IT Specialist Job in Location Negotiable After Selection

Vacancy No. I-2025-0016 Department Office of the Chief Information Officer
Salary $103,409.00 to $167,336.00 Grade 13 to 13
Perm/Temp Permanent FT/PT Full-time
Open Date 12/16/2024 Close Date 12/27/2024
Job Link Apply Online Who may apply Public
Locations:
Location Negotiable After Selection


Summary

Location of Position: GSA IT, Office of the Deputy CIO, Office of Digital Infrastructure Technologies (IDT), End User Services and Customer Experience Division (IDTX), IT Support Services Branch (IDTXA).  This is a full time telework position, the duty location will be in the Washington, DC local commuting area.

We are currently filling one position but additional vacancies may be filled through this announcement in this or other GSA organizations within the same commuting area.

This job is open to

Clarification from the agency

US Citizenship or National (Residents of American Samoa and Swains Island). THIS IS A PUBLIC NOTICE: This Notice is issued under direct-hire authority (DHA) to recruit new talent to this occupation for which there is a severe shortage of candidates. This means that we can hire any qualified candidate, either from this notice or from any source. For more information on DHA, please visit http//www.opm.gov/directhire/index.asp

Duties

This position has job functions that must be executed within specific geographic locations. The official duty station is a federal facility, leased space, or an alternative worksite (typically the employee’s home) within the specified geographic area. Although you must reside and perform the job functions in the specific geographic location (Washington, DC local commuting area), it will not require you to report to the agency worksite on a regular and recurring basis: Washington, DC commuting area

The Office of the Deputy CIO serves as an advisor to the CIO, Administrator, and other senior GSA officials on all technology and data management initiatives, leveraging technology for innovative business practices and leading enterprise-wide modernization efforts.

Digital Infrastructure Technologies operates GSA’s Information Technology (IT) infrastructure, software and systems. Many services are tracked through performance metrics. All are supported through the GSA IT Self-Service Portal. IDT also provides on-site staff and quality support throughout GSA.

As an IT Specialist you will be reposnsible for the following duties:

  • Providing expert technical support, advice, guidance, and assistance to other IT personnel and IT management in the planning and integration of agency-wide and regional network hardware and software in relation to the upgrade and maintenance of new and existing systems and infrastructure.
  • Representing the organization in meetings with representatives of industry, other agencies, public organizations, etc., to resolve problems, develop joint policies and standards and exchanges of information regarding areas of technical expertise.
  • Identifing, planning, coordinating, and implementing infrastructure requirements among various GSA IT teams. Working with team members to facilitate research, change management, and documenting special requirements. Providing customer and VIP support for escalation requests and issue resolution.
  • Serving as a senior technical expert on identifying customer needs and requirements; analyzing system requirements; conducting and/or leading lower graded employees in the completion of IT tasks and projects, cost-benefit analyses, and other research projects; and ensuring compliance with laws, regulations, policies, standards and procedures.

Requirements

Conditions of Employment

  • You must be a U.S. Citizen.
  • Relevant experience and/or education (as noted on the GSA website).
  • Suitable for Federal employment, determined by a background investigation.
  • You may be required to serve a trial period.
  • You must apply on-line via the GSA website.
  • Direct Deposit of salary check to financial organization required.

If selected, you must meet the following conditions:

  • Current or Former Political Appointees:  The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C or Non­Career SES employee in the Executive Branch, you must disclose this information to the HR Office. Failure to disclose this information could result in disciplinary action including removal from Federal Service.
  • Serve a one year probationary period, if required.
  • Undergo and pass a background investigation (Tier 2 investigation level).
  • Have your identity and work status eligibility verified if you are not a GSA employee. We will use the Department of Homeland Security’s e-Verify system for this. Any discrepancies must be resolved as a condition of continued employment.

Qualifications

For each job on your resume, provide:

  • the exact dates you held  each job (from month/year to month/year)
  • number of hours per week you worked (if part time).

If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume.

For a brief video on creating a Federal resume, click here.

The GS-13 salary range starts at $103,409.00 per year.

If you are a new federal employee, your starting salary will likely be set at the Step 1 of the grade for which you are selected.

