IT Specialist/Associate Director (Infrastructure and Operations), MCC-2210-4A/3B Job in Washington, DC

Vacancy No. MCC-12604388-17-DAF-DE Department Millennium Challenge Corporation
Salary $117,840.00 to $189,410.00 Grade 13 to 14
Perm/Temp Permanent FT/PT Full-time
Open Date 11/27/2024 Close Date 12/6/2024
Job Link Apply Online Who may apply Public
Locations:
Washington, DC


Summary

This position is located in the Information Technology Division within the Department of Finance and Administration (A&F), Millennium Challenge Corporation (MCC).

Although the position is advertised equivalent to GS-13/14, MCC uses a pay banded system to compensate employees. This position is pay band 4A/3B which is generally equal to GS-13/14.

This job is open to

Clarification from the agency

All U.S. Citizens

Duties

The Information Technology Specialist (IT)/Associate Director of Infrastructure Operations (IO) will support the Director of IO by providing the expertise and skillset to:

  • Define technical requirements for network and server infrastructure, including network management platforms, cloud computing solutions, cloud communications and collaboration systems, physical and virtual appliances, cloud storage, and commercial off-the-shelf (COTS) software.
  • Oversee the coordination of network operations, server maintenance, and infrastructure support to ensure efficient operations and timely resolution of issues.
  • Assist in the oversight of contractor teams responsible for server and storage resources, network and telephone systems, communications support, disaster recovery, and infrastructure services delivery.
  • Develop project plans and budgets for network initiatives, determining scope, methods, and resource requirements. Coordinate actions for the implementation of new technologies.
  • Provide oversight of the IO branch's role in a robust Cybersecurity program. Oversees the development and comprehensive review of policies, procedures, and desk guides, ensuring strict compliance with federal cybersecurity mandates (e.g., NIST, OPM, CISA).
  • Oversee the collection of audit-related information from those responsible within the IO branch.
  • Administer IT-related contracts, including overseeing contractor performance to ensure services meet MCC's requirements. Work with vendors to ensure timely delivery of services and resolution of technical issues. Align contracts and contractor technical directions with Division, Department, and Agency goals.
  • Foster relationships with internal teams, external agencies, and contractors to ensure efficient service delivery. Represent the organization in professional, governmental, and industry forums related to telecommunications and IT.
  • Identify advanced system concepts to modernize the network infrastructure. Develop techniques to improve operations and maintenance, optimizing both material and manpower resources.
  • Prepare technical specifications and acquisition documentation for IT resources and services, working with the acquisition manager to meet technical requirements.
  • Collaborate with system developers to analyze, specify, and define interface requirements for automated information systems (AIS) within the network architecture. Help review operational needs, system specifications, and installation requirements, identifying deficiencies and proposing solutions.
  • Perform additional duties as assigned to support organizational objectives.

Requirements

Conditions of Employment

  • Must be able to obtain and maintain a federal security clearance
  • More than 1 job may be filled if additional vacancies occur within 120 days
  • Travel maybe required
  • Designated and/or random drug testing required

Qualifications

To qualify for pay band 4a applicants must meet the following:

Have at least one year of specialized experience relevant to the position duties and comparable to the MCC Pay Band 4b (GS-12) or an equivalent level which is directly related to the work of this position and which has equipped the applicant with the knowledge, skills, and abilities to perform successfully the duties of the position. For this position, this examples of experience are: defining technical requirements for network and server infrastructure, including network management platforms, cloud computing solutions, cloud communications and collaboration systems, physical and virtual appliances, cloud storage, and commercial off-the-shelf (COTS) software; coordinating network operations, server maintenance, and infrastructure support to ensure efficient operations and timely resolution of issues; providing input into project plans and budgets for network initiatives; working with vendors to ensure timely delivery of services and resolution of technical issues; and preparing technical specifications and acquisition documentation for IT resources and services. Note: This experience MUST be well documented within your resume or application.

To qualify for pay band 3b applicants must meet the following:

Have at least one year of specialized experience relevant to the position duties and comparable to the MCC Pay Band 4a (GS-13) or an equivalent level which is directly related to the work of this position and which has equipped the applicant with the knowledge, skills, and abilities to perform successfully the duties of the position. For this position, this examples of experience are: defining technical requirements for network and server infrastructure, including network management platforms, cloud computing solutions, cloud communications and collaboration systems, physical and virtual appliances, cloud storage, and commercial off-the-shelf (COTS) software; coordinating network operations, server maintenance, and infrastructure support to ensure efficient operations and timely resolution of issues; developing project plans and budgets for network initiatives determining scope, methods, and resource requirements; administering IT-related contracts, including overseeing contractor performance to ensure services meet requirements while working with vendors to ensure timely delivery of services and resolution of technical issues; and preparing technical specifications and acquisition documentation for IT resources and services. Note: This experience MUST be well documented within your resume or application.

Applicants are strongly encouraged to ensure the work history portion thoroughly documents the duties, responsibilities, and accomplishments that are directly related to this position in order to verify specialized experience.

A new hire's direct and overall experience are critical factors in determining a salary offer. It is important that your resume fully reflects all of your directly related work experience. Salary offers include three key factors:
- The selectee's directly related experience at the same level as the position.
- The selectee's overall experience in a particular area.
- The salaries of employees in similar positions and with similar levels of experience.

