I have one year of information technology related experience in the federal service or private or public sector demonstrating the following four competencies, as defined:
1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. IT-related experience demonstrating this competency include: Monitoring all execution team activities throughout, maintaining awareness of availability status, problems confronted, and courses of action taken through periodic management meetings, reports, and direct/indirect management of the project team.
2.Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. IT-related experience demonstrating this competency include: Providing input to the team, recognize and correct potential problems of a technical, material, and fiscal nature through monitoring the total effort with typical cross organization project team interaction up to the leadership level.
3.Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. IT-related experience demonstrating this competency include: Teaming across organizational boundaries, both technical and non-technical communication with customers, senior leaders, and the workforce at a strategic level.
4.Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. IT-related experience demonstrating this competency include: Resolving technical issues to ensure effective and efficient systems management support, service operations, and adherence to contract specifications.
In addition to my experience demonstrating the four competencies above, I have one year of specialized experience equivalent to the next lower grade level (GS-12) or pay band (NO-04) in the federal service or equivalent experience in the private or public sector 1) Performing in a Project Lead or Test Director role to plan and coordinate activities for consolidated projects of high importance, building Project Team Alliances across Organization participation and visibility AND; 2) Analyzing data and resolving technical issues to ensure effective and efficient systems management support, service operations, and adherence to contract specifications AND; 3) Performing project management and management of cost, schedule, risk, and performance of highly complex projects, as well as the effective use of both a risk management and earned value management system. This information must be supported in your resume to be considered for this position.
Additional qualification information can be found from the following Office of Personnel Management website:
https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series
https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.