IT SPECIALIST (SYSADIM/CUSTSPT)-Direct Hire Authority Job in Eglin AFB, FL

Vacancy No. AFMC-221002-12778428-JDH Department Air Force Materiel Command
Salary $40,332.00 to $96,116.00 Grade 2 to 2
Perm/Temp Permanent FT/PT Full-time
Open Date 8/7/2025 Close Date 9/5/2025
Job Link Apply Online Who may apply Public
Locations:
Eglin AFB, FL


Summary

Veteran's preference does not apply to DHA recruitment.

Click on "Learn more about this agency" button below for more information.

The primary purpose of this position is to support the 96th Test Wing through deployment and sustainment of robust operation capabilities, programs and services.

This job is open to

Clarification from the agency

This public notice is to gather applications that may or may not result in selection.

Duties

  • Responsible for troubleshooting and diagnosing all hardware, software, network failures and providing a solution for IT service request elevated to the assigned tier.
  • Responsible for receiving, imaging, inventory, and deployment of all new ad life-cycle replacement systems.
  • Actively supports daily operations and sustainment of enterprise configuration management.

Requirements

Conditions of Employment

  • U.S. Citizenship is required
  • Males must be registered for Selective Service, see Legal and Regulatory Guidance
  • This posn is subject to provisions of the DoD Priority Placement Program
  • For more information on Acq Demo please go to DoD AcqDemo Homepage http://acqdemo.hci.mil/ and Fact Sheet http://acqdemo.hci.mil/faq.html
  • Employee must maintain current certifications
  • This position may require drug testing, and the candidate may be subject to passing a drug test upon selection.
  • Employee may be required to work overtime on an unscheduled or emergency basis including evenings, weekends and/or holidays to accomplish the assigned mission.
  • Shift work and emergency overtime may be required
  • Disclosure of Political Appointments
  • Leave accrual may be authorized upon request
  • All federal employees are required to have direct deposit
  • This announcement may result in a 120-day register that may be used to fill like vacancies for 120 days after the closing date. Applicants may be referred for consideration as vacancies occur.
  • Will attain DoD approved cybersecurity baseline certificate(s) applicable for cybersecurity functions required for the DoD position held within six months IAW DoD 8570.01-M.
  • Selectee is expected to be granted with and/or maintain the appropriate security clearance required for the position.
  • Required to handle and safeguard sensitive and/or classified information in accordance with regulations to reduce potential compromise.
  • This position may require travel.
  • Relocation costs or other incentives may be available and considered by the organization.
  • Selectee may be required to serve a probationary or trial period.

Qualifications

In order to qualify, you must meet the specialized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Information Technology (IT) Management Series 2210 located here.

Individual Occupational Requirement:

This standard allows eligibility through meeting either the requirements specified in the section titled Education or the requirements specified in the section titled Experience.

SPECIALIZED EXPERIENCE: Applicants must have at least one (1) year (52 weeks) of specialized experience at the next lower broadband NH-01, equivalent to the next to lower grade GS-04 or equivalent in other pay systems. Specialized experience must include experience which demonstrates each of the following four competencies: 1) Attention to Detail, 2) Customer Service, 3) Oral Communication, 4) Problem solving. (The experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training; for example: IT certification.)

OR

Education: Applicants must possess a bachelor's degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the following fields identified above and required the development or adaptation of applications, systems or networks. Must submit all relevant transcripts.

IDEAL CANDIDATE:
  • Have exceptional experience and performance as GS-09 or GS-11 equivalent grade in IT service management.
  • Be able to work well with teams and to provide customers with the best IT support and services.
  • Knowledge and experience in public key infrastructure, local registration authority tokens issuance, certification and registration practices.
KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas:
  1. Ability to provide advanced IT technical support to customers.
  2. Ability to research, analyze, interpret, and apply computer sciences and information technology principles and practices.
  3. Ability to communicate effectively, both orally and in writing. Ability to work in team to solve complex issues.
  4. Advanced knowledge level of systems principles and techniques, enterprise IT architecture and new IT technologies, (e.g. cyber operations, prototypes, pilots, and operational applications).
  5. Ability to analyze, plan, and adjust work operations with other personnel to meet program requirements and objectives within available resources.
  6. Intermediate knowledge level of LAN/WAN and system principles, techniques and practices sufficiently to install, configure, and troubleshoot client systems and components; Assist in the planning, operation, and maintenance of a LAN/WAN, including the installation and implementation of enhancements.
  7. Advanced knowledge level of systems principles and techniques, enterprise IT architecture and new IT technologies, (e.g. cyber operations, prototypes, pilots, and operational applications).

PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

ARE YOU USING YOUR EDUCATION TO QUALIFY? If position has a positive degree requirement or education forms the basis for qualifications, you MUST submit transcriptswith the application. Official transcripts are not required at the time of application; however, if position has a positive degree requirement, qualifying based on education alone or in combination with experience; transcripts must be verified prior to appointment. An accrediting institution recognized by the U.S. Department of Education must accredit education. Click here to check accreditation.


FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.

Additional information

This public notice is to gather applications that may or may not result in selection.

Employed Annuitants (Reemployed Annuitants): Applicants in receipt of an annuity based on civilian employment in the Federal Service are subject to the DoD Policy on The Employment of Annuitants. Click here for more information.

If you are unable to apply online, view the following link for information regarding Alternate Application. The Vacancy ID is 12778428

If you have questions regarding this announcement and have hearing or speech difficulties click here.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine your eligibility, qualifications, and quality ranking for this position. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

BASIS OF RATING: Your application will be rated under the Cut Point procedures based on the extent to which the quality, depth, and complexity of your experience and education relate to the qualification requirements. Additional points are not added for Veteran's Preference; however, Veteran's Preference is considered where applicable.