MCC also takes the selectee's skill set into account. Applicants should note that salary offers seldom fall near the upper end of the salary range listed in the vacancy announcement. Salary may be set from the minimum to the midpoint of the salary range of the pay band. In some instances, based on a selectee's extensive experience directly related to the position, salary may be set at or above the mid-point up to the maximum salary for that pay band. See information on MCC base pay ranges and salary structure (https://www.mcc.gov/careers/compensation/).

Additional information

  • RECRUITMENT/RELOCATION BONUS may be authorized for this position. If you are not a current federal employee this position may authorize a one-time Recruitment bonus to be paid over a specified period. Selected individual will be required to a sign service agreement prior to receiving any bonus payments.
  • If you are a current federal employee this position may authorize a one-time Relocation bonus to be paid over a specified period. Selected individual will be required to a sign service agreement prior to receiving any bonus payments.
  • Selectee may qualify for credit toward annual leave accrual, based on prior work experience.
    "The position may be filled by reassignment, change to lower level, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position."
  • Qualifications by Closing Date: You must meet all qualification requirements by the closing date of the announcement. Please note that qualification claims will be subject to verification.
  • Pay: Your pay will be set within the range specified in this vacancy announcement and will be based on your qualifications, education, experience, training, and availability of funds.
  • Promotion Potential: If the position is advertised with promotion potential, the selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower pay band level does not guarantee promotion to the full performance level, nor is the promise of promotion implied.
  • DESCRIBING YOUR EXPERIENCE: PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. If your resume/ application does not support your questionnaire answers, we will not allow credit for your response(s). Your resume must contain sufficiently detailed information upon which to make a qualification determination.
  • Selectee may be required to complete a Public Financial Disclosure Report (OGE Form 278) or a Confidential Financial Disclosure Form (OGE 450).

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

A review of your application and supporting documents will be made and compared against your responses to the assessment questionnaire to determine if you are qualified for the position and to ensure that you have been placed in the appropriate quality category. The HR Office and/or Subject Matter Expert (SME) will evaluate each applicant who meets the basic qualifications on the competencies/knowledge, skills and abilities related to the position such as:

  • Minimum Qualifications
  • Oral Communication
  • Technology Awareness
  • Technology Management
  • Writing


You will be evaluated based on Category Rating procedures. Based on the information you provided in your application package, you will be placed in one of three quality categories - Best Qualified, Well Qualified, or Qualified. Those applicants who are determined to be best qualified will be referred to the hiring manager for further consideration and may be called for an interview.If, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and/or experience your category can and will be adjusted to more reflect your abilities, and you may lose consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your eligibility.Applicants must include their own documented examples of the required experience in their resume. Applicants who copy the duties section of this announcement into their resume as their current experience will be disqualified.

Application of veteran's Preference: Category rating and selection procedures place those with veteran's preference above non-preference eligible within each category. Veterans who meet the eligibility and qualification requirements and who have compensable service-connected disability of at least 10 percent are listed in highest quality category, except when the position being filled is scientific or professional at the GS-09 grade level or higher. http://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#GS-PROF-OCCUPATIONS

Required Documents

The following documents must be received by the closing date of this announcement

  • Resume - Applicants MUST utilize resumes created using the USAJOBS-formatted Resume Builder (https://www.usajobs.gov/Help/how-to/account/documents/resume/build/)
  • If you are displaced Federal employee, you may be entitled to receive special priority consideration under the Interagency Career Transition Assistance Program (ICTAP) or Career Transition Assistance Program (CTAP). View information about ICTAP eligibility on OPM's Career Transition Resources website. To be considered eligible under ICTAP or CTAP, you must be placed in the "well-qualified" category for this position, as described above. See https://www.usajobs.gov/Help/
  • Veterans Preference documentation (DD-214 - member 4 copy or other copies that indicate character of discharge or equivalent, SF-15 and VA Letter as appropriate) to validate your claim. For more information regarding eligibility requirements, please go to: www.fedshirevets.gov/job/vetpref/index.aspx.
  • If you are a current or former political appointee (Schedule A, Schedule C, Non-career SES or presidential appointee employee), you must submit a copy of a your SF-50, along with a statement that provides the following information regarding your most recent appointment (position title, type of appointment (Schedule A, Schedule C, Non-career SES, or Presidential Appointee, agency, beginning and ending dates of appointment, etc.).

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

Candidates MUST use USAJOBS-formatted resume using Resume Builder to apply to this position and to ensure that you have submitted a complete application. For tips on preparing your resume see: https://www.usajobs.gov/Help/how-to/account/documents/resume/build/

To begin the process, click the Apply Online button to create an account or log in to your existing USAJOBS account. Once your application is ready, you'll be sent from USAJOBS to the application system. Follow the prompts to complete your application and the occupational questionnaire. Please ensure that you click the Submit My Answers button at the end of the process.

Note: To check the status of your application or return to a previous or incomplete application, log into your USAJOBS account at www.usajobs, select Application Status, and click on the more information link under the application status for this position.

The complete Application Package must be submitted by 11:59 PM (EST) on 12/06/2024.

Agency contact information

MCC HR-Applications
Address
Department of Administration and Finance
1099 - 14th St, NW
Washington, DC 20005
US
Learn more about this agency

Next steps

Upon receipt of the online questionnaire, you will receive an acknowledgement email that your submission was successful. We will assess your experience and transcript(s) (if appropriate), identify the best-qualified applicants, and refer those applications to the hiring manager for further consideration and interview. We will notify you by email after each of these steps has been completed. We expect to make a final job offer within 40 days after the deadline for applications.

By submitting your application, you are certifying the accuracy of the information contained in your application. If you make a false statement in any part of your application, you may not be hired; you may be terminated after you begin work.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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