IT Specialist (Applications Software) Job in District of Columbia, DC

Vacancy No. EOP-OA-12765346-25-HHL Department Office of Administration
Salary $142,488.00 to $185,234.00 Grade 14 to 14
Perm/Temp Permanent FT/PT Full-time
Open Date 7/15/2025 Close Date 7/29/2025
Job Link Apply Online Who may apply Public
Locations:
District of Columbia, DC


Summary

Located in the Executive Office of the President (EOP), Office of Administration (OA), Information Technology (OAIT). The incumbent designs user-centered, scalable digital services and solves problems that power White House daily operations using platforms like Salesforce and tools like Figma. This role (Working Title: UX Designer) serves as a leader on a team of product managers and engineers in a matrixed environment.
To apply, please submit your resume directly to DL.OA.OAIT.Hiring@oa.eop.gov

This job is open to

Clarification from the agency

All U.S. Citizens

Duties

As an IT Specialist (Applications Software), GS-2210-14, your typical work assignments may include the following:

  • Partner with product managers to identify and validate the most critical user problems. Present research insights and work with stakeholders to refine design concepts toward strategic decisions that solve measurable user problems.
  • Conduct user interviews and competitive research to identify what users actually need and how existing services solve similar problems.
  • Lead workshops that help the broader team experience user problems firsthand and embeds user-focus into daily OAIT activities.
  • Design and prototype end-to-end experiences and create high-fidelity assets that consider critical context, specify functionality, user journeys, and service interactions across key touchpoints.
  • Conduct usability research to refine solutions, partner with engineering on technical feasibility and product on user-driven improvement, iterating toward business solutions that provide value.

Requirements

Conditions of Employment

  • Must be a U.S. citizen or national
  • Selective Service registration if a male born after December 31, 1959
  • Subject to pre-employment and random drug tests
  • Direct Deposit is required
  • RELOCATION EXPENSES WILL NOT BE PAID
  • Suitability for Federal employment
  • May be required to successfully complete a probationary period
  • Only experience and education obtained by the closing date of this announcement will be considered.
  • You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.

Qualifications

MINIMUM QUALIFICATION REQUIREMENTS: All applicants must meet the qualification requirements outlined below to be considered minimally qualified for this position. The qualification requirements are in accordance with the OPM Qualification Standards.

ALL QUALIFICATIONS MUST BE MET BY THE CLOSING DATE OF THIS ANNOUNCEMENT.

BASIC REQUIREMENTS: Applicants must meet all of the criteria listed below in order to meet the basic requirement for the IT Specialist (APPSW), 2210 position.
  1. Attention to Detail - Meticulous; thoroughly reviews and proofreads various IT related data/information; dedicates focus to accomplish tasks that are complete, precise, and accurate to a given IT situation.
  2. Customer Service - Works with clients and customers (that is, any individuals who use or receive IT services or IT products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess IT needs, provide expert technical information or assistance, resolve fairly complex or non-routine problems, or satisfy expectations; knowledge of available products and services; committed to providing quality IT products and services.
  3. Communication - Expresses technical information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing presentations; listens to others, recognizes potential miscommunication, attends to nonverbal cues, and responds appropriately.
  4. Problem Solving - Identifies IT related problems using a variety of materials or sources; gathers and applies technical information to determine accuracy and relevance to moderately complex problems; uses sound judgment to generate and evaluate alternatives; makes decisions or recommendations that influence IT policies or programs and applies new developments to previously unresolved problems.
-AND-

SPECIALIZED EXPERIENCE:
You may qualify at the GS-14 level, if you fulfill the following qualification requirements: Must possess one full year (52 weeks) of specialized experience at or equivalent to the GS-13 grade level in the Federal service or equivalent experience in the private sector. Specialized experience is defined as follows:
  1. Experience driving user-centered design from research to implementation, which involves running research sessions, mapping complex workflows, building and testing prototypes, and iterating based on user feedback to deliver software that solves prioritized and measurable problems.
  2. Experience designing intuitive experiences across complex environments, which involves transforming complicated experiences into simple, secure service across technologies such as Salesforce, .NET, SharePoint, React, or Node using best practices that ensure consistent, accessible experiences such as US Web Design System, and Material Design UI.
  3. Experience communicating design impact to stakeholders at all levels, which involves partnering with product teams to quantify and demonstrate how design improvements drive positive business value.
Experience refers to paid and unpaid experience, including volunteer work done through National Service program (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Substitution of education may not be used in lieu of specialized experience for this grade level.

Additional information

Equal Employment Opportunity (EEO) Policy Statement: http://www.eeoc.gov/federal/index.cfm

Employment Information Resources - Resource Center: https://help.usajobs.gov/how-to

Males born after 12-31-1959 must be registered or exempt from Selective Service (see http://www.sss.gov/)

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated for this job based on how well you meet the qualifications above.

Your resume must include detailed information as it relates to the responsibilities and specialized experience for this position. Evidence of copying and pasting directly from the vacancy announcement without clearly documenting supplemental information to describe your experience will result in an ineligible rating. This will prevent you from receiving further consideration.

This position is in the Excepted Service, as such Category Rating, Veterans Preference and traditional rating and ranking of applicants do not apply.

Required Documents

Resume which must include the following information: announcement number and job title for which you are applying; beginning and ending dates (mo/yr) for paid or non-paid work experience; and average number of hours worked per week.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

Applicants must send their resume via email to DL.OA.OAIT.Hiring@oa.eop.gov by 11:59 PM (EST) on July 29, 2025, to receive consideration.

Resumes will NOT be accepted via mail. Due to security processes, mail delivery takes approximately 2-3 weeks to process at which time the vacancy announcement will be closed and no further consideration will be given to additional application packages.

Agency contact information

Client Services EOP - OA
Address
Office of Administration
725 17th Street
Washington, DC 20503
US

Next steps

  • Applicant resumes will be reviewed on an ongoing basis until the close date of the announcement. The most highly qualified candidates may be contacted directly for an interview.
  • If tentatively selected by the Hiring Manager, your application will be evaluated by the Human Resources Office to confirm you meet the basic and specialized experience requirements detailed above. Once qualification eligibility has been confirmed a tentative job offer will be extended.
  • After a tentative job offer, a security background investigation and drug screening will be conducted. If the drug screening is negative and security background is cleared, then a formal job offer will be extended.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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