The Office of Personnel Management requires applicants to meet the following Basic Requirement for entry into the 2210 series:
Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate.
Individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.
- Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
- Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
- Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
- Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
FOR THE GS-11: In addition to the Basic Requirement above, your resume must also demonstrate at least one year of specialized experience equivalent to the next lower grade level (GS-12) or pay band in the federal service or equivalent specialized experience in the private or public sector performing most or all of the following: 1) Developing and managing the enterprise structural framework to align information technology (IT) strategy, plans, and systems with the missions, goals, and processes of the organization; 2) Developing and promulgating IT strategy, policy, guidance, and plans and monitor to ensure consistency and compliance; 3) Protecting and defending information and information systems in order to ensure confidentiality, integrity, and availability (Information Assurance); 4) Planning, distributing, coordinating, and monitoring work assignments of others; 5) Developing or implementing strategy and plans for utilization, tracking and management of information resources (such as personnel, equipment, funds, and IT) in order to enable organizational and enterprise missions; 6) Executing an IT project from initiation to sustainment to fulfill established requirements that meet specified business missions; 7) Applying a wide variety of applications, operating systems, protocols, and equipment used in customer organizations and methods and practices for troubleshooting, recovering adjusting modifying and improving IT systems sufficient to provide advice and assistance to customers, troubleshoot complex problems, and provide support in a manner that minimizes interruptions to customers' ability to carry out critical business activities; 8) Providing training on the operation of courtroom
presentation and communication equipment.
FOR THE GS-09: In addition to the Basic Requirement above, your resume must also demonstrate at least one year of specialized experience equivalent to the next lower grade level (GS-11) or pay band in the federal service or equivalent specialized experience in the private or public sector performing most or all of the following: 1) Assisting with monitoring and reporting on the status and progress of work; 2) Using a ticketing system to plan and execute lifecycle replacements of IT hardware across an enterprise; 3) Providing technical assistance to customers to minimize disruptions of computer operations, troubleshooting, escalation, and tracking of information technology problems; 4) Identifying, researching, and proposing opportunities to employ technical solutions to drive efficiency and improve processes; 5) Assisting higher grade IT specialists in researching and compiling data to prepare various
reports such as IT contracts, MFD contracts, budget reports, program reports, taskings, and others; 6) Operating, monitoring, and troubleshooting courtroom presentation and communications equipment, including courtroom wireless networks, courtroom monitors and screens, software to connect computers and tablets to monitors and screens, audio/video recording equipment, and software to communicate over the internet including video chat and voice over internet protocol (VoIP) software; 7) Providing services involving digital court recording equipment, such as the playback of recordings in open courtroom upon a judge's request or making a recording of a particular case available for listening by court personnel.
Additional qualification information can be found from the following Office of Personnel Management website:
https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.