishment of mission requirements.
Required Documents
To apply for this position, you must submit a complete Application Package which includes:
1. Your resume showing work schedule, hours worked per week, dates (including Month and Year, e.g., 02/2017, Feb 2017, etc.) of employment and duties performed.
2. The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to make sure you have included other documents required for your application.
a. A copy of your transcript (if using education to qualify)
b. SF-50's (current/former Federal employees)
c. DD-214
d. Other Veterans Document
e. SF-15 (VA Disability Form)
f. SF-50 (Mandatory for Internal Announcements)
RESUME REMINDER- Your resume must include the following information for each job listed: Job title Duties (be as detailed as possible) Month & year start/end dates (e.g. June 2007 to April 2008) Full-time or part-time status (include hours worked per week) Series and Grade, if applicable, for all Federal positions you have held. Be sure that your resume clearly supports your responses to all of the questions in the assessment by addressing your work experience in detail. Recommended: Even though we do not require a specific resume format, your resume must be clear so that we are able to fully evaluate your qualifications. To ensure you receive appropriate consideration, please list the duties you performed under each individual job title. If we are unable to match your experiences with the positions held, you may lose consideration for this vacancy. We cannot make assumptions regarding your qualifications.
DO NOT COPY THE GENERAL, SPECIALIZED EXPERIENCE QUALIFICATIONS AND KSAs WORD FOR WORD AND PLACE INTO YOUR RESUME; YOU MUST DESCRIBE YOUR PERSONAL EXPERIENCE AS IT PERTAINS TO EACH STATEMENT.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below.
A complete application package must be submitted by 11:59 PM (EST) on the closing date of the announcement to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
Next steps
Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated by the Human Resources Office to determine your eligibility for the position once the announcement closes. After the evaluation is complete, you will receive another notification regarding the status of your application.