IT SPECIALIST (SYSADMIN)

Clarification from the agency

Area I: Current On-board Title 5 or Title 32 Dual Status Technicians (Tenure: 1-Career, 2-Conditional, 3-Indefinite or 4-Term ) - Only those current Vermont National Guard employees who are in permanent, indefinite, or term technician status as result of being competitively hired by the Vermont National Guard.

The purpose of the position is to serve as the principle technical expert and project leader for information technology (IT) systems administration. The systems administered involve multiple computers running multiple operating systems. The incumbent is responsible for the planning and coordinating the installation, testing, system security configuration and monitoring, operation, troubleshooting and maintenance of all server hardware and software.

MAJOR DUTIES:

1) Serves as project leader responsible for developing, assigning, and coordinating duties and projects for systems administrators. The project members are specifically assigned to one or more of the multiple system platforms located throughout the state. Develops, modifies, and tests overall system backup and recovery strategies for all systems. Serves as the technical expert and focal point for installation, configuration and testing of hardware and software associated with multiple operating systems and computer platforms. Provides technical assistance and analysis to other IT personnel involved in system design, programming, database design, and adapting commercially available software. Determines equipment requirements, communications, and interfaces with other systems. Evaluates machine usage based on current usage patterns and develops plans for the acquisition of hardware and software needed to support future IT requirements.

2) Serves as the senior systems administrator responsible for planning, coordinating, modifying, implementing, and troubleshooting to support customer needs. Work pertains to the administration of all systems including ensuring the efficient integration between systems as well as compatibility with local area network (LAN) and wide area network (WAN) infrastructure. Analyzes, evaluates, and recommends hardware/software changes to various computer systems. Considers factors such as compatibility with standard systems, conversion or implementation costs, and impact on existing equipment. Develops guidelines, standard operating procedures (SOPs), bulletins and flyers concerning the operation/use of C4 systems, services, and activities. Provides interpretations of higher authority regulations and guidance concerning IT system activities/services and coordinates with internal departments and external agencies concerning the resolution of problem areas encountered. Advises the information management staff on issues pertaining to operating systems and hardware status.

3) Plans and schedules the installation of new or modified hardware, operating systems, and software applications. Directs testing of vendor-provided software. Develops, documents, coordinates, updates and validates the state Continuity of Operation Plan (COOP) procedures for system disaster recovery. Implements operating system releases and maintains the operational status of systems. Performs security management in accordance with NGB regulations and state policies. Develops and analyzes local policies regarding system access, network rights, and physical access to systems and equipment. Develops policy for all systems storage requirements throughout the state. Designs and modifies the storage structure and correlation between systems. Modifies system parameters on multiple operating systems, integrating the use of Storage Area Networks (SAN), to achieve maximum system efficiency. Analyzes system operations to identify bottlenecks and takes action to resolve problems and ensure optimal performance and consistency.

4) Troubleshoots problems and implements changes on multiple computer platforms. Diagnose system failures to isolate source of problems between equipment, system software, and application programs. When problems are found, modifies code, devises fixes, documents problems and advises responsible vendor or other outside party. Interacts with peers and vendors to resolve hardware and software problems and reports unresolved problems to the appropriate party. Coordinates with specialists and managers at higher levels to obtain information for interfacing with systems at those levels and to facilitate the acquisition and exchange of information technology. Serves as the organization authoritative expert at meetings and seminars designed to arrive at solutions for mutual systems administration problems.

Performs other duties as assigned.

Conditions of employment

• The incumbent of this position description must have, at a minimum, a completed National Agency Check (NAC) prior to position assignment.
• Irregular and overtime (compensatory) hours may be required to support operational requirements or contingencies.
• The employee may be required to travel in military and/or commercial aircraft to perform temporary duty assignments.
• Males born after 31 December 1959 must be registered for Selective Service.
• Federal employment suitability as determined by a background investigation.
• May be required to successfully complete a probationary period.
• Participation in direct deposit is mandatory.
• Work may require access to classified information. Must be able to obtain and maintain the appropriate security clearance.
• May occasionally be required to work other than normal duty hours; overtime may be required.

Qualifications

OPEN AREAS OF CONSIDERATION: AREA 1
Area I: Current On-board Title 5 or Title 32 Dual Status Technicians (Tenure: 1-Career, 2-Conditional, 3-Indefinite or 4-Term ) - Only those current Vermont National Guard employees who are in permanent, indefinite, or term technician status as result of being competitively hired by the Vermont National Guard.

MINIMUM REQUIREMENTS :Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate.
For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.

1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

SPECIALIZED EXPERIENCE: 1-year specialized experience equivalent to at least the next lower grade. Specialized experience includes experience, education, or training that approaches techniques and requirements appropriate to an assigned computer applications area or computer specialty area in an organization. Experience planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls. Experience that required adaptations of guidelines or precedents to meet the needs of the assignment. Experience preparing documentation on cost/benefit studies where is involved summarizing the material and organizing it in a logical fashion. Experience in managing the function of the work to be performed. Experience which includes leading, directing and assigning work of personnel. Experience in managing the function of the work to be performed. Experience which includes leading, directing and assigning work of personnel.

Length of time is not of itself qualifying. Candidates' experience should be evaluated based on the duties performed rather than strictly on the rank of the individual; however, established compatibility criteria/assignments must be followed. The applicant's record of experience, training, and education must show possession of the knowledge, skills, and abilities needed to fully perform the duties of the position.

Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):
--Knowledge of overall system architecture along with the systems being administered to integrate information systems components in order to install and maintain software and hardware configurations.