Best Qualified Group: Candidates in this category possess exceptional skills and experience to exceed well above the minimum requirements.
Fully Qualified Group: Candidates in this category possess good skills and experience above the minimum requirements.
Basically Qualified Group: Candidates in this category meet the minimum education and/or experience requirements.

Your responses to the questionnaire may be compared to the documents you submit. The documents you submit must support your responses to the online questionnaire. If your application contradicts or does not support your questionnaire responses, you will receive a rating of "not qualified" or "insufficient information" and you will not receive further consideration for this job.

Applicants who disqualify themselves will not be evaluated further.

APPRAISALS/AWARDS: Hiring Managers use objective methods and consider previous performance appraisals and awards in the selection process. Current Federal Civilian employees should list any relevant performance related rating and/or awards in your resume.

Required Documents

The following documents are required and must be provided with your application. Applicants who do not submit required documentation to determine eligibility and qualifications will be eliminated from consideration. Other documents may be required based on the eligibility/eligibilities you are claiming. Click here to view the AF Civilian Employment Eligibility Guide and the required documents you must submit to substantiate the eligibilities you are claiming.

  1. Online Application: Questionnaire
  2. Resume: For qualification determinations your resume must contain hours worked per week (if part-time) and dates of employment (i.e., month/year to month/year or month/year to present). If your resume does not contain this information, your application may be marked as insufficient and you will not receive consideration for this position. If you are a current Federal employee or previous Federal employee, provide your pay plan, series and grade, i.e. GS-0301-09. Current Federal Civilian Employees should list any relevant performance related rating (given within the last three years) and/or incentive awards in your resume. Do NOT include photographs (or links to social media such as LinkedIn), inappropriate material, inappropriate content, nor personal information such as age, gender, religion, social security number, etc., on your resume.
  3. Transcripts/Registration/License: If qualifying on education/position requires education, you must submit copies of your transcripts and if required for the position, submit an active, current registration/license.
ACTIVE DUTY SERVICE MEMBERS: The VOW Act requires federal agencies to treat an eligible active duty service member as a veteran, disabled veteran, and preference eligible (as applicable) when applying for civil service positions before the effective release or discharge date. Appointment of military members before the release or discharge date is permissible if the member is on terminal leave. At the time the active duty member applies for a civil position, he or she must submit a "certification" memo in lieu of a DD Form 214, Certificate of Release or Discharge from Active Duty. Active duty members applying for a civil service position without submitting a valid certification memo or DD Form 214 with their application will render the member ineligible for the position. The certification memo must originate from the member's military service branch on official letterhead and contain the following:
  • Name/Rank/Grade of Service Member
  • Branch of Armed Forces
  • Dates of Active Service (Start and End Date(s)
  • Expected Date of Discharge/Release from Active Duty
  • Terminal leave start date (if applicable)
  • Expected character of service (honorable or general) and type of separation (i.e. separation or retirement)
  • Must be certified within 120 days of anticipated discharge
  • Signature by, or by direction of the adjutant, personnel office, unit commander, or higher headquarters commander.
Note: The VOW Act provides tentative preference. If appointed, a DD Form 214 must be submitted upon receipt.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

The complete Application Package must be submitted by 11:59 PM (ET) on 09/05/2025

To preview the Application Questionnaire, please click the following link:https://apply.usastaffing.gov/ViewQuestionnaire/12778428

To begin the process, click the Apply Online button to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the application questionnaire. Please ensure you click the Submit My Application button at the end of the process.

To apply for this position, you must provide a complete Application Package which includes:

1. Your Resume (your latest resume will be used to determine your qualifications). If you submit more than one copy of your resume, only the most recent (latest) version will be reviewed. The latest timestamp will be used to determine which version of your resume is "most recent."

  • It is your responsibility to check the status and timestamp of all documents you submit as part of your application.
  • If your resume includes a photograph or other inappropriate material or content, you will not be considered for this vacancy.
  • For qualification determinations your resume must contain hours worked per week (if part-time) and dates of employment (i.e., hours per week and month/year to month/year or month/year to present). If your resume does not contain this information, your application may be marked as insufficient and you will not receive consideration for this position.

2. A complete Application Questionnaire

3. Additional Required Documents (see Required Documents section). Ensure all submitted documents contain your full name.

PLEASE NOTE: It is the applicant's responsibility to verify that information entered and/or uploaded, (i.e., resume) is received, accurate, and submitted by the closing date. You may verify your documents have been processed with your application package successfully. You can access your USAJOBS account to do so by clicking here. Uploaded documents may take up to one hour to clear the virus scan.

Human Resources WILL NOT modify or change any answers submitted by an applicant.

Agency contact information

Air Force Test Center Recruitment
Address
Eglin AFB
310 W Van Matre Ave
Ste 102
Eglin AFB, FL 32542
US

Next steps

Once your application package is received an acknowledgement email will be sent.

If you provided an email address, you will receive an email message acknowledging receipt of your application.Your application package will be used to determine your eligibility and qualifications for consideration. If you are determined to be ineligible or not qualified, your application will receive no further consideration.

To check the status of your application or return to a previous or incomplete application, log into your USAJOBS account, select My Applications, and click on the more information link under the application status for this position.

If you do not provide an email address, you are responsible for checking status updates and notifications in USAJOBS. Hard copy notifications will not be sent to you.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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