IT SPECIALIST (PLCYPLN)

Clarification from the agency

This job is open to current and former permanent competitive service employees. Veterans eligibilities include 30% or more Disabled Vet, Veterans Employment Opportunities Act (VEOA). Priority Placement Program (PPP) Military Spouse Preference (MSP), PPP Retained Grade Preference (RGP), and PPP Military Reserve and National Guard Technician, PPP Preference eligible Tech receiving disability retirement may also apply.

As a IT SPECIALIST (PLCYPLN) at the GS-2210-13 some of your typical work assignments may include:

• Leads the analysis, planning, and design of the agency's enterprise architecture, serving as the final technical authority on IT standards, platforms, and configurations to enhance the end-user experience.
• Develops and executes short- and long-range IT modernization plans, directing resources to integrate new technologies like the ServiceNow platform and next-generation desktop solutions.
• Interprets high-level guidance from the Department of War (DoW) to develop, implement, and audit agency-specific IT policies, ensuring alignment and conformance across all programs.
• Manages the full lifecycle for key IT modernization projects, directing personnel and financial resources to ensure initiatives like the ServiceNow implementation are completed on schedule and within budget.
• Acts as the primary decision-maker to adjudicate conflicting stakeholder requirements, prioritize IT investments, and resolve critical technical problems related to architecture and projects.
• Serves as the lead change agent for the adoption and optimization of the ServiceNow platform, with direct responsibility for the ITSM, ITOM, and Software/Hardware Asset Management (SAM/HAM) modules.
• Establishes and monitors key performance indicators (KPIs) to provide data-driven assessments of the agency's IT performance, system health, and end-user satisfaction to leadership.
  

Conditions of employment

• Must be a U.S. citizen
• Males born after 12-31-59 must be registered for Selective Service
• Resume and supporting documents (See How To Apply)
• Suitable for Federal employment, determined by a background investigation
• May be required to successfully complete a probationary period
• Work Schedule: Full Time
• Overtime: Occasionally
• Tour of Duty: Flexible
• Recruitment Incentives: May be authorized based on funding availability.
• Fair Labor Standards Act (FLSA): Exempt
• Financial Disclosure: Not Required
• In-person position at facilities located at Fort Belvoir, VA. This position may be eligible for limited, situational telework subject to supervisory approval and not to exceed current Agency guidelines.  Position is not eligible for remote telework.
• Must be able to obtain and maintain a TOP SECRET/SCI security clearance.
• Subject to pre-employment drug testing and periodic random drug testing thereafter.
• Travel in performance of temporary assignments may be required up to 10% of the time.
• Upon entering this position, you must maintain 8140 compliance by qualifying foundationally within 9 months, and residentially within 12 months, as referenced in DoDM 8140.03.
• Must maintain Information Technology Infrastructure Library (ITIL) 4 Foundation Certification or higher.

Qualifications

You may qualify at the GS-13, if you fulfill the following qualifications:

A. One year of specialized experience equivalent to the GS-12 grade level in the Federal service:

• Led the analysis, design, and planning of an organization's enterprise architecture with a primary focus on enhancing the end-user experience, acting as the final technical authority on standards and platforms;
• Managed the enterprise-wide implementation, adoption, and optimization of the ServiceNow platform, specifically including the ITSM, ITOM, and Software/Hardware Asset Management (SAM/HAM) modules;
• Managed the full lifecycle of complex IT modernization projects by directing both personnel and financial resources to ensure the successful deployment and continuous improvement of enterprise systems;
• Interpreted guidance from higher headquarters (like the Department of War) to develop, implement, and enforce agency-specific IT policies and governance frameworks;
• Acted as a final decision-maker to adjudicate competing technical requirements, resolve critical architectural problems, and make binding decisions on system configurations and project scope.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

In addition to meeting qualifications, your application package must reflect the applicable experience to meet the Individual Occupational Requirements for the 2210 series.

Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate GS-5 through GS-15 (or equivalent): For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. and Specialized Experience for GS-7 (or equivalent) and Above: Positions at GS-7 (or equivalent) and above require one year of specialized experience at the next lower GS-grade (or equivalent). Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT. The employing agency is responsible for defining the specialized experience based on the requirements of the position being filled.

*NOTE: Failure to provide transcripts will result in you being rated ineligible for this position.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Once the application process is complete, your resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. If you are minimally qualified for this job, your resume and supporting documentation will be compared to your responses on the Occupational Questionnaire. If you rate yourself higher than is supported by your application materials, your responses may be adjusted and/or you may be excluded from consideration for this job. If you are found to be among the top candidates, you will be referred to the selecting official for employment consideration. Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):

Competencies:

• IT Enterprise Architecture (PLCYPLN)
• IT Project Management (PPMGT)
• Oral Communication
• Problem Solving

Interagency Career Transition Assistance Program (ICTAP):This program applies to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must: 1) meet ICTAP eligibility criteria AND 2) be rated well-qualified for the position AND 3) submit the appropriate documentation to support your ICTAP eligibility. Well-qualified means you possess the type and quality of experience that exceeds the position's minimum qualifications.

Priority Placement Program (PPP) DoD Retained Grade Preference (RGP): To receive this preference, you must choose to apply using the (RGP) eligibility. If you are claiming RGP and are determined to be Well Qualified for the position, you will be referred to the hiring manager as a priority applicant.

Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible (PPP DoD MRNG):In order to receive this preference, you must choose the (PPP DoD MRNG) eligibility, and fill out and submit the Military Reserve and National Guard Technician PPP Self-Certification Checklist and copies of the appropriate documentation.

Priority Placement Program, DoD Military Spouse Preference (MSP) (PPP MSP): In order to receive this preference, you must choose to apply using the(MSP) (PPP MSP) eligibility. If you are claiming MSP (PPP MSP) and are determined to be Well Qualified (score of 85 or above) for the position, you will be referred to the hiring manager as a priority applicant.

The documents you are required to submit vary based on the authority you are using to apply (i.e., applying as a veteran, applying as a current permanent Federal employee, applying as a reinstatement, etc.). Your complete application includes your COMPLETE resume, your responses to the online questionnaire, and documents which prove your eligibility to apply. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.

The following documents are REQUIRED

1. Resume:

• IMPORTANT UPDATE: Your resume must not exceed two (2) pages. If your resume exceeds the two-page limit, you will be removed from consideration for this announcement. The resume and required supporting documentation should provide the minimum qualifications and relevant experience for the announced position. Must include the work schedule, hours worked per week, dates of employment, and duties performed. If multiple resumes are submitted by an applicant, only the last resume submitted will be reviewed for qualifications and referred for selection consideration, if eligible. The resume must not be more than 5MB and should be saved and uploaded as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. Page margins should be 0.5 inches, and font styles must be legible. Consider using 14-point size font for titles and 10-point for the main text. We recommend using a font like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans.
• Additional guidance on writing a federal resume can be found at: USAJOBS Help Center - How do I write a resume for a federal job? The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started.

2. SF50

• All current and former civilian Federal employees must submit a copy of your MOST RECENT SF50 (Notification of Personnel Action) showing your tenure, grade and step, salary, and type of position occupied (i.e., Excepted or Competitive); or similar Notification of Personnel Action documentation, i.e., Transcript of Service, Form 1150, etc. This is also a requirement to verify your Time in Grade (TIG).

3. Veteran's Documents:

• If applying using veteran's preference or under a Veteran's hiring authority you must submit the following documents: DD214 showing character of service, SF-15 Form and VA letter showing final percentage, or certification of expected discharge or release from active duty.

PLEASE REVIEW THE BELOW LINK FOR OTHER SUPPORTING DOCUMENTS needed for proof of eligibility:
https://www.dla.mil/Portals/104/Documents/Careers/downloads/DODCustomersRequiredSupportingDocumentation.pdf

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