To qualify, you must have at least one year of specialized experience equivalent to the GS-12 level or higher in the Federal service. 

Applicants applying for the GS-13 grade level must meet the following requirements: Have IT-related experience demonstrating EACH of the four competencies AND one year of specialized experience equivalent to the GS-12 level in the Federal service as described below:

IT SPECIALIST COMPETENCY REQUIREMENTS:

  • Attention to Detail - This skill is generally demonstrated by assignments where the applicant ensures that activities, services, or products reflect organizational goals and objectives.
  • Customer Service - This skill is generally demonstrated by assignments where the applicant confers with users to evaluate the effectiveness of, or identify the need for, computer programs or management systems.
  • Oral Communication - This skill is generally demonstrated by assignments where the applicant participates or represents the organization or clients at briefings, meetings, or conferences.
  • Problem Solving - This skill is generally demonstrated by assignments where the applicant evaluates the efficiency or effectiveness of organizational programs, projects, or operations.

SPECIALIZED EXPERIENCE REQUIREMENTS: Specialized experience is experience providing secure and reliable information technology solutions for an organization and determining computer IT support needs. Such experience must include the following:

  • providing communication on overall project recommendations;
  • implementing new technologies and integrating existing technologies for internal customers;
  • engaging in architectural and functional conversations and determining appropriate tools to meet customer demands and requirements;
  • participating in projects to create new capabilities to meet policies and initiatives; and
  • advising and providing recommendations on the best method to establish digital infrastructure.

Education

This job does not have an education qualification requirement.

Additional information

THIS IS A PUBLIC NOTICE: This Notice is issued under direct-hire authority (DHA) to recruit new talent to this occupation for which there is a severe shortage of candidates.  This means that we can hire any qualified candidate, either from this notice or from any source.

NOTE: Current civil service employees will receive new appointments if selected under this Direct Hire Authority. For more information on DHA, please visit http//www.opm.gov/directhire/index.asp

If you apply to this position and are selected, we will not ask about your criminal history before you receive a conditional job offer. If you believe you were asked about your criminal history improperly, contact the agency or visit GSA's webpage.

Bargaining Unit Status:  This position is eligible for the bargaining unit and will be determined after selection is made.
Additional vacancies may be filled through this announcement in this or other GSA organizations within the same commuting area as needed; through other means; or not at all.
All the information you provide will be verified by a review of the work experience and/or education as shown on your application forms, by checking references and through other means, such as the interview process. Any exaggeration of your experience, false statements, or attempts to conceal information may be grounds for not hiring you, or for firing you after you begin work.

On a case-by-case basis, the following incentives may be approved:

  • Recruitment incentive if you are new to the federal government
  • Relocation incentive if you are a current federal employee
  • Credit toward vacation leave if you are new to the federal government

GSA is committed to diversity, equity, inclusion and accessibility that goes beyond our compliance with EEO regulations including:

  • Valuing and embracing diversity, promoting equity, inclusion and accessibility, and expecting cultural competence; and
  • Fostering a work environment where all employees, customers and stakeholders feel respected and valued.

Our commitment is:

  • Reflected in our policies, procedures and work environment;
  • Recognized by our employees, customers and stakeholders; and
  • Drives our efforts to recruit, attract, retain and engage the diverse workforce needed to achieve our mission.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

You will have access to many benefits including:

  • Health insurance (choose from a wide range of plans)
  • Life insurance coverage with several options
  • Sick leave and vacation time, including 11 paid holidays per year
  • Thrift Savings Plan (similar to a 401(k) plan)
  • Flexible work schedules and telework
  • Transit and child care subsidies
  • Flexible spending accounts
  • Long-term care insurance
  • Training and development

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Applications will be evaluated against the basic qualifications. Qualified candidates will be considered in accordance with the Office of Personnel Management Direct Hire Guidelines. Applications will not be rated or ranked. Veterans’ Preference does not apply to the direct hire recruitment procedures.

You may not be considered for the position, if any part of the application is incomplete or missing the required supporting documentation. Falsifying your background, education and/or experience is cause for not hiring you or dismissing you if hired. 

