I have one year of information technology related experience in the federal service or private or public sector demonstrating the following four competencies, as defined:
1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. IT-related experience demonstrating this competency include: providing daily oversight and technical coordination to include, but not limited to, planning, engineering, implementing, and analysis of network modernization activities with the focus on addressing native, cloud, and hybrid cloud architectures.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. IT-related experience demonstrating this competency include: Develop solutions and recommend resolutions to customer and/or cloud capability issues, and review technical data and specifications.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. IT-related experience demonstrating this competency include: Manage, lead, and perform work that involves developing, delivering, or supporting IT systems and services.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. IT-related experience demonstrating this competency include: interact with stakeholders, leadership, and develop and present briefs.
Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-13 grade level or pay band NO-05 in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following:
Planning, engineering, implementing, and analysis of network modernization activities focusing on addressing the complexities of native, cloud, and hybrid cloud architectures; and developing advanced tests and experiments to support network performance and security testing and analysis to include technical documentation of results, finding, and recommendations.
Additional qualification information can be found from the following Office of Personnel Management website:
https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.