--Knowledge of state-of-art system software technology and related computer equipment to perform studies and evaluate whether changes in the system would be advisable.

--Knowledge of a wide range of IT standards, principles, concepts, methods, policies, and authorized approaches.

--Knowledge of agency applications, operating systems and components, protocols, and the hardware and software used throughout the state in order to conduct system administration functions.

--Knowledge of agency security principles and methods.

NOTE: This information must be supported in your resume to be considered for the position

OR

Education: A Ph.D or equivalent doctoral degree OR 3 full years of progressively higher level graduate education leading to such Ph.D. or equivalent doctoral degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or a degree that provided a minimum of 24 semester hours in one of more of the identified above fields identified above and required the development or adaptation of applications, systems or networks. Note: You must submit copies of your official transcripts.

PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

CONTINUATION OF CONDITIONS EMPLOYMENT & NOTES:
1.Incumbent must complete appropriate training and obtain required certifications IAW DoDI 8140 or DOD 8570.01 Mor applicable governing document(s) for Cyber workforce as an IA Technician Level within 9 months of employment pending training seat availability

2. Work may require access to classified information. Must be able to obtain and maintain the appropriate security clearance.

3. The incumbent of this position description must have, at a minimum, a completed National Agency Check (NAC) prior to position assignment.

4. Irregular and overtime (compensatory) hours may be required to support operational requirements or contingencies.

5. The employee may be required to travel in military and/or commercial aircraft to perform temporary duty assignments.

6. This position is designated as Essential Personnel and may be subject to duty in preparation for, or in response to, a state emergency or disaster declaration. Head of Agency requests to exceed 14 days in a calendar year must be approved in advance by the National Guard, Director of Manpower and Personnel (NGB-J1 ).


Please be advised:
1. Specialized experience will be used to determine qualifications for the announced position.
2. An applicant's RESUME must provide, in detail, how they meet the specialized experience listed.
3. It must be documented with "from (mm/yy)" and "to (mm/yy)" dates and description of the specialized experience.
4. If education or a degree is required as part of the "Specialized Experience", you must include transcripts.

Do not copy the specialized experience qualifications word for word and place into your resume; you must describe your personal experience as it pertains to each statement.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Once the announcement has closed, your resume and supporting documentation will be used to determine if you meet the qualifications listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared to your responses on the assessment questionnaire to determine your level of experience. If you rate yourself higher than is supported by your application package, your responses may be adjusted and/or you may be excluded from consideration for this position. If you are found to be among the top qualified candidates, you will be referred to the selecting official for employment consideration.

Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):

--Knowledge of a variety of operating systems (i.e., Windows NT, Windows 2000, Windows XP, Unix, etc.) on desktop and server assets in order to administer user accounts and perform backup operations.

--Knowledge of project management techniques and tools sufficient to provide expert guidance on the implementation of emerging technologies to diverse dispersed locations throughout the state.

--Ability to lead team members who are assigned to one or more locations in the state.

--Knowledge of, and skill in applying the principles and methods for planning, updating, and integrating information system components, including software, controlling future releases, and documenting information and physical characteristics of an information system or product.

--Skill in troubleshooting problems in the data center and implementing changes on multifaceted and interdependent computer platforms.

--Skill in programming sufficient to modify application code, devise software patches or workarounds, document problems and advise the responsible vendor or other outside party on support issues.

--Skill in analyzing requests for new and modified applications with expert ability in system design, programming, hardware selection and adapting commercially available software.

--Knowledge of and skill in applying storage management practices and assignment of resources and file management techniques.

--Skill in using performance tuning tools and techniques to optimize systems functionality in order to meet installation systems requirements.

--Knowledge of the techniques and practices to implement fault tolerance on a diverse number of complex systems and applications in order to optimize functionality and service to the customer base.

--Knowledge of system diagnostic tools and structured techniques for the recovery of failed systems and data access.

--Knowledge of analysis and design techniques to develop system software modifications, systems administration policy and procedures for use across the organization.

You will be rated on the following core competencies:

1. Data Management
2. Technical Competence
3. Compliance Problem
4. Solving Oral Communication
5. Customer Service

To apply for this position, you must submit a complete Application Package which includes:

1. Resume: resume must show relevant experience, where you worked, job title, detailed duties and accomplishments written in your own words (Do not plagiarize), employer's name and address, supervisor's name and phone number, starting and ending dates (including Month and Year, e.g., 02/2017, Feb 2017, etc.), hours per week and salary. If you are a current Federal employee or previous Federal employee, provide your position title, pay plan, series and grade. Your detailed experience should be listed under each job title with starting and ending dates. Resume must show applicants name and contact information.
2. Latest SF 50, Personnel Action

Other supporting documents (as applicable):

• DD-214
• Transcripts
• Certifications

Helpful Hints for Applying:

- Ensure that your resume contains your full name, address and phone.
- Include details about the experience that relates to the position you are applying for.
- Be specific and always include Month and Year for the dates of your experience.
- Be sure to include your applicable military experience and explain the duties of the MOS/AFSC held.

In describing your experience, please be clear and specific. Please note that if, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and or experience, your rating can and will be adjusted to more accurately reflect your abilities, or you may lose consideration for this position.

If you are using education to qualify for this position or education is a mandatory requirement to meet qualifications, You must submit copies of college transcripts that identify each course, the college or university, semester or quarter hours earned, grade and grade-point received. Submitting a certificate or a degree will not suffice. You must submit transcripts when required. Photocopies are acceptable.

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