ICTAP/CTAP Candidates: The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found “well-qualified" for this vacancy. In addition to meeting the basic qualifications stated in the qualification section of this announcement, well qualified is defined as: experience that exceeds the minimum qualifications of the position, demonstrated by meeting at least 51% or more of the competencies/KSA’s listed below (i.e. 3 out of 5, or 4 out of 6, or 5 out of 8, etc.)

  1. Knowledge of information technology (IT) concepts, principles, methods, industry standards and practices.
  2. Ability to provide technical support, advice, guidance and assistance to stakeholders.
  3. Ability to represent the organization. 
  4. Skill effective communication.
  5. Skill in writing policies.
  6. Ability to identify and coordinate project activities.
  7. Skill in identifying, planning, coordinating, and implementing infrastructure programs.
  8. Skill in identifying customer needs.
  9. Ability to analyze system requirements.

You may preview questions for this vacancy.

Required Documents

ALL required documents must be submitted before the closing date. Review the following list to determine what you need to submit.  

Your resume showing applicant's name, email address, work schedule, hours worked per week, dates of employment and duties performed.

If you are ICTAP/CTAPeligible - submit a, b, and c: (a) proof of eligibility including agency notice; (b) SF-50, and (c) most recent performance appraisal.

Current or Former Political Appointees: Submit SF-50.

How to Apply

Submit a complete online application including any required documents prior to 11:59 pm Eastern Time on the closing date of the announcement. You can modify or complete your application any time before the deadline. Simply return to USAJOBS, select the vacancy, and update your application.  For more detailed instructions on how to apply, click here: Apply for a GSA Job.

If you are having issues applying to this announcement, you should switch to a different browser, network or device. Note: Your firewall may block your transfer from USAJOBS to your GSA application. 

To begin, click the Apply Online button on the vacancy announcement.

  • Sign in or register on USAJobs and select a resume and documents to include in your application.
  • Once you have clicked Apply for this position now, you will be taken to the GSA site to complete the application process.
  • Click the Apply To This Vacancy and complete all steps in the application process until the Confirmation indicates your application is complete.  If you click Return to USAJobs or get timed out prior to receiving confirmation, your application will not be submitted and cannot be considered for this job.
  • Note:  Review the REQUIRED DOCUMENTS section of this announcement to determine which apply to you and must be submitted online. You may choose one or more of the following options to submit your document(s): Upload (from your computer) or USAJOBS (click the "USAJOBS" link to complete the transfer process). 


Need Assistance? 

  • Questions or issues completing an application and/or submitting documentation - contact mgshelp@monster.com or 1-866-656-6831 Monday-Friday 7AM - 7PM EST, except for Federal holidays
  • Specific questions on the position - contact the HR representative (Monday-Friday during normal business hours) listed on the announcement, prior to the application deadline

You must receive HR approval before deviating from these instructions. 

Be sure to APPLY EARLY as most assessments must be completed fully and submitted before the announcement closing.

Agency contact information

Toynia Small
Phone
404-987-7187
TDD
1-800-877-8339
Fax
000-000-0000
Email
toynia.small@gsa.gov
Address
GSA, Office of GSA IT
General Services Administration (GSA)
Office of Human Resources Management (OHRM)
1800 F Street NW
Washington, District of Columbia 20405
United States
Learn more about this agency

Next steps

After the closing date/deadline:

  1. ELIGIBILITY/QUALIFICATIONS: Your application will be reviewed for all requirements.
  2. REFERRAL TO MANAGEMENT: If you meet all the requirements, you may be referred to management for review and a possible interview.  
  3. SELECTION/TENTATIVE JOB OFFER: If you are selected, you will receive a tentative offer and start the suitability and/or security background investigation process.
  4. FINAL JOB OFFER: Once our security office determines you can come on board, you will be given a final offer, which is typically 40 days after the announcement closes.
  5. FINAL COMMUNICATION:  Once the position is filled, we will notify you of your status. You may also check your application status by logging into USAJOBS and clicking “Track this Application” on the Applicant Dashboard.


Thank you for your interest in working for U.S. General Services Administration!


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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